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  5. Reviews of Motel 6-El Paso, TX - Southeast

Reviews of Motel 6-El Paso, TX - Southeast 2 stars

12211 Gateway West Boulevard, El Paso, TX 79936, United States

#101 of 102 hotels in El Paso

Guests' Choice

Review score

Based on 1271 hotel reviews

4.2

Score breakdown

  • Cleanliness

    4.9

  • Comfort

    5.1

  • Location

    6.2

  • Facilities

    4.8

  • Staff

    6.5

  • Value for money

    5.3

  • Free WiFi

    5.8

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Showing 1 – 25

  • Reviewed: 10 June 2024

    4.0
    Left much to be desired ☹️
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The paint was chipped on the walls in hallway on the third floor, the elevator was not working, the washing machine was inoperable. I had to take the stairs as the elevator was out of order (no sign posted), then there was a roach in the stairwell. Lastly, when I went to the front desk to return my key no one was there. Threw There was another couple there waiting to check in. The wait to turn in my room key was over 10 mins. No sign was left at the front desk, it was just unattended.

    Easy access of freeway.

    Stayed in June 2024

  • Reviewed: 10 June 2024

    4.0
    Disappointing
    • Leisure trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No tv service Very run down not taken care of

    Decent rooms good air conditioning

    Stayed in June 2024

  • Reviewed: 5 June 2024

    5.0
    It was SoSo
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 6 nights
    • Submitted via mobile

    It could have been a lot clearer. It was super Dusty a lot of dirty around the window. I didn't like how the bathroom looked like they haven't cleaned it in a few days there wasn't enough towels and nobody came to check on us at all the whole time we where there we had to flag down a cleaning lady to ask for towels and tissues.

    We didn't try the breakfast honestly. Nobody really talked to us when we arrived they gave us our key and that was it. It was a good location close to my work.

    Stayed in May 2024

  • Reviewed: 4 June 2024

    5.0
    It was decent
    • Leisure trip
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Cleaner

    Stayed in May 2024

  • Reviewed: 3 June 2024

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It was really dirty and run down. It reminded me of a crackhead motel

    Nothing really

    Stayed in June 2024

  • Reviewed: 25 May 2024

    5.0
    You get what you pay for. And I didn’t pay a lot
    • Leisure trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Dirty, elevator don’t work,

    Needs alot of work

    Stayed in May 2024

  • Reviewed: 22 May 2024

    4.0
    i wouldn't recommend for someone coming in from out of town.
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night

    worn down place.

    price on booking.com

    Stayed in April 2024

  • Reviewed: 21 May 2024

    3.0
    Poor
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Old dirty

    Nothing

    Stayed in May 2024

  • Reviewed: 4 May 2024

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Queen Room - Disability Access - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    That the room that the guy switched me to had a TV but the TV control didn't work and there was no fridge or microwave

    I like the staff response when I told the the room was missing a tv

    Stayed in May 2024

  • Reviewed: 1 May 2024

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    TV did not work. There was no towels or toilet paper. And absolutely no covers on the bed but a sheet experience not that good

    The air conditioner

    Stayed in April 2024

  • Reviewed: 22 April 2024

    5.0
    My stay was fair for the 4 hours I stayed there.
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The odor on the 2nd floor hallway. I hate the odor of cigarette or marijuana and I would’ve rather smelled that than the odor in the carpet/hallway.

    The staff was courteous.

    Stayed in April 2024

  • Reviewed: 13 April 2024

    5.0
    disgusted
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    everything

    extremely dirty. no bed sheets on ned when we arrived & no remote

    Stayed in March 2024

  • Reviewed: 30 March 2024

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Arrived at room. There was running water and urine on toilet and floor

    Stayed in March 2024

  • Reviewed: 20 March 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Room - Disability Access - Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    No blankets,broken shower head

    Stayed in March 2024

  • Reviewed: 1 January 2024

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    The facility was run down and poorly kept. The room looked as though it doesn't get regularly cleaned.

    Stayed in December 2023

  • Reviewed: 8 December 2023

    3.0
    Very disappointed
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds
    • Stayed 7 nights
    • Submitted via mobile

    I was not in a room I had reserved and was paying for. There was an access door to the next room, and I didn't feel secure or safe that it was secure enough not to be opened from the other side. There was a hole in the wall made by the entry door. I found mold growing in the bathroom wall behind the paint. The shower faucet was leaking loudly all night. At all hours of the night, other tenants were slamming their doors. Heavy footsteps from tenants upstairs went on all night, in to the morning. I reserved a room about 5 days in advanced requesting a microwave and refrigerator, since i was going to be a guest for a week and i was not given that, yet i continued paying for that feature. I brought it to the attention of the staff, and i felt that there was no concern about it. I only stayed 2 nights of my seven day stay and still was charged the 7 days. There has been no real attempt from the property to reimburse me for the nights I was not there. Honestly I am disappointed in how the facility is being run and cared for. I will never stay in that location again

    The staff was friendly, the room was very affordable, and there was plenty of parking.

    Stayed in December 2023

  • Reviewed: 20 September 2023

    5.0
    Probably wouldn't stay again
    • Leisure trip
    • Family with young children
    • Queen Room - Disability Access - Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    No breakfast... First room, was horrible, hallway smelled of weed. Honestly was scared. Asked for new room... That room was okay. Slept decent. There was bugs around doors and hallway. Something was leaking on the hallway. I want there much just to sleep. The ladies at the front desk were very nice.

    They ladies at the front desk were very nice... Slept okay once for into the 2nd room

    Stayed in September 2023

  • Reviewed: 13 September 2023

    5.0
    An Ex
    • With a pet
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    More room availability . better maintenance N

    No breakfast offered Larry the manager and Rachel the room house keeper were excellent thank. You for your service. . .. .

    Stayed in August 2023

  • Reviewed: 20 August 2023

    3.0
    Never will go back to that motel 6.
    • Leisure trip
    • Couple
    • Queen Room - Disability Access - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Everything,There were no towels in bathroom, ceiling had stains and pieces missing as well as the bathroom ceiling beb and sheets not clean and room smell like cigarettes smoke.

    Stayed in August 2023

  • Reviewed: 3 August 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Staff had a lot of personal issues going on, and left front desk unattended to deal with them. Reeks of cigarettes even though it's a non smoking hotel. Elevator wasn't working, rugs in hallways were disgusting. Pool felt like it needed to be clean. No tp, one small towel, and the shower curtain lets all the water out. There needs to be a clearer sign on the entrance, we almost ended up entering a different hotel.

    The air conditioner really works great, nice size room and bathroom.

    Stayed in July 2023

  • Reviewed: 23 July 2023

    3.0
    OK for over nite but not extended stay.
    • Leisure trip
    • Solo traveller
    • Queen Room - Disability Access - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Room AC was not working and no towels in the bathroom.

    The staff tried their best to resolve problems with room.

    Stayed in July 2023

  • Reviewed: 29 June 2023

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Not clean, and old furniture

    Price

    Stayed in May 2023

  • Reviewed: 26 June 2023

    3.0
    Poor
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The staff energy...the cleanliness...they didn't have a microwave or fridge in the room...there were holes in the rooms n roaches.

    The price wasn't bad.

    Stayed in June 2023

  • Reviewed: 25 May 2023

    4.0
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    This review has been hidden because it doesn't meet our guidelines.

Showing 1 – 25

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