101 East Main Street, Pensacola, FL 32502, United States
#2 of 57 hotels in Pensacola
Guests' ChoiceBased on 315 hotel reviews
9.1Cleanliness
9.4
Comfort
9.3
Location
9.5
Facilities
9.2
Staff
9.5
Value for money
8.3
Free WiFi
7.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 3 June 2024
Randy
United StatesClean and the breakfast was awesome
Love the property and it’s location easy access to lots of places to tour and eat
Stayed in June 2024
Reviewed: 20 May 2024
James
United Statesgreat breakfast and cookies.
Stayed in May 2024
Reviewed: 22 April 2024
Gary
AustraliaEverything we needed was there.
The staff were very helpful and the property was a great place to stay.
Stayed in March 2024
Reviewed: 20 April 2024
Robert
United StatesParking not that close.
On our stage all the staff treated us excellently, they were courteous, polite and went out of their way to help with little situations that came up.
Stayed in April 2024
Reviewed: 30 March 2024
Keda
United StatesI have no complaints
We had breakfast plans so we didn’t partake in the buffet style continental breakfast. We were made aware it was available to us. We did take advantage of the complimentary cookies, they were delicious. Our room was very nice and smelled clean. The bed and pillows were soft and comfy. Enjoyed the large shower. We were in walking distance to everywhere we wanted to go downtown.
Stayed in March 2024
Reviewed: 21 March 2024
Paris
United StatesExcellent location, clean, and very comfortable.
Stayed in March 2024
Reviewed: 19 March 2024
Bruce
United StatesGood breakfast Convenient location
Stayed in March 2024
Reviewed: 29 February 2024
Debra
United StatesGreat location in downtown Pensacola. Plenty of restaurants, shops, and a park within a short walk. The hotel was very clean. Excellent breakfast. The staff were all very friendly and helpful.
Stayed in February 2024
Reviewed: 11 February 2024
Kevin
United StatesAshley at the front desk was AMAZING! Had trouble with cancelled flights and she helped with booking.com! Very helpful and positive!
Stayed in January 2024
Reviewed: 28 January 2024
Ilaria
United StatesPerfect location nice large rooms and excellent staff
Stayed in January 2024
Reviewed: 22 January 2024
Cindy
United StatesGreat location within walking distance of everything downtown Clean
Stayed in January 2024
Reviewed: 19 January 2024
Cavahna
United StatesParking lot is too far from entrance. If it rains, you will get wet.
Friendly staff, clean room
Stayed in January 2024
Reviewed: 16 January 2024
Austin
United StatesThe hospitality of the staff was to the highest standard. Couldn’t ask more from them they were awesome.
Stayed in January 2024
Reviewed: 17 October 2023
Cynthia
United StatesAbove and beyond our expectations!! Great location and the staff was so very polite!
Stayed in October 2023
Reviewed: 30 September 2023
Ali
United StatesThe breakfast was not good. The property also charged $25.00 when I checked in for a damage risk and they said it will be refundable, whcih was surprising to me.
Staff was friendly and facility was super clean and spacious. Services was good and check in was fast and easy. The location was good and had good access to downtown area.
Stayed in September 2023
Reviewed: 24 September 2023
James
United StatesMaybe breakfast opened later for late arrivals
We arrived from LA and struggled with our Dallas connection, so we slept in and missed Breakfast
Stayed in September 2023
Reviewed: 4 September 2023
Harold
United StatesThe breakfast was perfect. The staff kept the breakfast bar clean and well stocked.
Stayed in August 2023
Reviewed: 2 September 2023
Willia
United StatesI love the friendly staff !!!
Stayed in July 2023
Reviewed: 29 August 2023
Bryan
United Stateseverything was fine
the staff were so nice. Everyone there was pleasant and helpful
Stayed in August 2023
Reviewed: 22 July 2023
Neuroth
United StatesN/A
Everything was excellent, friendly staff
Stayed in June 2023
Reviewed: 10 July 2023
Macnicol
United StatesThe downtown location uses parking offsite. We had several items to carry and the distance and stairs made it challenging to move our gear. The outside pool area is nice but it is really around back. Families with kids should watch since it very accessible from outside of the hotel.
One of the nicer Holiday Inn Express properties for service, cleanliness, and location. The staff here make this hotel stand out with simple courtesy and caring. The common space is inviting and flexible and they stock a number of convenience items in case you left something behind.
Stayed in June 2023
Reviewed: 29 May 2023
John
United StatesExcellent location very fine staff, friendly and knowledgeable. Excellent breakfast.
Stayed in May 2023
Reviewed: 25 May 2023
David
United Stateslocation
Stayed in May 2023
Reviewed: 17 May 2023
Pamela
United StatesEverything was great
The breakfast was great for a continental breakfast many great options. The location was close to many things!
Stayed in May 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content