Only one elevator was working, the others were being serviced. This was a major nuisance as there were queues most times of the day.

The breakfast could be bought at a little shop inside the hotel lobby and consumed in the lounge. Very good quality coffee and rolls, sandwiches etc. Staff was super friendly and helpful!

Stayed in May 2024

The lifts could of worked, only one worked for a large hotel its not good enough, guests had to use goods lifts

I liked the location

Stayed in May 2024

There was only one lift and it wasn’t unusual to wait 10 mins for it. No tea and coffee facilities in the room

Location was fantastic and the staff were helpful

Stayed in May 2024

The photos led us to believe the rooms were spectacular and high standard. They were nice in person but felt slightly underwhelmed as I thought the first impression of the hotel would continue on but the rooms, but not so much. We still had a lovely stay, the staff were helpful and apart from the upgrades to the lifts meaning there was a bit of a wait/crowded lifts, there wasn’t much to complain about. I enjoyed my stay, just felt price was a bit steep. Again, this isn’t so much the hotels fault, but you could hear a lot of street noise throughout the night. So I assume the higher the floor the less you’ll hear? We were on the 9th tbf and got woken up every night. Not the hotels fault but worth factoring in for the location.

Great location, two blocks from broadway and across from Carnegie Hall.

Stayed in April 2024

A bit dated

Location

Stayed in May 2024

Number of elevators for lower floors is not sufficient (1 out of 2 was out of order) and no kettle in the room.

The location is great, rooms are big, and the hotel has its own cafe' to buy basic stuff. Also quite nice lobby and bar.

Stayed in May 2024

Only one elevator was function and we had to wait more than 10 minutes in morning

Good location

Stayed in May 2024

Number of elevators

Location

Stayed in May 2024

The room was small

Two bed would have been great, the room was small. I have paid similar rates at other hotels and I get a bigger room, double bed, etc.

Stayed in March 2024

there is no electric kettle in room to make tea or coffee, no water or anything in fridge. no menu for room service to get something to eat if needed at night.

Location, staff, room

Stayed in April 2024

The mattress wasn’t terribly comfortable, the air conditioning didn’t really seem to blow cold and the elevator….. you could sometimes wait 15-20 minutes for the single elevator that works here. They suggested using the service elevator in the electrical room which seemed pretty sketchy when paying for a premium hotel.

Proximity to Time Square, the subway and Central Park

Stayed in April 2024

Lift times - one of the lifts was not working so sometimes there was a 20 min wait

Central location Times Square

Stayed in April 2024

Location was absolutely perfect in the middle of Manhattan. Room was not huge, but suitable for tourist like us, spending time in the hotel only during sleeping hours. Beds were a bit soft for me, I am used to harder beds.

Stayed in April 2024

the elevator is crazy slow and busy. line up 15 mins for get on elevator. The worst elevator I have ever been.

location is wonderful.

Stayed in April 2024

Lifts very poor. Had to use service lifts which were fine once someone told you where to get off and how to access main lobby

Location great. Staff good. bed good

Stayed in April 2024

Very basic, there is no kettle inside the room

Location

Stayed in April 2024

Overall it was pretty good..some areas look like they need some care and attention

Excellent location with helpful and friendly staff

Stayed in April 2024

Elevation often full

Location

Stayed in April 2024

Heating system and elevator issues

Location

Stayed in April 2024

Towels small - and limited numbers. Lifts were slow but one was out of order. Hotel was very warm.

Clean and fresh linen every day - coffee shop available.

Stayed in April 2024

Only one elevator was working. For. The. Entire.Hotel. Waits frequently exceeded twenty minutes. The elevator -- God bless it, it must have been exhausted -- was slow and kept stopping at random floors. In the end, in frustration, I used the stairs to and from my 14th floor room. Not a fan of that. No room service, despite the fact that you really emphasize your restaurant on the website. Limited hours for both restaurant and bar. No coffee maker in the room, and the front desk doesn't let food or coffee delivery up to the rooms, according to my delivery guy, who had to leave it in the lobby. Where I would have had to descend and then climb fourteen stories to consume it in peace and privacy. It shouldn't be so hard to get something as simple as a cup of coffee in your room, even if you have to outsource it to a delivery service. We are not savages here, people. When I did go to the bar, John from Dublin was exceptional and poured us a couple of fine drinks, with a side of good conversation. I would totally stay here again, with anticipatory joy, if I knew for sure you got these things ironed out.

Clean room, lovely facility, great bed and views of the city. Staff very gracious. Loved the location.

Stayed in April 2024

The elevators!

I like the location of the property. The staff is very friendly.

Stayed in April 2024

Elevators have problems.

Stayed in March 2024

Room was not very clean (three items from prior guest were left behind, lots of dust) and the room was a bit shabby (broken drawer in vanity, damaged blinds, stains in bathroom)

Terrific location, excellent view of Times Square from our room, hotel felt safe, staff were friendly and helpful

Stayed in April 2024