jacuzzi water looked dirty and pool tiles were dirty, room was dated and noisy

the location and customer service are excellent. I liked that they had food and drink available poolside.

Stayed in June 2022

A little pricey compared to others

Received exactly was i was told on booking

Stayed in June 2022

It was all perfect.

Staff is super nice, the hotel super clean and the location just perfect! We loved it!

Stayed in June 2022

nothing

everything! will be staying here next time in San Diego

Stayed in June 2022

Nothing.

I love that this place is not too big. This allows the staff to interact with guests making their stay memorable. Our family is a fan of great customer service and great customer service is what we got. From the front desk staff to concierge, bell boy, valet, housekeeping, wait staff, and even the maintenance crew. The front staff and concierge were very helpful. This was our first time visiting Pacific Beach and there are so many things to do! We were provided with information on local attractions, like Belmont Park, SD Zoo, Old Town San Diego, Petco Park because we are a huge baseball fan, as well as the different eateries in the area. Our first night, we were looking for a good Mexican place to eat at and Dan recommended Oscars. We will never forget. The food was fresh and delicious! Whatever we needed the staff addressed them with care in thought. I ended upgrading our room to full ocean view on our last night stay. Dan the concierge who also works the front desk took care of everything and ensured the process did not interfere with our plans. We did not have check out of our room and were assured that we would continue to have access to it until our new room was ready and that if we decided to not be present, the staff would move our belongings to our new room, which exactly what happened. We packed all of our belongings and the bellboy transferred all of our belongings to our new room. When we got back, we were issued new keys and were told that our belongings are in our new room. Housekeeping kept our room meticulous and even made different animals out of towels everyday! The waitstaff always made our stay at poolside very nice by bringing our beverages and food. They also kept the area clean! My husband struck a conversation with their maintenance man, Bob, who was working to ensure the pH balance to the hot tub was where it needed to be. He was very personable. He ended coming to our room with Johan to make a minor adjustments to our AC.

Stayed in June 2022

Needs better food service

On the beach

Stayed in June 2022

my room was very noisy.

location

Stayed in June 2022

NA

food was cheaper. beach right there. zoo and Sea world 15 min away. Hotel provided chairs, umbrellas, boogie boards, sand toys. drinks cheaper at hotel. Tub amazing for the little one.

Stayed in June 2022

location for our one night wanting the beach the boardwalk and good dining to walk too on the beach

Stayed in June 2022

does not have a restaurant, just offer some food for breakfast. However there are plenty of restaurant options near by

staff was amazing. Great location, just over the ocean. Good size bedroom

Stayed in June 2022

Leaving

Arriving

Stayed in June 2022

The hot tub was completely occupied by a family of small kids on several occasions. Doesn’t have the same romantic vacation vibes for young childless couples.

So great for a couple looking for a classy place to spend a day by the beach (they rent beach chairs, towels, and umbrellas for free). Walking distance of all the restaurants, good location for a morning run.

Stayed in May 2022

No complaints.

The rooms were great and well appointed. The view was great. The neighborhood was really exceptional and interesting. Everyone was so friendly and helpful that it really stood out.

Stayed in May 2022

Nothing

Location on the beach was great. Room had a great view and could hear the ocean. Pool and hot tub nice and toasty with service at the pool.

Stayed in May 2022

The van camp outside but not your fault

Stayed in May 2022

ocean view with quick access to the beach and Perfect location to walk to great food spots

Stayed in April 2022

The location is awesome! Great staff that were always smiling and willing to help. It was nice being able to get towels, beach chairs, and an umbrella for the short time we had for the beach.

Stayed in May 2022

Great spot

Stayed in May 2022

The bed frame was a stubbed toe magnet

The staff was friendly and housekeeping was fantastic

Stayed in May 2022

jacuzzi tub in room did not work but the staff quickly remedied it for me

beautiful! clean and well kept, and amenities are awesome.

Stayed in May 2022

They increased their resort fee AFTER we had made our reservation and didn't honor our original reservation fees.

Excellent location, room was nicely appointed.

Stayed in February 2022

staff were very friendly and helpful

Stayed in April 2022

nothing

location was perfect, staff was amazing, food was delicious. everything was very clean.

Stayed in April 2022

The adult beverage options could have been better.

Great location and friendly, helpful staff!

Stayed in March 2022