Some changes about pool time. For the last 10 years it’s never been like that when the pool is closed very early at 8.00 p.m. in the evening time while the other hotels’ pools are open till 10.00 p.m at the same seashore. People come to enjoy their rest but not stay in the room after 8.00 pm. That’s the biggest minus for this hotel. There is much lie on the part of the hotel managers about the city policy. Very disappointed.

Staff, location, outside designs

Stayed in September 2024

TV in one room didn't work. Nobody was available on site to fix it. Front desk person was rude on combative. told me its my decision not to stay at Hyatt properties in the future. I had to wait 1 hour after check-in time to get my rooms horrible customer service.

Close to many things

Stayed in July 2024

Is accesible for the pools and beach es great for be ther

Stayed in July 2024

Now the hotel sells daily to pases to non hotel guests, that arrives in the morning with coolers with drinks to the pool. when we checked in at 3:00 pm and went to the pool, there is no pool launches available for hotel guests, the only choice is cabanas at $200 a day or a new VIP area at $150 a day. This is not fair with guests like me, who pay for the stay and them can not use the pool

I stayed multiple times, I like the location mostly, the rooms are outdated but clean

Stayed in June 2024

Every time I tried to get into my room, the key didn't work and I had to go back to the reception to fix it🤔The furniture and interior are a bit outdated, the hotel needs to be updated. The downstairs bar and pool is only open until 7pm🥺

Basically, everything was fine, good location, lots of restaurants and shops nearby. Friendly staff, special thanks to the people who served my room 🫶🏻 Good noise insulation, it was quiet and peaceful. The hotel has 3 elevators, so you don't have to wait long to get to the top floor☝🏻 I also recommend visiting the spa downstairs, the massage was excellent 😌

Stayed in June 2024

The carpet in the hallway and room were old and stained. The furniture is out dated. They need to renovate asap.

The location was great. The ocean view from the room was beautiful.

Stayed in June 2024

Construction

Location

Stayed in May 2024

The front desk was not very friendly. When I had questions about check in and the list of rules they made me sign, she was more worried about talking/flirting with other coworkers and making sure I put my credit card in the machine then answering my questions. Someone/manager had to step in to stop her from getting loud with me and they were able to answer my questions.

Property is still under renovation. The pool was great, a little too heated for me. The bedroom and hallways still need some work they are outdated. We had a hard time figuring out shower. We called the front desk and they said they would said someone but after 20 minutes we had to find two maids on the floor to help us.

Stayed in May 2024

no facilities for dinner/ lunch

location.. ocean front

Stayed in February 2024

rooms needs remodeling

poole area was awsome

Stayed in April 2024

See above answer

It would really really be nice if you got all new carpet throughout or did flooring in the rooms due to sand and it just looks worn and old. Also the gym equipment especially the pelaton was disappointing I didn't even use it bc the seat wouldn't adjust and I bike daily so inwas bummed but the pool was awesome access to the beach was amazing and the bar was really great too.

Stayed in March 2024

The furniture is very old, the double beds are too narrow, the gym/fitness center is very very poor. You need to invest to the equipment and furniture.

Beach, swimming pool

Stayed in February 2024

This hotel was in a

Stayed in February 2024

You gonna get scammed with the picture The value of the room nd hotel it’s not you will pay for the stuff there rude , you won’t get the room you paid for they don’t even offer room service

The only think I like it’s the beach connected to hotel

Stayed in February 2024

Front desk staff were unhelpful on checkin, lifts were slow for a hotel of this size which made getting to our room a challenge. The hotel restaurant advertised in key card wallets and online is no longer open.

Hotel location and access to the beach is excellent.

Stayed in January 2024

There was a crack in the floor and I saw a roach

The location was great

Stayed in October 2023

Reception. No shower curtain. Loud neighbors.

Location. Pool. Beach. Larry the Porter

Stayed in January 2024

Construction. Cafe with really good breakfast wasn’t available. Buffet breakfast was very expensive. There wasn’t coffee making machine in the room

Location

Stayed in January 2024

The rooms

The pool

Stayed in December 2023

Outdated

Construction going on, smelled like cat urine, old rugs, and were stained.

Stayed in December 2023

The room and hallways need updating.

The most pool and beach area was very nice.

Stayed in December 2023

The parking situation was not the most convenient.

Beautiful hotel Friendly staff.

Stayed in December 2023

Elevators, front desk staff

Beach area, room size, view

Stayed in December 2023

Housekeeping services and hotel age

Beach and location

Stayed in December 2023