The Colony, 75056, United States
#14 of 13 hotels in The Colony
Guests' ChoiceBased on 2 hotel reviews
8.0Cleanliness
8.8
Comfort
7.5
Location
10.0
Facilities
7.5
Staff
7.5
Value for money
7.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 2
Reviewed: 9 September 2024
Valentin
United StatesThe only bad thing was that the TV in the living room had no signal and two of the ping pong paddles were broken so we couldn't play in pairs, only two against two. Otherwise everything was fine.
The house is very nice and comfortable. We liked the location and the pool more than anything.
Stayed in September 2024
Reviewed: 26 June 2023
Cayden
United StatesOne of the biggest downfalls of this property is in the middle of our trip a handyman came to install a new dish washer. After speaking with the property manager, we decided to run around town, leaving the handyman to do his business. After returning back, the gentleman was gone, but our door was unlocked. We let it slide for the moment being, about 30 minutes he showed back up with a new dishwasher, and then informed us we would be shutting all of the power off to the house. He shut the power off for 1 hour and 30 minutes. It was over 100 degrees outside. After his installation was completed we returned to our normal routine. It was frustrating. There seemed to be small bugs crawling around the house, not a concerning amount, but definitely noticeable. There was only one TV in the whole house, which is located in the den. The den seemed to be a different temperature then the rest of the house. I’m typically not one to complain to a property manager because I try to avoid confrontation, but after voicing my concern about the repair job that was done during our stay, all that was said was “thank you.” No apology. It was very very frustrating. I understand that things need to be done in the home, but it definitely put a damper on our day.
Location was awesome! Not very far from grocery stores, eateries, activities and other places to explore! The backyard pool and ping pong table was awesome! Quiet safe neighborhood!
Stayed in June 2023
Showing 1 – 2
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content