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Reviews of Quality Inn & Suites Civic Center 2 stars

150 Dunbarton Drive, Florence, SC 29501, United States

#22 of 39 hotels in Florence

Guests' Choice

Review score

Based on 444 hotel reviews

7.1

Score breakdown

  • Cleanliness

    7.5

  • Comfort

    7.6

  • Location

    8.5

  • Facilities

    7.4

  • Staff

    8.2

  • Value for money

    7.6

  • Free WiFi

    7.7

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Showing 76 – 100

  • Reviewed: 12 March 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    none

    Good location off the highway and quiet

    Stayed in February 2022

  • Reviewed: 25 February 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • King Room with Accessible Tub - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Not attractive and the room smelled like cleaning solution.. the sink faucet leaked.. no shampoo.. no real breakfast.

    Location, TV, restaurants nearby

    Stayed in February 2022

  • Reviewed: 24 December 2021

    7.0
    A comfortable stay.
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night

    There was light bulb out next to the bed. Made it difficult to do much on that side but since I was alone, I just switched to the other side to read. The shower control was not working correctly (in my opinion). Turned it all the way on and it stayed cold. Turning it on slightly made the water hot. Works exactly opposite from every other shower I've used and as I turned it further on it went cold, then hot again. The shower fixture may have been replaced which may not have been installed correctly; may not have matched the plumbing or was installed backwards but this is just a guess. If nothing else, the hot and cold line in should be swapped. It should start cold then increase in temperature as you turn the knob further.

    The room was well equipped for the value. I liked the couch and footrest that doubled as a table. Worked well as either. A mini fridge, microwave, coffee maker, and TV are standard these days and this unit had them all. Also had an ironing board and iron which was a surprise and something I needed since I had a crease in my slacks and jacket (was there to attend a funeral).

    Stayed in December 2021

  • Reviewed: 15 December 2021

    7.0
    Bed was comfortable and the room was clean
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights

    Vending machines did not work. People in motel gave us a phone number that was not in service. No out of order signs on machines. 3rd day we did not get any housekeeping services. Had to go to office to get clean towels

    Breakfast was not much. It was grab and go. The location was great. Only ten minutes from the people we were visiting

    Stayed in December 2021

  • Reviewed: 28 November 2021

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Dirty

    Stayed in November 2021

  • Reviewed: 8 November 2021

    6.0
    All in all everything was fine except the part I explained I didn't like.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Too many younger people on this night. Someone was running up and down the balcony yelling and the next morning music blasting and still a bunch of yelling. I think they need to up the age limit on who can purchase a room when staying there.

    Stayed in November 2021

  • Reviewed: 4 October 2021

    6.0
    It was a pleasant comfortable stay.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The refrigerator could have been cleaner.The room had a slight smell'but went away after leaving the door open and the fan being on.

    The location is in a good place.

    Stayed in October 2021

  • Reviewed: 27 September 2021

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Location

    Stayed in September 2021

  • Reviewed: 24 September 2021

    8.0
    Enjoyed my stay
    • Leisure trip
    • Group
    • King Room with Accessible Tub - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Check out time is not until ,12 but house keeping was knocking on the door at 10 am waking us up

    Nice clean room

    Stayed in September 2021

  • Reviewed: 23 September 2021

    6.0
    I will not be staying here again.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Loud music late at night and food was left I the refrigerator, so that means no one cleaned it before we checked in.

    Location

    Stayed in September 2021

  • Reviewed: 20 September 2021

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    one roach came to eat breakfast with us.

    ok

    Stayed in September 2021

  • Reviewed: 14 September 2021

    8.0
    Good place to stay.
    • Leisure trip
    • Couple
    • King Room with Accessible Tub - Accessible/Non-Smoking
    • Stayed 1 night

    Parking lot for rental truck needs stones or pavement. Also, the breakfast needs much improvement.

    Near interstate and quiet.

    Stayed in August 2021

  • Reviewed: 8 September 2021

    8.0
    Overall ill rate it at a seven.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights

    The aggravating drunk that kept knocking on my door. Who couldn't speak a word of English. Thanks to Mr. Andrew at the front desk. It was handle properly.

    Location, cleanliness.

    Stayed in September 2021

  • Reviewed: 4 August 2021

    8.0
    Great location
    • Leisure trip
    • Couple
    • King Room with Accessible Tub - Accessible/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Parking

    I didn't eat breakfast there.

    Stayed in August 2021

  • Reviewed: 27 July 2021

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The room wasn’t clean, there was toenails clippings on the bathroom floor and near the sink..... the carpet wasn’t vacuum and hair was in the tub, on the sink, and on our bed!

    The staff was very friendly and the hotel location is great!

    Stayed in July 2021

  • Reviewed: 17 July 2021

    7.0
    Well worth the price…
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Toilets didn’t flush properly

    Staff was exceptionally friendly and helpful. Safe location for me and my children to stay for the night. Quiet and clean!

    Stayed in July 2021

  • Reviewed: 25 June 2024

    9.0
    It was great.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Having Booking.com and the property be on the same page, I was not expecting that extra charge.

    Everything was great with one exception: I was informed by Booking.com that we would have a pet friendly room with no charge. However after arriving at the hotel I was told there would be a $25 charge for my dog.

    Stayed in June 2024

  • Reviewed: 25 June 2024

    2.0
    I will not return again due to the uncleanliness.
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Being in the house keeping field for YEARS and also being a supervisor in the past. It was very UNACCEPTABLE and had I been the supervisor someone would have a 3 day suspension because we are all grown and this business is the means to supporting our family. So when the property looks bad, the employees look bad also. It goes hand in hand. I have pictures of the dirty sheets that wasn’t changed and the smeared bathroom mirror that wasn’t clean. The tub and floor was not clean, barely any tissue and the Kleenex box had two pieces of tissue in it which was pulled out a little bit to appear full, right along with the smelly sheets so that let’s me know they didn’t change the bed AT ALL only remade it. But I made sure to strip both beds down including the mattress pad.

    I loved the locations and how the restaurants are not far from it.

    Stayed in June 2024

  • Reviewed: 18 June 2024

    1.0
    Very poor
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Food was the worst. Biscuits still frozen and sausage gravy was ice cold in crock pot. Microwave didn't work to warm anything. Horrible!

    Not much.

    Stayed in June 2024

  • Reviewed: 17 June 2024

    10
    Great experience
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Location friendly staff

    Stayed in June 2024

  • Reviewed: 29 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast wasn't what I expected.Theg didn't serve bacon or sausage, no eggs. Just cereal, dry biscuits and not sure if that was oatmeal or gravy....totally not happy about the breakfast menu

    The staff were all friendly and polite

    Stayed in May 2024

  • Reviewed: 27 May 2024

    1.0
    Did not stay due to bed bugs. It didn't make sense to get another room in the same or worse condition. I check out.
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    It was dirty, room had bedbugs. They have a sign about locals to deter certain activities, saw a drug deal on the property. Check in staff not real welcoming.

    Proximity to restaurants, shops and highway. Evening staff was helpful.

    Stayed in May 2024

  • Reviewed: 8 May 2024

    5.0
    Passable
    • Business trip
    • Family with young children
    • King Suite - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Room needs some updates. Bathroom realy needs updated. And the room was clean but could have been better. The ac unit needs updated kept room cool but not cold.

    Location was great and price was great.

    Stayed in May 2024

  • Reviewed: 14 April 2024

    9.0
    Would stay there again
    • Leisure trip
    • Couple
    • King Suite - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    All was good

    Very satisfied

    Stayed in March 2024

  • Reviewed: 24 March 2024

    10
    Stopped over for a night while traveling. Very clean & breakfast was included which was very convenient.
    • Leisure trip
    • Couple
    • King Suite - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Very clean and beds were comfortable. Multiple restaurants near by for dinner options was perfect since we arrived late.

    Stayed in March 2024

Showing 76 – 100

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