No view of any kind...

Stayed in September 2024

The view sucked. It was of another building. Too much marijuana in NYC. The elevators smelled Disgusting from it.

Comfortable bed. Quiet inside the room and hotel

Stayed in July 2024

Window covered with plastic, you couldn't look out. Coming in at 10 pm the door man (security) seemed bothered that it took me a minute to remove my key from my purse. I wasn't expecting to have to show the key.

Check in staff was excellent. Check in and out went smoothly. I was given $40 in credits to spend at the restaurant or cafe. I didn't get to go to the restaurant because we were there for 1 night but i did use it at the espresso bar.

Stayed in July 2024

I don’t like the surcharge that I have to spend at the hotel. The air conditioner was extremely loud when turning on and off.

Location is excellent. Convenient to subways and attractions.

Stayed in July 2024

The room service link does not work properly and some rooms are a bit small

Good location, nice and professional staff

Stayed in July 2024

Room too small for two people

Stayed in July 2024

Bathrooms were small

Good location- not too far from downtown but not in super busy area, nice clean rooms, staff was friendly, daily housekeeping services which I appreciate

Stayed in July 2024

The bathroom was very small. Window overlooked scaffolding and couldn't nap in the afternoon due to hammering.

I thought we booked the room with breakfast but we were told 'no'. The hotel restaurant had great ratings but was expensive so we didn't eat their. No early check-in here. Nice old building with great AC

Stayed in June 2024

The rooms were quite small and could hear noise from the hallway and other rooms.

Great location in midtown near public transportation. Hotel has an excellent and large gym.

Stayed in May 2024

The hospitality

Stayed in May 2024

Too expensive.

Location

Stayed in April 2024

The staff forgot to put in the bath mat and bottle of water.

Locations and welcoming staffs. Especially bellboy Mr. Jose and front staff Mr. Daniel are so memorable! They were always kind and gentle to my special requests. Than you very much, APPRECIATE!

Stayed in April 2024

Fridge was on its last leg, renovation plastic covering window was scraping and rattling all night. Very noisy neighbors late into the night.

Boutique feel, fabulous location, courtesy staff, comfy bed.

Stayed in April 2024

Great location, helpful staff

Stayed in April 2024

I liked the central location without necessarily being in the middle of Broadway. Easy access to Macy's, Empire State Building and many metro lines

Stayed in February 2024

Staff can be a bit not welcoming , the lights can be better (it was very dark and not much light)

The rooms and location are great

Stayed in April 2024

I didn't like that after booking a Queen room (with very flattering pics on site) I got the smallest room, double bed, with small shower, noisy AC, on first rooms floor (floor 3), no view, noise and scaffoldings literally on my window, and someone walking near it. I asked to be upgraded @ HiltonHonors rate and they agreed, so it get better, but originally I would have been very unhappy with the choice.

Liked the location. design of the hotel, services were good and quick, room size and layout were good and king bed was more than comfortable ( for the upgraded room only. The Queen/double was poor)

Stayed in April 2024

The only thing I was not happy with is that the rooms were on the small side. There was no proper closet in my queen room.

The location was amazing - a very short walk from Times Square and with lots of shops and activity nearby- and the staff very friendly and efficient. The hotel has a modern, fresh vibe.

Stayed in April 2024

Breakfast could’ve been better

Excellent location & great value for money. Their fitness facility & conference rooms are good.

Stayed in March 2024

The description of what was available for the room did not correspond with what we got. They updated us but still it was not what the site at booking said we had. Breakfast that was pre-paid only gives us few choices, so after 3 days it was kind of boring and quite limited. The hotel charges an extra $40 US dollars a day that was not explained at the booking moment. You can deduce it on your lunch and dinner but then you are stocked using their limited menu at the restaurant. We used their service of a car to go to the JFK. The driver charged us more than what was arranged at the hotel and said that we could pay by credit card and then charged us an extra $10 for doing the charge!

Good location and helpful personnel.

Stayed in March 2024

Tiny tiny room

Great location

Stayed in February 2024

construction is all around the hotel

good breakfast, perfect location, close to attraction points, convenient store and Korea restaurants.

Stayed in January 2024

We booked 2 bedroom for 4 people. when we came there the front desk told us that the bed will be too small for 2 people, so we needed to upgrade the room with extra cost, it was very unfair when we reserved for 2 in each room and thought it will be comfortable for us.

Clean and location

Stayed in February 2024

Rooms are somewhat small but most in NYC are.

We missed the breakfast but were able to use a lunch which was a surprise and good. The location was fabulous and the staff was so helpful.

Stayed in December 2023