7299 Universal Boulevard, Orlando, FL 32819, United States of America
#284 of 388 hotels in Orlando
Guests' ChoiceBased on 5527 hotel reviews
7.5Cleanliness
7.6
Comfort
7.7
Location
8.9
Facilities
7.6
Staff
8.5
Value for money
7.8
Free Wifi
8.4
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End of dialog contentReviewed: June 28, 2024
Mohammad
United Arab EmiratesNothing
Big & Clean Room, Lovely Staff
Stayed in June 2024
Reviewed: June 28, 2024
Khalil
United States of AmericaWe had a king sized bed and instead of 2 large pillows it was just a bunch of small ones which were somewhat uncomfortable. Also, our door was super loud when opening and closing. We also heard everything going on in the room next to us, not sure if the seal on the partner door was just missing or what but it was very noticeable.
Location and Price were great, staff was great. Universal partner staff was a bit rude but it was late so understandable.
Stayed in June 2024
Reviewed: June 28, 2024
Jennifer
United States of AmericaThe water! I would set the water temperature to shower and while showering the temperature would change on its own to extremely hot that it would burn you and it would go from one minute being extremely hot to the next nothing but cold water. So sometimes only hot water would be coming out the shower to only cold water! Ridiculous! You would have to hold the handle on the toilet until all the water went out of the bowel in order for it to flush. This hotel has an extremely bad water issue!
The location and the staff was very accommodating.
Stayed in June 2024
Reviewed: June 24, 2024
Kara
United States of AmericaThe pictures are overly edited. It appeared to be a very up to date and new hotel. That was not the case- the rooms were more clean motel with a paint job.
The location was perfect.
Stayed in June 2024
Reviewed: June 24, 2024
Anita
United States of AmericaWait to cook the eggs when customers are ready to eat.
Not so great. Eggs were cold.
Stayed in June 2024
Reviewed: June 21, 2024
Leighanne
United States of AmericaThe room was clean, towels were clean, gym well equipped. Parking a plenty, staff very nice and super helpful. The bed/ pillows were extremely comfortable.
Stayed in June 2024
Reviewed: June 17, 2024
Angela
United States of Americathey didn’t clean my room while i was out
it was nice all the way around
Stayed in June 2024
Reviewed: June 17, 2024
Contina
United States of AmericaSecurity was very rude! No hot water for shower some nights
It was decent, good price, and the staff was nice.
Stayed in May 2024
Reviewed: June 15, 2024
Deborah
United States of AmericaDidn’t have breakfast included
Beds were comfortable
Stayed in June 2024
Reviewed: June 11, 2024
Husam
QatarThe room could have been better, especially that we got an upgrade, it didn't feel like it was worth it
The location and the staff are extremely friendly, always smiling and super helpful
Stayed in May 2024
Reviewed: June 11, 2024
Christine
United States of AmericaWater pressure for showering, not the best. Took forever to rinse granddaughters hair. Also had mold in the corner of the shower. Beds were too small.
Room size, was ok. We loved the pool size. Great location. Didnt have to drive far to Universal. 🫶🏽 Staff was helpful.
Stayed in June 2024
Reviewed: June 11, 2024
Melissa
United States of AmericaThe smell in the hallway as if it’s stuffy and not ventilated. The door was rough to open and close and would get stuck. The bed was worn out where you feel the groove of the spot slept on the most. People smoking around the pool. A/C is really noisy.
The location was great
Stayed in June 2024
Reviewed: June 9, 2024
Catherine
CanadaBathroom needs a lot of work, very outdated and gross. AC unit is not clean inside.. gave us both throathaches
Beds are comfy.
Stayed in June 2024
Reviewed: June 9, 2024
Phillips
United States of AmericaSmell
Location
Stayed in June 2024
Reviewed: June 5, 2024
Batista
United States of AmericaHumidity , and connecting rooms door , you can hear everything from the other side
Stayed in June 2024
Reviewed: June 4, 2024
Jessica
United States of AmericaThe outlets suck my blow dryer plug kept falling off. House keeping knock on my door in the morning waking me and my partner up at 10am. They came again at 10:30 knocking waking us up what time is my check out time. Told them it was 11. That was frustrating waking us up in my sleep never had that happen before they should know what time our check out time was instead of waking us up twice. Other than that it was a good stay. Everything was near by and the front desks were really friendly.
It was close to Disney
Stayed in June 2024
Reviewed: June 4, 2024
Stephanie
CanadaThe bathroom was dated and very small, needs a little renovation. But it was clean.
The hotel is well located easy access to any fun Orlando activities and the highway. The room was clean, well soundproof, the bed comfortable and no carpet. The staff was really helpful and nice. No breakfast included at this hotel.
Stayed in May 2024
Reviewed: June 3, 2024
Mariana
United States of AmericaOdor
Pool
Stayed in May 2024
Reviewed: June 3, 2024
Harris
United States of AmericaThe security latch was broken.
The room was comfortable.
Stayed in May 2024
Reviewed: May 28, 2024
Davide
United States of AmericaA bit outdated
Cheap
Stayed in May 2024
Reviewed: May 26, 2024
Marylee
United States of AmericaThe hounding about our service animal
Good location
Stayed in May 2024
Reviewed: May 23, 2024
Lashonda
United States of AmericaMy bath tub I feel like I was going to fall in it their was the bathroom just looked run down. And the beds made a lot of noise getting in and out like the springs were crying it made it difficult to lay the baby down.
The pool and the hot tub
Stayed in May 2024
Reviewed: May 23, 2024
Ferdous
United States of AmericaThey have another resort promoting booth that is annoying
Clean and comfortable
Stayed in May 2024
Reviewed: May 22, 2024
Nicole
Trinidad and TobagoThe staff was very helpful. The location was perfect for our stay and visit to the theme park. The view from our room was across from the lake and it was very lovely to see at night and in the morning.
Stayed in May 2024
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