rooftop bar staff was overwhelmed and lacked service, our bed had hair in it when we pulled back the sheets

nice location and views

Stayed in February 2022

See above

We went to support my son doing the half Ironman. The location was ideal but the price was very high. The phone didn’t work in the room and the clock was an hour and a half ahead and we couldn’t figure out how to change it. Gratefully the girl at check out didn’t change the “destination fee” but why a destination fee on top of such a high room rate? One high point though was Chris, the server at Pipers, the sister hotel. He was excellent at customer service.

Stayed in April 2022

lost luggage

rooftop

Stayed in March 2022

my only wish is that that the little restaurant below that’s sits overlooking the beach and pier was open for dinner at night. what a great place it would be to eat and drink!!!!!

the room and bathroom were awesome. lots of room great view.

Stayed in February 2022

We weren't able to see movies that we should have been able to purchase. Called front desk; but, they pointed fingers and the issue was never resolved. We were surprised that there was not a microwave in the room.

The cleanliness, furnishings, room setup and view.

Stayed in February 2022

A little confusing about where you’re supposed to park

beautiful

Stayed in February 2022

The beverage cooler in the room, didn’t keep anything cold, it kept things slightly above room temp even after being in there for 3 days.

The location was beautiful & so close to everything fun to do in Oceanside.

Stayed in January 2022

Nothing I didn’t like!! Awesome experience!

Location, Staff, Services, Facilities, Food ,Fragrant Smell of the lobby & Elevators, Gift Shop and the Rooftop Pool and Restaurant. ALL AMAZING!!

Stayed in January 2022

parking situation

Stayed in December 2021

The location was beautiful, we loved it so much. Walk out to the beach and pier.

Stayed in November 2021

No breakfast included.

The location is right at the beach. The rooms are greats and super comfy. The food is good and the hotel team is greatly accommodating.

Stayed in November 2021

Nothing

The dark wood halls. Then you walk into an open bright airy room!! A beautiful hotel.

Stayed in October 2021

The linens weren't comfortable.

The lobby, on-site restaurant and rooftop bar are great!

Stayed in November 2021

Didnt like the Location of the roof top pool, You had to walk through the rooftop bar to get to the pool.

The location cant be beat, it was perfect! Hotel was beautiful, convenient to all the shops & restaurants. Staff were pleasant and we liked the security on site, made us feel safe.

Stayed in October 2021

Fire

Stayed in October 2021

Getting to our room on the third floor felt pretty circuitous so I got turned around a few times. Also, volume. Quiet hours were posted for 10 pm (but I'm sure there's no way to prevent people shouting for the five seconds they're passing outside your door, or just being loud on the pier). Several times I woke up wishing they'd provided ear plugs to make things perfectly comfortable.

The location was great, especially with the view of the water. The large room, cleanliness, valet, and hotel staff's attentiveness were just as I'd hoped.

Stayed in October 2021

Nothing

The property and room were beautiful and clean. The staff was really friendly and helpful The location was amazing

Stayed in October 2021

The resort didn't include a mini fridge and microwave in the room. The room was located on a noisy side of the building. There was a rip in the sheet. When contacting guest services, I felt as if we were a nuisance and didn't feel like some of the staff were interested in being accommodating.

The location and staff left a note and bottle of wine to recognize our anniversary.

Stayed in May 2024

The view at our room.

The beach which surrounds the hotel

Stayed in November 2023

The staff in multiple areas were totally unfriendly. We waited for 30 minutes, flagged down, walked up to multiple people at the rooftop pool and not one would help us. We were completely ignored.

Location was fantastic. That’s why we chose this hotel.

Stayed in October 2023

The hotel books out it’s rooftop pool and bar for private parties without notice to guests. The one warm and sunny night on the Saturday of the weekend the hotel closed it’s rooftop facilities to guests.

Location.

Stayed in August 2023

I was extremely disappointed with the pool area and the High/Low restaurant. The average wait time for the restaurant was about 45 min - 1 hour, and then having to wait approx. an hour for our food! When paying such high prices for the hotel, the least they can offer is adequate and enough places to eat for all the guests without having to wait an hour or 2 for breakfast. The pool had enough beds for about 1/4th of the hotel guests. We stayed for 5 days and werent able to go swimming once, despite paying for all amenities (resort fee etc.). Definitely not worth the price and effort.

I really liked the view and the pier infront of the hotel.

Stayed in July 2023

The layout of the hotel. The layout of the room. It’s not a place for adults. The roof bar is a kids zone No fun

Not much. The Seabird across the street is 10 x better.

Stayed in July 2023

Suboptimal cleanliness.

Location

Stayed in May 2023

Cleanliness. Marked delay in promised check in time. Initially no apology for delay in check in time. Had to miss an event due to the delay.

location.

Stayed in May 2023