401 Hemlock Street, Gatlinburg, TN 37738, United States of America
#312 of 542 hotels in Gatlinburg
Guests' ChoiceBased on 1889 hotel reviews
7.2Cleanliness
7.5
Comfort
7.6
Location
8.2
Facilities
7.2
Staff
7.7
Value for money
7.4
Free Wifi
7.9
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 26, 2024
Dan
United States of AmericaElevator was out of order
Stayed in May 2024
Reviewed: May 25, 2024
Galloway
United States of AmericaThe office smelled like a wet ashtray, it was so strong it made me gag. Nasty!!!
The room was satisfactory for the price, not the Ritz, but served the purpose. A real bonus was the shuttle stopped right at the end of the hotel driveway.
Stayed in May 2024
Reviewed: May 25, 2024
Janice
United States of AmericaBeds not comfortable. Room was not cleaned daily. Only empted garbage and left towels. Check in person was not friendly. Breakfast was so-so. Not much selection. Parking lot nearest to elevator only had one handicap space. Rest of parking was quite a walk to get to elevator.
Location was okay.
Stayed in April 2024
Reviewed: May 24, 2024
Riggs
United States of AmericaThe building is showing it's age and the beds were pretty terrible. Both beds in the room were very wore out and made lots of noise.
Great location as far as view and it was very quiet. Staff was friendly.
Stayed in April 2024
Reviewed: May 21, 2024
Vaughan
United States of AmericaThe property looked a little worn, could use some sprucing up, but it was clean and quiet so that wasn't a huge issue.
Location was perfect for walking and leaving our car parked. We had a nice balcony and even saw a bear hanging out by the pool our first night there. It was quite late, so I don't think they come into town very early.
Stayed in May 2024
Reviewed: May 21, 2024
David
United States of Americareally nothing
the breakfast
Stayed in May 2024
Reviewed: May 18, 2024
Joselyn
United States of AmericaThe elevator was not working. I think the building needs love (painting). Maybe a little more security in the hallways (presence of bears)
Easy access to everything downtown (main street) and the mountains (Great smoky mountains national park). It is a very cozy place. I loved the view from the balcony towards the mountain. They have an ice machine and laundry. The breakfast was very good, they have decaf coffee and waffle makers. It was a very good stay . The staff gave me instructions if a bear approached. Very comfortable parking. Next time I will stay in this place again.
Stayed in May 2024
Reviewed: May 18, 2024
Corinthia
United States of AmericaElevator out!! Our room was on the fifth floor because we did not want a room for travelers with pets.
It was convenient as far as location
Stayed in May 2024
Reviewed: May 14, 2024
Karen
United States of AmericaStayed one night during a thru hike. Hotel was clean, quiet and had laundry.
Stayed in May 2024
Reviewed: May 14, 2024
Kathy
United States of AmericaCleanliness
Pet friendly
Stayed in May 2024
Reviewed: May 13, 2024
Nancy
United States of AmericaOld outdated, needs facelift, paint and upgrades
Location, breakfast, staff
Stayed in April 2024
Reviewed: May 12, 2024
Jane
United States of American/a
Good location - close to the National Forest - breakfast good - coffee excellent - balcony a nice surprise - will stay there again
Stayed in May 2024
Reviewed: May 9, 2024
Leesa
United States of AmericaBreakfast was adequate. There was no bread the last morning.
Glad for the walkways on the back of the property for easy access to that parking area.
Stayed in May 2024
Reviewed: May 5, 2024
Diane
United States of AmericaIt desperately needs a facelift
Location… Size of the room Great Rates
Stayed in April 2024
Reviewed: May 5, 2024
Kamala
United States of AmericaI didn't like that the elevator was not working.
I think it was a nice place to stay for the money. The breakfast was good. The room was roomy. I love that it had a balcony overlooking the pool. I would stay there again.
Stayed in May 2024
Reviewed: May 3, 2024
Danyelle
United States of AmericaThe bed was not comfy and the location was further then I had hoped.
The rooms are very spacious! Two best things are the balcony and Fireplace. For $73.00 it was decent. The property just really needs an update, a good coat along paint would go a long ways. If your looking to be close to the main part your not. But there is a shuttle you can take. All in all it was decent for what I paid.
Stayed in April 2024
Reviewed: May 2, 2024
Jan
United States of AmericaDrain in sink was very slow.
Moved our room due to outdoor access for pet.
Stayed in April 2024
Reviewed: May 2, 2024
Paul
United States of AmericaThe facility is a bit worn at the edges and could use some remodeling. The breakfast facility feels like an afterthought. It should be expanded and opened to the outdoors.
The location was nice. Attractions downtown were within easy walking distance for 2 active seniors.
Stayed in April 2024
Reviewed: May 2, 2024
Lisa
United States of AmericaRoom could use a up to date
The location was great
Stayed in May 2024
Reviewed: April 29, 2024
Alicia
United States of AmericaVery loud at night
Location
Stayed in April 2024
Reviewed: April 28, 2024
Barry
United States of AmericaThe old girl is in need of a makeover. If I remember correctly the last time she had an update was in the mid 2008 to 2010. The room was clean but dated.
Good price. Easy in and out. Nice friendly staff. Been staying here for years and is a good value and clean
Stayed in April 2024
Reviewed: April 28, 2024
Patricia
United States of AmericaCould use some updating paint , broken things
I appreciate the room was clean , location was good , could use some updating , but over all good time, we had the king suite it was nice
Stayed in April 2024
Reviewed: April 25, 2024
Evertje
United States of AmericaThat the rooms were not very clean, although, people pay $20 per night, if they have pets, for supposedly extra cleaning that they do. S
Location
Stayed in April 2024
Reviewed: April 25, 2024
David
United States of AmericaWas good clean
Stayed in April 2024
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