Nothing

Everything

Stayed in October 2024

Hard to get ice from the fridge, hard to get the tv access, phone access, no Starbucks access on site

The space the experience the comfort

Stayed in October 2024

Love all the amenities and the close proximity to the strip

Stayed in August 2024

Great kitchen but no utensils. Bummer when we tried to eat. Transparent wall between living/sleeping area and bathroom tub. Weird as I'm a mom who was traveling with adult kids.

Terrific rooms. Good on-site restaurant.

Stayed in October 2024

The receptionist or front desk people were very rude for no reason no customer service at all. In our room lots of lights weren't working!

We really liked the view!

Stayed in October 2024

Unfortunately our room had an awful odour to it. We also had issues with plumbing and being woken in the middle of the night to a gurgling toilet. No compensation offered. Had to report issues again the next day and received no follow up communication from the Hotel. The resort fees make the total accommodation costs quite high (especially given it's off the strip). The pool was closed the first day we were there and the hours when opened were 10am-5pm. We would generally swim before or after those times as we're out exploring throughout the day.

The Palms Place Hotel & Spa is a good distance from the Palms Casino (away from noise & smoke) but still easily accessible. Nice view from our room Was quiet Easy access to transport into The Strip Some great restaurants close by

Stayed in October 2024

The shower tile floor was dirty. We purchased cleaning materials to clean the shower. The AYCE brunch buffet was a but expensive. Laguna should open earlier. There should be vans to and fron the strip and to and from the airport. I won't come back because we spent too much on lyft/uber/taxis. The hotel is not walkable to and from the strip. I will pay more for a closer hotel on my next visit.

Room size.

Stayed in October 2024

They are charching the full stay when I had alreadybpaid for the first night when booked and was charged to my Credit card already and now they are charging the full stay including the night already charged.

Private and not noisy

Stayed in October 2024

Only issue was that the casino area played only music for the young crowd (hip-hop, pop) and a bit too loud. A little classic rock or even western would be nice for a change of pace. It never changed day or night and my wife and I were there for five days. Some of the machines needed cleaning, cigarettes ash, abandoned glass and beer bottles.

Our first assigned room, the refrigerator was not working. Informed the front desk and we were immediately assigned to another similar room. Great response to our issue! Room was very comfortable and clean. Limited free channels but that was ok. Beds were very comfortable. There were NO bathrobes as described in the room amenities. But that also was ok since we don't use them. Just a heads up in case you want to take one home as a souvenir. The bar by the pool, and the pool itself was very good. Security personnel made us feel very secure and were very friendly! Evenings can bring some low-lifes into the casino area. I saw a couple of undesirables kindly escorted out. Parking is no problem. Plenty of parking spaces outside of the Palms. You have to drive to see the other major casinos and stores so take your patience with you as there is a lot of street constructions going on and the lanes are not always clearly marked. Definitely will be staying here again on my next visit to Vegas.

Stayed in October 2024

Booking/Front desk lost/didn't receive my reservation and took me 2 hr. to check in. Had to rebook and than they found my original booking.....😡

facility was so nice, clean.and quite

Stayed in October 2024

N/a

Plenty of restaurants to choose from

Stayed in August 2024

The ice maker and the tv in the bedroom were both broken. However, a very kind bellhop brought us ice which was a life saver! The main pool at Palms was very slippery around it, felt kind of dangerous.

I really liked the palms place pool! My room had the most gorgeous view of the strip, you could see from Mandalay Bay all the way to The Strat, and you could even see Fremont in the distance. The one bedroom suite is very spacious and sleek. I was so happy to stay. The casino is also very nice. The walk from Palms Place to the casino doesn’t even take 5 minutes, and I’m a large guy. I believe that people that complain about that walk maybe haven’t been to Vegas before. It has taken me longer to get from the casino to my room at MGM and Bellagio.

Stayed in September 2024

Can’t really think of any

Everything you needed was at the facility

Stayed in September 2024

I like that we had a issue with our room and I Manager was able to assist us

Stayed in September 2024

There were just small things like water had air in the pipes. An updated music device would have been nice. Walking outside was a little dicey eg to meet our taxi/rideshare

I liked how quiet it was but still very close to the strip. The employees were wonderful. The room was very comfortable. The laguna pool was relaxing and the drinks poolside were stellar

Stayed in September 2024

NA

Quiet, convenience, suites.

Stayed in August 2024

The pool was very lovely and enjoyed that it was attached to a larger hotel that offered nice restaurant options.

Stayed in August 2024

Spa was not available

Location; pool; gym

Stayed in May 2024

Clean

Stayed in August 2024

I did not expect that the hotel had me stay in an owner owned unit. That meant there was no house keeping, and that the room had many obvious defects like multiple dead lights, jacuzzi shower handle leaking from the hose, and malfunctioning laundry dryer. Hotel did helped fix the dryer, and was offering me to re accommodate to another unit when I chose to stay and gave me $50 food voucher.

The price and value of this place. This is my third time renting this place and I was surprise to get access to the balcony.

Stayed in August 2024

Staff

Very nice rooms and decent deal.

Stayed in August 2024

It was a little further from the strip than I imagined, but this was made up for with facilities and price.

The suite was a good layout for a family - the lunge room could be closed off from bedroom with pocket doors. Loved that the kids didn’t have to go through a casino to get to the room.

Stayed in July 2024

We were there for our 21st ANNIVERSARY. We actually stayed at the palms on our honeymoon. My husband tried to get something special set up in our room before we arrived and everyone he spoke with basically just passed him along and nothing was done. He was willing to pay extra for the service . He even tried to have a vendor do it, they wouldn't let her in the room. ROOM. We were staying for 4 days and they only left 2 wash clothes. We assumed they would bring more in the morning. They did not. We had to ask multiple times. No one ever came to refresh our room. No one told us there were 2 free buffets attached to our room. We paid for it 2 times before another guest told us. So we wastes $150. Lastly, we arrived during the hacking issue that delayed and canceled thousands of flight. On out last day , our flight was changed from 10am to 11pm. We decide to just stay on the property. We wanted to just hang out at the pool. But we wouldn't have anywhere to shower and change. We asked the front desk for help (ie we could change in an empty room or use the spa). They wanted us to pay $100 JUST TO SHOWER at the spa. Meanwhile another couple said they were in the same situation and the front desk GAVE THEM $100 spa credit to help them. We ended up meeting a couple at the pool who let us shower in there room. Our overall stay was nice, but if these issues had been resolved it could have been great. 21 year anniversary is a big deal . We chose to stay at the palms because we wanted it to feel special.

I love the palms place . The pool at the palms is excellent, definitely needs more options for shade for ppl who don't want to pay $100. I love the buffet.

Stayed in July 2024

Quite pricey!

Great experience, and the room was really big, with a huge balcony overseeing Vegas strip.

Stayed in July 2024