609 Walnut Street, Cincinnati, OH 45202, United States
#30 of 84 hotels in Cincinnati
Guests' ChoiceBased on 473 hotel reviews
8.4Cleanliness
8.9
Comfort
8.9
Location
9.3
Facilities
8.6
Staff
9.2
Value for money
7.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 26 June 2024
Barbara
United StatesThe breakfast, not even sure if this is actually part of the hotel, tower, it took for ever to get it and then it was not good.
We loved the hotel, its in the middle of the city, perfect location. Beautiful art work on the walls, reserve time to enjoy them. The staff was very helpful and nice.
Stayed in April 2024
Reviewed: 13 June 2024
Steven
CanadaAll good
Unusual hotel ref first and second floor
Stayed in June 2024
Reviewed: 12 June 2024
Sara
United KingdomGreat room and bathroom size
Stayed in June 2024
Reviewed: 30 May 2024
Alastair
United StatesThe property advertised a roof terrace, but it was closed. We were told it only opens in the summer.
Excellent location close to all amenities in downtown Cincinnati. The staff were extremely helpful, as we brought our bikes with us and they kept them just behind reception. The room was exceptionally clean and comfortable. We didn't eat, but we had cocktails and the barman was top-notch. And of course- the art is great.
Stayed in May 2024
Reviewed: 1 April 2024
Tim
United StatesI feel like the rooms could use an up date.
The location is perfect. The staff is always friendly and welcoming.
Stayed in March 2024
Reviewed: 18 March 2024
Julie
United StatesIt was disappointing that the "guide" button on the TV remote did not work. Scrolling at night got tiresome.
The location was great, the bed was clean and comfortable, the bathroom was clean.
Stayed in March 2024
Reviewed: 7 March 2024
Ann
United StatesOur room was a little dusty, and the shower handle was broken and didn’t attach to the plumbing properly so it was a little dangerous. But the room itself was very nice.
Great location also basically a hotel inside an art museum. Very unique. We also loved the restaurant.
Stayed in March 2024
Reviewed: 25 February 2024
Fifi
United StatesStaff on the first evening of my arrival were cold and didn't engage too much. Very matter of fact and down to business. Not the most welcoming or friendly. Compared to the following days where the staff had more energy and were nice. Food at the restaurant was also incredibly salty.
Room was clean and tidy.
Stayed in February 2024
Reviewed: 15 January 2024
Ghada
United Arab Emiratessafebox wasn’t working wardrobe too small
location/room and bath size Dinner at the restaurant
Stayed in November 2023
Reviewed: 14 January 2024
Kelsey
United StatesThe shower was the worst part. Handle very difficult to move and some water sprayed to the side. Something wrong with the drain plug.
The art was very beautiful and the room was nice. Staff were very helpful.
Stayed in January 2024
Reviewed: 8 January 2024
Teagan
United StatesGreat hotel, Clean, central and the museum is a fun added extra.
Stayed in December 2023
Reviewed: 28 December 2023
Betsy
United StatesI long to have two comfy chairs. I hate sitting on the bed for reading or tv.
Loved the Metropole Restaurant, the art and the comfy bed.
Stayed in December 2023
Reviewed: 24 December 2023
Joe
United StatesPulling up at night, it was not well marked and I drove past it. Valet was available but we parked around the corner in a lot. I wasn't sure where to go when I walked in.
There is a nice bar and an art gallery downstairs. It is very conveniently located as we walked to the Steelers game, dinner at Boca and Fountain Square easily.
Stayed in November 2023
Reviewed: 21 December 2023
Natosha
United StatesExtend hours on Saturday for the free tasting of bourbon to go along with your museum tour. From the website it stated that it was open ‘until’. It did not have an ‘end time’. We returned to the hotel around 11:05/11:15 and they had already stopped serving so we did not get to use any of our vouchers. Very disappointed. When I got off the elevator to go to the room, the first thing that I observed were the long black streak marks on the white walls. When we made another left to get to the room, there were more streak marks on that wall as well. Not sure when the last time they have been cleaned or painted. Once in the room, it reeked of smoke and the lamp next to the bed was broken. How the cleaning staff could miss that and not bring it to management attention and have it replaced is beyond me. We immediately went back downstairs, explained the situation to the front staff. They apologized and immediately switched our rooms which I appreciated. The location was great. Very close to the venue where we attended the Men Of Honor Gala. For the price I paid, which was a gift to my brother and his wife. I’m sorry to say that the Hyatt Regency, where we also had rooms was cheaper and the rooms were just as good as 21C. My brother did not complain about the bed, so I’m assuming it was comfortable. If in Cincinnati again, I would definitely return to the hotel, just to view and take a stroll through the museum. I don’t believe I would stay there.
Location, front desk staff & art throughout.
Stayed in November 2023
Reviewed: 12 December 2023
Meike
GermanyAt that price level, I would expect a few more amenities, e.g. daily bottled water, shower cap and Q tips replaced when being used, etc.
Great location and cool hotel. Modern rooms, roomy and comfortable bed. Very friendly staff.
Stayed in December 2023
Reviewed: 24 November 2023
Smith
United StatesNo parking really
Interesting
Stayed in November 2023
Reviewed: 27 October 2023
Sharon
United StatesValet parking took awhile.
Loved the artwork. The restaurant was good.
Stayed in September 2023
Reviewed: 24 October 2023
Ashley
United StatesLate check in time
Convenient location, great spa, restaurant, and art
Stayed in October 2023
Reviewed: 2 October 2023
Mark
United KingdomArtistic decor, large rooms and excellent rooftop bar
Stayed in July 2023
Reviewed: 1 October 2023
Brent
United StatesNot very good views from the rooms with buildings all around.
Great location in the middle of downtown Cincinnati. Close to a streetcar stop and walkable to the riverfront and OTR. Fun rooftop bar and really good ground floor bar/restaurant Metropole
Stayed in September 2023
Reviewed: 19 September 2023
Rainer
United StatesFacilities could use some maintenance. Bath drain was broken and many flickering and burnt-out lights.
Excellent food and staff were very friendly and accommodating.
Stayed in September 2023
Reviewed: 13 September 2023
Lindsay
United StatesThe service at the restaurant could have been better.
Gorgeous hotel and the room was clean, spacious, and bathroom was huge.
Stayed in September 2023
Reviewed: 5 September 2023
Cathy
United StatesThe toilet ran the whole time we were there even though we reported it on day 1. The outside of the windows are in desperate need of cleaning.
Loved the museum, the bedding was amazingly comfortable. The staff very friendly and attentive. The spa was great. Barbara and Desiree were fantastic.
Stayed in September 2023
Reviewed: 18 August 2023
Thomas
United Statesliked it all except needed better cleaning
We did not eat breakfast there. We love the place but it wasn't very clean. Scuffs on the hallway walls, carpet fraying and dirt in the corners of the room and bath. Love the decor and the walls in the bath.
Stayed in July 2023
Kissimmee, USA
Sölden, Austria
Ellmau, Austria
Floresville, USA
Coolum Beach, Australia
Todtnauberg, Germany
Dubrovnik, Croatia
Machados, Portugal
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content