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  5. Reviews of Quality Inn Merchants Drive

Reviews of Quality Inn Merchants Drive 2 stars

117 Cedar Lane, Knoxville, TN 37912, United States

#75 of 97 hotels in Knoxville

Guests' Choice

Review score

Based on 270 hotel reviews

6.4

Score breakdown

  • Cleanliness

    6.9

  • Comfort

    7.0

  • Location

    7.6

  • Facilities

    6.7

  • Staff

    8.0

  • Value for money

    7.0

  • Free WiFi

    7.2

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Showing 1 – 25

  • Reviewed: 29 October 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    TV reception.

    Stayed in October 2024

  • Reviewed: 27 September 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    beds was too soft

    near my event

    Stayed in September 2024

  • Reviewed: 24 September 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Looked a little dated, could use some freshening up but not bad.

    Location was good, it was clean, good value for the money.

    Stayed in September 2024

  • Reviewed: 23 August 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room - Accessible/Non-Smoking
    • Stayed 1 night

    there were a lot of homeless people on and around the property. 'Security was a concern

    The breakfast was good

    Stayed in July 2024

  • Reviewed: 28 July 2024

    6.0
    Good location. Clean facilities. Adequate.
    • Leisure trip
    • Couple
    • Queen Room - Accessible/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The spacing inside the room was tight. The sink was stopped up. I would have liked hand lotion furnished in room. The bedspread moved around too much and didn't stay in place very well. The noise level of people around us first night was unacceptable and called front desk about being disturbed and that we were paying for being able to sleep there. The desk did not control this adequately. Vagrants not staying at the hotel kept being in the perimeter area which made you feel that it wasn't safe. The place seemed clean enough and bug free. It was hard d to darken room enough so that outside lights shown into room. Curtains rods should be rounded in ends to keep this from happening.

    I wanted bacon and eggs furnished and fruit and grits and oatmeal. Need food items that don't have added sugar or preservatives. You can die from thirst at your hotel. I do not want to pay for water. It should always be free and accessible all day and not just at breakfast.

    Stayed in July 2024

  • Reviewed: 12 July 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Out side run down and dirty

    Stayed in July 2024

  • Reviewed: 29 April 2024

    5.0
    Our stay was manageable for a night.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The connecting door to the other room. And the cleaning guy stuck his face against the window to see if we were in our rooms when we were about to begin changing our clothes which was highly inappropriate if you know the guest have possibly not left considering it was well before our check out time.

    The location was the reason we chose it for a fair price.

    Stayed in April 2024

  • Reviewed: 1 April 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Light on breakfast

    Location

    Stayed in March 2024

  • Reviewed: 29 January 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Good

    Stayed in January 2024

  • Reviewed: 24 September 2023

    5.0
    Served its purpose. Could have been a little cleaner and room smelled musty but overall ok.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Not the cleanest and room smelled a little musty

    Served its purpose

    Stayed in September 2023

  • Reviewed: 14 August 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There were quite a few guests who I couldn't tell if they were long term guests or just stopping through, but a lot of them hung around outside their hotel rooms which made it feel a bit unsafe.

    The location being right off the highway was nice and easily accessible.

    Stayed in August 2023

  • Reviewed: 13 August 2023

    6.0
    Pleasant
    • Business trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room was musty when we arrived. Noticed small fly’s in the morning and som baby spiders as well.

    Was not told the time breakfast was served. Therefore, we missed it. The coffee was good.

    Stayed in August 2023

  • Reviewed: 22 June 2023

    7.0
    Good
    • Business trip
    • Couple
    • Queen Room - Accessible/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Was close to the event we were attending and for the price it was reasonable it was quit not alot of loud noises

    Stayed in June 2023

  • Reviewed: 30 May 2023

    6.0
    Old but serviceable!
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    The hotel is old, so don't expect anything else. The bathroom shower is clearly from the 70's - it's vintage to say the least! Doors are on the exterior of the hotel if that matters to you. If the room is cheap and you just don't care, this should do for an overnight stay.

    We were in town for a graduation, and rooms were scarce. Got a room here for a very reasonable price while all hotels were gouging for demand. The hotel is old, and the rooms are old - but clean. A/C was the in-the-window variety and blew cold, scent free air. The rooms are big and come with a comfy chair and ottoman which is nice. There's a pool which we didn't test out.

    Stayed in May 2023

  • Reviewed: 12 April 2023

    5.0
    This hotel is older and needs to be updated but is OK if you just need a place to sleep overnight
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    The room was very crowded with furniture. There was the bed and a pull out sofa along with the desk, coffee table, end tables and wardrobe closet. There was very little room to move and it would have been impossible to pull out the sofa, because it would have blocked the door. likewise to move the coffee table so that you could actually sit on the sofa would have blocked the door. The bed was very soft so if you needed a supportive mattress, this would have been very bad for you, I had a slight backache in the morning.

    The room was clean and the woman that checked us in was pleasant and friendly. The hotel is older and needs updating but with a low price, expectations are not high. It's OK for an overnight but not much more.

    Stayed in April 2023

  • Reviewed: 7 April 2023

    7.0
    here for the bass master classics and it was a great experience
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    close to everything

    Stayed in March 2023

  • Reviewed: 26 January 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Very nice and polite staff

    Stayed in December 2022

  • Reviewed: 19 December 2022

    7.0
    ok
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    after I booked with you guys I got to the hotel and had to pay an additional $150 deposit that the hotel never paid me back

    clean

    Stayed in November 2022

  • Reviewed: 20 November 2022

    5.0
    I would not stay here again
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Both rooms that I rented were not very clean, my children found a squashed m&m in their bed the 1st night. I found a hair and one of the cups in the room. The conjoined room door had been kicked in. Overall a deep clean, some caulking and paint would do a lot of good.. Upon 1st arrival the staff tried to charge me $30 more than I was originally booked for.. Trying to get another towel or anything else was like pulling teeth. There was a large presence of homeless people walking around..

    The beds were soft and they have conjoined rooms..

    Stayed in November 2022

  • Reviewed: 18 November 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The shower!

    Stayed in November 2022

  • Reviewed: 14 November 2022

    7.0
    Adequate to our needs and within our budget.
    • Business trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights

    Lighting in the room was poor and provided by several mismatched lights, all were functional but in need of maintenance or repair. Sound insulation was poor, both from room to room and from parking lot to room. This is because of the age of the structure and cannot be easily fixed, but still. The room layout was cramped, partly because of how much furniture was in the room.

    Great location convenient for our schedule in Knoxville. Cannot say how much we appreciated daily room service. A great work desk was in the room, along with a decent microwave and minifridge.

    Stayed in November 2022

  • Reviewed: 20 September 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Musty smell in room, tub did not drain well, icky floors.

    Close to UTK and great bus shuttle to the game.

    Stayed in September 2022

  • Reviewed: 6 September 2022

    7.0
    Good
    • Business trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The stuff was very rude we been couple times but this time the stuff was very rude

    The pool for the kids

    Stayed in September 2022

  • Reviewed: 24 August 2022

    5.0
    Just underwhelmed
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 8 nights
    • Submitted via mobile

    Fridge and lights issues. Never repaired

    Misleading

    Stayed in August 2022

Showing 1 – 25

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