620 West Expressway 83, McAllen, TX 78501, United States
#27 of 48 hotels in McAllen
Guests' ChoiceBased on 154 hotel reviews
8.2Cleanliness
8.1
Comfort
8.3
Location
9.2
Facilities
7.9
Staff
8.5
Value for money
8.2
Free WiFi
6.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 10 September 2024
Bruce
United StatesThe room was a little cool and we had to actually turn on the heat.
I ate very little of the breakfast, as I was working early. The entire place was clean and check-in was easy. We arrived just a couple of minutes after earliest check in time and they found us a room on the first floor for ease of entry and exit.
Stayed in September 2024
Reviewed: 9 June 2024
Gilbert
United StatesThere was an alarm sounding like till 2am on the hallway
Great value very clean friendly staff
Stayed in June 2024
Reviewed: 27 April 2024
Humberto
MexicoNone
Good location
Stayed in March 2024
Reviewed: 28 March 2024
Juan
MexicoBreakfast area to small, I reserve for two beds and got only one king bed
Location excellent
Stayed in March 2024
Reviewed: 28 February 2024
Sergio
MexicoThe shampoos are very small.
Very comfortable and the personal experience was good. All the staff very friendly and helpful. The breakfast also good and with variety. Rooms are spacious and the beds are comfortable.
Stayed in February 2024
Reviewed: 26 February 2024
Norma
United StatesIt’s a great place but plumbing was not working properly
Staff is great but I think I left my crocs shoes behind
Stayed in February 2024
Reviewed: 6 February 2024
Laura
MexicoThe bathtub drain wasn't working and the staff didn't help.
The size of the room was great, TV working and wifi ok. The location
Stayed in February 2024
Reviewed: 30 January 2024
Norma
United StatesNothing was bad only that our room had a odor
The breakfast was great also the location I enjoyed it
Stayed in January 2024
Reviewed: 23 January 2024
Abe
CanadaStaff was horribly slow And inattentive
Rooms are great
Stayed in January 2024
Reviewed: 15 January 2024
Paulette
MexicoThere was no wifi during our stay, 3 days.
We really like the location of the hotel and the rate.
Stayed in December 2023
Reviewed: 10 December 2023
Gloria
United StatesNot enough pillows and too small
Great location
Stayed in December 2023
Reviewed: 5 December 2023
Cesar
MexicoIt’s good and okay for short permanence, but tables and chairs was too limited. Not enough space.
Stayed in December 2023
Reviewed: 23 September 2023
Anthony
United StatesN/A
Friendly staff/clean facility/free continental breakfast was nice.
Stayed in September 2023
Reviewed: 11 September 2023
Ricardo
MexicoAll good
Break Fast its Delicious. Clean room beautiful facilities Staff very kind
Stayed in September 2023
Reviewed: 28 August 2023
Ana
United StatesNo shampoo in room and restroom wouldn't flush
Stayed in August 2023
Reviewed: 21 August 2023
Julian
MexicoMorning breakfast was a chaos small accommodations for alot of us in the breakfast hours the hotel should consider extending hours so we don't cram each other and stand-up to eat our breakfast
The receptionist in the afternoon shift was a great help we really appreciated the way she treated my fiancee and I
Stayed in August 2023
Reviewed: 30 July 2023
Yazmin
MexicoThe shower doestn has hot water
The breakfast was really good
Stayed in July 2023
Reviewed: 24 July 2023
Gloria
United StatesBathroom little small
Good rapport from staff
Stayed in July 2023
Reviewed: 6 July 2023
Ramiro
United StatesSmell
Clean
Stayed in July 2023
Reviewed: 19 June 2023
Monica
United Statesno Pool Poot breakfast selection
clean nice staff
Stayed in June 2023
Reviewed: 19 June 2023
Alan
MexicoEn mi cuarto no servía la persiana blackout ni algunos enchufes
Stayed in June 2023
Reviewed: 22 May 2023
Esperanza
USAThey didn't have our room ready. Then when they said it was ready it wasn't Then they didn't tell us we could check in at 2pm if we had a reservation. When I called and told them I had a reservation they told we couldn't check in until 3pm then when we did it took them long time to check us in. It seemed they didn't know what to do. It took three persons to finally figure it out. It was frustrating. Never again will I stay there..
It was quite
Stayed in May 2023
Reviewed: 23 April 2023
Osmar
MexicoRoom had a smell.
Building, location.
Stayed in April 2023
Reviewed: 11 April 2023
Judith
MexicoCleaning was every 3 days, not everyday, that was not very good.
Great location, everything close enought.
Stayed in April 2023
Steinfurt, Germany
Moncontour, France
Attendorn, Germany
Říčany u Brna, Czech Republic
Harrismith, South Africa
Mönchengladbach, Germany
Yogyakarta, Indonesia
Bovec, Slovenia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content