49 West 32nd Street, New York, NY 10001, United States
#213 of 419 hotels in New York
Guests' ChoiceBased on 612 hotel reviews
8.1Cleanliness
8.6
Comfort
8.7
Location
9.1
Facilities
8.1
Staff
8.4
Value for money
7.4
Free WiFi
7.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 17 June 2024
Austin
United StatesThe bathroom was very small. Window overlooked scaffolding and couldn't nap in the afternoon due to hammering.
I thought we booked the room with breakfast but we were told 'no'. The hotel restaurant had great ratings but was expensive so we didn't eat their. No early check-in here. Nice old building with great AC
Stayed in June 2024
Reviewed: 27 May 2024
Traveler
NetherlandsThe rooms were quite small and could hear noise from the hallway and other rooms.
Great location in midtown near public transportation. Hotel has an excellent and large gym.
Stayed in May 2024
Reviewed: 12 May 2024
Tanya
United StatesThe hospitality
Stayed in May 2024
Reviewed: 30 April 2024
Thamasorn
ThailandToo expensive.
Location
Stayed in April 2024
Reviewed: 28 April 2024
Kae
JapanThe staff forgot to put in the bath mat and bottle of water.
Locations and welcoming staffs. Especially bellboy Mr. Jose and front staff Mr. Daniel are so memorable! They were always kind and gentle to my special requests. Than you very much, APPRECIATE!
Stayed in April 2024
Reviewed: 23 April 2024
Joshua
United StatesFridge was on its last leg, renovation plastic covering window was scraping and rattling all night. Very noisy neighbors late into the night.
Boutique feel, fabulous location, courtesy staff, comfy bed.
Stayed in April 2024
Reviewed: 22 April 2024
Roman
NetherlandsGreat location, helpful staff
Stayed in April 2024
Reviewed: 18 April 2024
Cintia
United StatesI liked the central location without necessarily being in the middle of Broadway. Easy access to Macy's, Empire State Building and many metro lines
Stayed in February 2024
Reviewed: 17 April 2024
Nadav
IsraelStaff can be a bit not welcoming , the lights can be better (it was very dark and not much light)
The rooms and location are great
Stayed in April 2024
Reviewed: 14 April 2024
Sivan
IsraelI didn't like that after booking a Queen room (with very flattering pics on site) I got the smallest room, double bed, with small shower, noisy AC, on first rooms floor (floor 3), no view, noise and scaffoldings literally on my window, and someone walking near it. I asked to be upgraded @ HiltonHonors rate and they agreed, so it get better, but originally I would have been very unhappy with the choice.
Liked the location. design of the hotel, services were good and quick, room size and layout were good and king bed was more than comfortable ( for the upgraded room only. The Queen/double was poor)
Stayed in April 2024
Reviewed: 9 April 2024
Nabila
LebanonThe only thing I was not happy with is that the rooms were on the small side. There was no proper closet in my queen room.
The location was amazing - a very short walk from Times Square and with lots of shops and activity nearby- and the staff very friendly and efficient. The hotel has a modern, fresh vibe.
Stayed in April 2024
Reviewed: 26 March 2024
Shivam
IndiaBreakfast could’ve been better
Excellent location & great value for money. Their fitness facility & conference rooms are good.
Stayed in March 2024
Reviewed: 12 March 2024
Guilherme
MexicoThe description of what was available for the room did not correspond with what we got. They updated us but still it was not what the site at booking said we had. Breakfast that was pre-paid only gives us few choices, so after 3 days it was kind of boring and quite limited. The hotel charges an extra $40 US dollars a day that was not explained at the booking moment. You can deduce it on your lunch and dinner but then you are stocked using their limited menu at the restaurant. We used their service of a car to go to the JFK. The driver charged us more than what was arranged at the hotel and said that we could pay by credit card and then charged us an extra $10 for doing the charge!
Good location and helpful personnel.
Stayed in March 2024
Reviewed: 5 March 2024
Richard
United StatesTiny tiny room
Great location
Stayed in February 2024
Reviewed: 29 February 2024
Khoi
Vietnamconstruction is all around the hotel
good breakfast, perfect location, close to attraction points, convenient store and Korea restaurants.
Stayed in January 2024
Reviewed: 12 February 2024
Tzlil
United StatesWe booked 2 bedroom for 4 people. when we came there the front desk told us that the bed will be too small for 2 people, so we needed to upgrade the room with extra cost, it was very unfair when we reserved for 2 in each room and thought it will be comfortable for us.
Clean and location
Stayed in February 2024
Reviewed: 17 January 2024
Dorothy
United StatesRooms are somewhat small but most in NYC are.
We missed the breakfast but were able to use a lunch which was a surprise and good. The location was fabulous and the staff was so helpful.
Stayed in December 2023
Reviewed: 5 January 2024
Sadie
United StatesWe were not comfortable in the beds. It might have been a personal preference, but we just had a hard time sleeping.
The location was amazing, and it was nice having the restaurant connected. The gentlemen that worked by the door were very kind and helpful
Stayed in December 2023
Reviewed: 27 December 2023
Patrick
CanadaNot enough air extractions in the room. Maybe couple of table needs to be installed at the entrance avoiding everybody having their breakfast on the sofas.
The localization and the Xmas decorations inside. The room was comfortable
Stayed in December 2023
Reviewed: 18 December 2023
James
United StatesThe food was subpar. It was just plain and the service was OK to pour. Coffee wasn’t hot and we didn’t want to go there again and we didn’t the little café. Serve us coffee and pastries but the breakfast sandwiches we bought were burnt and not fully heated up and we could’ve even eat them. We just threw them out so I wouldn’t recommend the food at your hotel to be honest.
It was convenient there was no weight and that’s all. We really liked about it.
Stayed in December 2023
Reviewed: 17 December 2023
Kristy
United StatesVery clean and in a great location
Stayed in December 2023
Reviewed: 10 December 2023
Savan
United KingdomDated! But it’s also what I expect for the price and location
Location is amazing! Decent size room. The lobby is modernish but rooms are dated. Good size bathrooms. Staff are really nice too that serve food downstairs
Stayed in November 2023
Reviewed: 6 December 2023
Bernie
IrelandCheck in and out was a bit cumbersome
7 people travelled and we had 3 rooms. All rooms were great. Shower pressure was excellent, bathrooms were clean and a good size and beds were very comfortable. The location was excellent, the breakfast great and service top class.
Stayed in December 2023
Reviewed: 27 November 2023
R
United StatesThe AC makes alot of noise! It's very uncomfortable to sleep.
The location was good and breakfast too
Stayed in October 2023
Ostrów Wielkopolski, Poland
Midsland, Netherlands
Buenos Aires, Argentina
Santa Caterina Valfurva, Italy
Postojna, Slovenia
Sarzana, Italy
Fieberbrunn, Austria
Seoul, South Korea
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content