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Reviews of Passport Inn and Suites - Middletown 3 stars

1310 South Main Street, Middletown, CT 06457, United States

#2 of 3 hotels in Middletown

Guests' Choice

Review score

Based on 184 hotel reviews

7.0

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.7

  • Location

    7.9

  • Facilities

    6.9

  • Staff

    8.4

  • Value for money

    7.7

  • Free WiFi

    7.1

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Showing 1 – 25

  • Reviewed: 22 October 2024

    8.0
    Would definitely stay again
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    Not really the fault of the hotel, but traffic noise was annoying through the night

    Very friendly staff...room was spacious and very clean.

    Stayed in October 2024

  • Reviewed: 20 October 2024

    8.0
    Perfect for the price
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Basic, slight smoke smell

    Clean, big comfortable room. Very inexpensive

    Stayed in October 2024

  • Reviewed: 7 October 2024

    7.0
    Throwback style but clean and good value
    • Leisure trip
    • Couple
    • King Room - Smoking
    • Stayed 1 night

    Could use some curb appeal

    Definitely an older motel, but room was spacious and clean. Good place for the price, the owner was very accommodating to early check in and late check out

    Stayed in October 2024

  • Reviewed: 23 September 2024

    8.0
    Lots of Room and Kind Staff
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room was so spacious and comfortable. The staff was also very attentive and kind. Bharat was so helpful with everything, and I enjoyed my conversations with him.

    Stayed in September 2024

  • Reviewed: 11 September 2024

    7.0
    A little run down, but large, comfortable, clean, and quiet rooms.
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 2 nights

    The place is old and a little run down. The entrance steps have lost part of the carpet covering. It makes you want to turn around and find another place to stay. There is no breakfast, nor is there a place to serve it if they were to try and do it. There is no business room or exercise room. This place has rooms to let, and that is all. Only once did I see someone at the desk in the "office". When we arrived at 5 or 6 pm, we had to wait several minutes for someone to check us in.

    The room was large and comfortable. The bed was comfortable. The television set was HUGE! It must have been six feet across. The room was made up each day and fresh towels put out. I liked the little balcony, and I sat out on it and watched the rain come down.

    Stayed in September 2024

  • Reviewed: 30 August 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    The facility is too old

    The host is very nice and friendly.

    Stayed in August 2024

  • Reviewed: 28 July 2024

    6.0
    Good and not so
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Stained bath towels. Unclean shower..clumps of old soap.

    Size of room..refer. microwave, coffee maker

    Stayed in July 2024

  • Reviewed: 22 July 2024

    8.0
    Private, quiet, AC worked great.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 4 nights

    Nothing comes to mind.

    Fridge, coffee maker, and microwave worked great. Lots of food options nearby.

    Stayed in June 2024

  • Reviewed: 5 July 2024

    7.0
    My stay was pleasant, I do think it was a little pricey to not have additional amenities.
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 4 nights

    The carpets were quite stained all over the facility. A deep carpet cleaning or laying brand new carpet would be beneficial to this facility. I like there are two floors, however, the first floor has a strong- potent smell of cigarettes and mildew. I'd highly suggest having a designated area for the smokers. I guess the price is for the space, however there is no complimentary breakfast, gym, or updated vending machine. The vending machines, did look quite dirty and unkept.

    I liked that the hotel was placed in a great location. The room was quite spacious, with a large tv, couch, coffee table, dining table with chairs, as well as a work desk. There is also a balcony. The staff was very friendly and accommodating.

    Stayed in July 2024

  • Reviewed: 2 July 2024

    8.0
    Good Value for money spent.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights

    N/A.

    Good value for the money. No frills are available, like breakfast, spa or pool but the rooms are clean, neat and comfortable and the staff is helpful. Excellent Indian restaurant attached to motel. Very good bare necessity made for a comfortable night sleep.

    Stayed in June 2024

  • Reviewed: 20 June 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Smoking
    • Stayed 6 nights
    • Submitted via mobile

    The original site I looked at says that they have a pool but they do not.

    Peaceful and quiet . Central location to downtown.

    Stayed in June 2024

  • Reviewed: 19 June 2024

    8.0
    Close to where we had events.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 5 nights

    TV huge. Looked great, but took a genius (which I am not) to operate. And once you got it going, Lots of stuff "Not authorized, not what ever. Needs bars in shower to hold on to.

    Big room. Good parking. Location was great. Service was great.

    Stayed in June 2024

  • Reviewed: 17 June 2024

    7.0
    You get what you pay for. Took us a bit to warm up to the place but we eventually really enjoyed it
    • Leisure trip
    • People with friends
    • Queen Room with Two Queen Beds - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Not very clean and it smells a bit

    Comfortable and affordable. Giant tv

    Stayed in June 2024

  • Reviewed: 14 June 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    No breakfast in the morning as advertised. Garbage strewn in front of the property. Old fixtures in bathroom.

    Huge room. Huge TV. Generous fridge which was helpful for us. Quiet and relaxing. Nice owner and wife.

    Stayed in June 2024

  • Reviewed: 27 May 2024

    7.0
    The room was clean and comfortable and reasonably priced. The staff was friendly and helpful.
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room was clean and comfortable.

    Stayed in May 2024

  • Reviewed: 7 May 2024

    8.0
    Clean and Comfortable.
    • Business trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night

    The facility was outdated.

    The location was convenient for my work. The room was clean and the bed was comfortable. The staff was pleasant.

    Stayed in May 2024

  • Reviewed: 6 May 2024

    7.0
    A clean and comfortable room but it smelled of smoke.
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The room smelled of smoke.

    The room was fairly large and clean & comfortable. The staff was nice and helpful.

    Stayed in May 2024

  • Reviewed: 26 November 2023

    8.0
    The building is a little rough on the outside but the room was nice. I will stay here again.
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 2 nights

    The TV was not HD.

    The spacious room was clean and well maintained. The only sign of wear was minor and that was in the bathtub. The bed was comfortable and had the smoothest sheets plus the heater worked quickly. My room was on the 2nd floor and faced the street but I did not hear any traffic on the lightly traveled road. A can of soda from the vending machine was just $1.

    Stayed in November 2023

  • Reviewed: 25 November 2023

    8.0
    what I was looking for, for a quick stay
    • With a pet
    • Leisure trip
    • Couple
    • King Room - Smoking
    • Stayed 1 night
    • Submitted via mobile

    seemed a little rundown.

    location and staff were nice.

    Stayed in November 2023

  • Reviewed: 30 October 2023

    8.0
    Modest but well-kept hotel with nice rooms and staff
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 3 nights

    The room could have had a couple of coffee pods. It only had one. Reception was often unattended.

    This hotel/motel exceeded my expectations. From the outside and also in the main areas, lobby, and hallways, the hotel looks pretty modest and outdated. But my room was very, very nice. It was huge, with a comfortable king-sized bed, a couch, a big desk, a table big enough to seat 4 people, 4 chairs, and plenty of extra space. The flat-screen TV was honestly the biggest I have seen in a hotel! The bathroom was not big, but it was very clean and decently equipped (no conditioner, with lotion, shampoo, and soap bars). Towels were changed every day. The room also had a fridge, a coffee maker, and a microwave. It was pretty quiet. We also ate dinner in the Indian Restaurant next to the hotel and it was excellent.

    Stayed in October 2023

  • Reviewed: 28 October 2023

    7.0
    Fair price, great location. 5 min to KidCity, 30 min to Yale
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    the smell in the room (specific perfume cleaning odorant which I don't personally like)

    very spacious!

    Stayed in October 2023

  • Reviewed: 21 October 2023

    8.0
    It was a pleasant experience and I would stay there again
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Smoking
    • Stayed 1 night
    • Submitted via mobile

    Clean. Balcony doors

    I loved the. Balcony but they did forget to clean the doors other than that no complaints. Bed was super comfy

    Stayed in September 2023

  • Reviewed: 4 October 2023

    7.0
    Great for the price, you get what you pay for
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non Smoking
    • Stayed 1 night

    room décor is a bit dated same as the whole interior of the building but it wasn't bad for the money.

    good value for the money and clean facilities. location is close off the highway which is nice. Location felt decently safe

    Stayed in September 2023

  • Reviewed: 25 September 2023

    8.0
    Exactly what I needed to sleep and shower. Affordable and very nice staff.
    • Business trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights

    The carpet and bedding need updating.

    We did not eat at the hotel. It was a clean, dated room. The bed was comfortable and the thermostat worked well along with the fridge. One of the few hotels I've stayed at since the pandemic that actually had maid service each day!

    Stayed in September 2023

Showing 1 – 25

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