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Reviews of Americas Best Value Inn Winston-Salem 3 stars

531 Akron Dr, Winston-Salem, 27105, United States

#34 of 35 hotels in Winston-Salem

Guests' Choice

Review score

Based on 595 hotel reviews

4.4

Score breakdown

  • Cleanliness

    5.3

  • Comfort

    5.4

  • Location

    5.4

  • Facilities

    4.9

  • Staff

    6.2

  • Value for money

    5.5

  • Free WiFi

    7.0

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Showing 1 – 25

  • Reviewed: 16 September 2024

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Very dirty place to stay, carpets in halls where dirty. One Elevator didnt work.. I asked for toilet paper for my room an they had one roll left in their stock.. online said there was breakfast, but was told by staff that there was never breakfast severed there..

    Staff was very kind an helpful

    Stayed in September 2024

  • Reviewed: 5 September 2024

    5.0
    I only stayed here because the rates are the cheapest around and I was waiting to move into an apartment.
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The pool and gym are permanently closed,no ice buckets , no towels when I asked for them at front desk . Theres a lot of shady activity from guests . You can only come in and out the front door . People were fighting in the hallway at 12 o’clock at night for like 30 minutes .I called the front desk to send security up and they obliged .

    The room I was in 312 was really nice and clean but the carpet in the hallway looks and smell like by have never been cleaned . The rates are very good or a week stay

    Stayed in September 2024

  • Reviewed: 9 August 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The elevator very slow and concerned it might not work. My husband was in a wheelchair

    Price and location

    Stayed in July 2024

  • Reviewed: 8 July 2024

    4.0
    There was no stay
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    When i got to the place they did not Find my reservation at all!, i just did not want to stay there after seeing how the lobby was also i was tierd afuwr driving 11 hours, i decided to go stay at another hotel

    Stayed in July 2024

  • Reviewed: 26 June 2024

    3.0
    Poor
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Too many permanent residents that the kids were running around the parking lot late at night and no respect for vehicles parked there

    Our room was actually ok

    Stayed in June 2024

  • Reviewed: 20 May 2024

    3.0
    Poor
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Laundry machine and dryer didn’t work elevators didnt work vending machines were down

    Stayed in May 2024

  • Reviewed: 21 January 2024

    3.0
    Poor
    • Business trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Give the wrong type of room, even after confirming at check in. Very dirty halls, floors in room, Broken front door, covered in plastic sheeting. Trash piled onto vending machines. No phone in room to call desk. If I’d been alone, I would not have felt safe.

    N/a

    Stayed in January 2024

  • Reviewed: 17 December 2023

    3.0
    Disappointed
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Was not clean. There was a soap wrapper in the bathroom floor when we went into the room. Spider webs in the corners of the room and the carpet was not vacuumed well. The TV also did not work in our room. We had to ask to switch to another room because we were told that there was no staff available to fix the one in the room because no one had shown up for work. It took 2 more rooms to find one that a TV worked in. This room was cleaner however the toilet was severely crooked. There was trash through the hotel, hallway, lobby, elevator.. everywhere.

    Location was good. The staff member at the desk at night was very helpful and friendly.

    Stayed in December 2023

  • Reviewed: 12 December 2023

    4.0
    Disappointing about sums it up.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    From the questionable, working elevator, to the very uncomfortable beds, to the laughable excuse of a breakfast, "disappointing" about sums our brief stay at this location up. I imagine the pool would have been closed even if it hadn't been October based on the everything else.

    The staff was friendly enough, AMC's Fear Fest was playing on cable TV, & the Wendy's across the highway had excellent service & decent fries. The parking was plentiful and the grounds seemed to be kept clean.

    Stayed in October 2023

  • Reviewed: 8 December 2023

    3.0
    Use to stay at this location when my grandparents would come visit, it’s went downhill drasticaly
    • Leisure trip
    • Couple
    • Deluxe King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The bfast, was not bfast, the room was dirty, hair on the floors, bed, towels. Trash on the floors in the hallways

    um. Not really anything

    Stayed in November 2023

  • Reviewed: 2 December 2023

    5.0
    It was okay
    • Leisure trip
    • Group
    • King Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    N/a

    It was clean

    Stayed in November 2023

  • Reviewed: 28 November 2023

    4.0
    Disappointed, not as shown in pictures.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Room was nothing like the pictures show. Our room was very outdated, furniture badly scratched or broken. Beds were very uncomfortable and bowed in the middle. Towel racks in the bathroom were rusted and the toilet paper holder was missing. The walls and ceiling in the bathroom are badly repaired and the tub faucet leaked. It was good enough to sleep at, barely, but will not book with this hotel again.

    Location was good for what we were in town for, staff was friendly.

    Stayed in November 2023

  • Reviewed: 15 November 2023

    3.0
    Poor
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    We kept getting locked out the room. The elevator sounds like it’s falling a part! Another guest there was talking and his dad sat on the bed and the bed fell apart!

    Stayed in November 2023

  • Reviewed: 13 November 2023

    4.0
    This is a two star hotel so I guess I should not be surprised. The staff were great though.
    • With a pet
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 2 nights

    My key did not work FOUR times!! No microwave. Broken clothes rack. Dirty hallway. Corridors and elevator were scary!!

    staff and comfort of bed. Large TV

    Stayed in November 2023

  • Reviewed: 7 November 2023

    4.0
    Will not be back to that location
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Upgrade dining area. Replace carpets in the hallways they wear and out date. Remind of the movie The Shining. In the room lack comfort and inviting. No couch or lounging chair. The rocking chair was not comfortable to set in. The elevators the buttons didn't work. The vending machines were half empty. Not very much to choose from. Basically it was really ghetto and I didn't feel comfortable staying. my room had to be discounted do to my original room got trash by the previous persons and I had to wait for a room to become available. Not very happy with my stay

    There was not a big selection to choose from and the dining area need an upgrade.

    Stayed in November 2023

  • Reviewed: 7 November 2023

    3.0
    Overall while the Staff was fine, the entire building was under renovation, filthy, and bad.
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 2 nights

    The entire building was under renovation which wasn't posted at any point prior to my arrival at the physical building. While I was placed in a "newly renovated" room, the bathroom floor and bathtub were still filthy, there was seepage from the paint on the walls, and there was sparse, cheap furniture. The elevator was missing buttons and groaned like a dying hippo, as well as being incredibly slow, additionally, the continental breakfast was utterly pathetic on my first day, and on the second it wasn't there at all. The Hotel Hallways were also absolutely filthy.

    The Location was Fine and the Staff were pleasant enough.

    Stayed in November 2023

  • Reviewed: 23 October 2023

    4.0
    Room was canceled BEFORE we checked in!
    • Business trip
    • People with friends
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Our room was canceled before we could check-in. My friend used one credit card to hold the room. She was going to use a different credit card when we checked in. The establishment ran the card that morning before we checked in and that card was declined therefore canceling the room and we was told the hotel was completely booked and norooms were available. So I went on booking.com and found a room at the same hotel that was apparently booked for the weekend. Paid for the room and came back an hour later and checked into our room. The hotel is in desperate need of a "complete renovation"

    Was able to get a room on Booking.com last minute and found a room at the same hotel that was apparently booked for the weekend. Paid for the room and came back an hour later and checked into our room.

    Stayed in October 2023

  • Reviewed: 26 September 2023

    3.0
    Not good RAGGEDY HOTEL NO BREAKFAST WOW
    • Business trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Front desk very unprofessional taking weave out of her hair while at work not offering easy accommodation for me I had a lot of pain she purposely put me on a floor where the elevator didn’t go and didn’t tell me so I’m on the elevator going up and down cause it didn’t work I saw a child who told me that it didn’t go to the third floor really the front desk should have notified me of this issue asking for a hundred dollars deposit wow sad will never stay here again and will tell my friends that it’s not worth it

    Bedroom was nice and comfortable

    Stayed in September 2023

  • Reviewed: 25 September 2023

    4.0
    Disappointing
    • Business trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Not very clean, AC kept freezing,

    Low cost

    Stayed in September 2023

  • Reviewed: 23 September 2023

    3.0
    Uncomfortable and dirty
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room was not very clean and we got stuck on the elevator and it was in a bad part of town it seemed like

    Stayed in September 2023

  • Reviewed: 5 September 2023

    3.0
    Unfortunately I would not stay here again.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Our first room was dirty and was not cleaned ( that had been rectified). The new room we were assigned the AC fan was broken and was making such a loud clicking noise no one could sleep. The bed side lights and electrical outlets did not work. The curtains do not cover the whole window so street lights shine in your eyes. The toilet only flushed half the time, the TV remote was broken, the bathtub was dirty. The elevator looks and sounds like it’s on its last legs and often took you to the wrong floor.

    The man at the front desk at check in was very friendly and helpful. Our first room we were assigned was not cleaned. He was very apologetic and quick to fix the problem and upgraded our room for the night. That staff member is the only reason it got bumped to a 2 rating instead of 0.

    Stayed in September 2023

  • Reviewed: 29 August 2023

    3.0
    If I’m ever in Winston-Salem again and that’s the only place there is to stay I’ll stay in my car
    • Business trip
    • Couple
    • Deluxe King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room I reserved a room month ago why is it ready? They didn’t know what they had ready so I guess a manager had to walk us around to find a room that was ready. The first floor we went on he said had a long-term residence and it stunk.

    The location was horrible. It was in the horrible part of town. The breakfast in the pictures was nonexistent, they had stale cereal, instant grits, and maybe six pieces of bread to make toast. The orange juice machine was broken along with every ice machine in the motel. No kidding.

    Stayed in August 2023

  • Reviewed: 21 August 2023

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Elevator in bad shape. Property looked under construction. Pool closed

    Price

    Stayed in August 2023

  • Reviewed: 19 August 2023

    4.0
    Disappointing
    • Business trip
    • People with friends
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The mattress was comfortable, but the furniture, the room, the appliances, lamps need to be updated.The breakfast presentation can stand an upgrade as well.

    The staff try their best to accommodate.

    Stayed in July 2023

Showing 1 – 25

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