2635 South Valley Drive, Las Cruces, NM 88005, United States
#23 of 38 hotels in Las Cruces
Guests' ChoiceBased on 305 hotel reviews
7.4Cleanliness
8.0
Comfort
8.0
Location
8.4
Facilities
7.6
Staff
8.6
Value for money
7.7
Free WiFi
8.4
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End of dialog contentReviewed: 8 May 2024
Jessica
United StatesThe room seemed mid-renovation. The walls had crayon marks, the window trim was missing large pieces, the floor was very strangely lumpy like it was carpeted over but the original surface wasn't completely removed. There were a lot of switch plates on the walls that didn't have a switch and several lights that didn't have a way to operate. The furniture had stains and it just seemed like maybe they ran out of funds while trying to rehab the space.
Staff was very friendly and nice, pretty quick to check us in even though we got there late. The breakfast was pretty tasty, I liked the fresh biscuits and gravy and the cinnamon rolls looked pretty tasty. We booked a room with a separate room attached that had a king-sized bed. All the beds were actually the size listed, a pleasant surprise since most hotels are a size smaller than listed. The beds were pretty comfortable, no complaints about that. The downstairs area seemed very clean and in good shape.
Stayed in May 2024
Reviewed: 25 April 2024
Felicia
United StatesProperty seems to be in disrepair. Really needs refreshed
Beds and pillows were comfortable
Stayed in April 2024
Reviewed: 21 April 2024
Sacha
United StatesGood location
Stayed in April 2024
Reviewed: 10 April 2024
Norman
United StatesThere were holes in the wall from people slamming the door open.
The breakfast staff was very attentive and allowed us to enjoy our meal as ong as we wanted.
Stayed in April 2024
Reviewed: 8 February 2024
Dal
United StatesA little close to train tracks But didn’t hear them all night so really wasn’t a big deal.
Check in was fast and the room was clean!
Stayed in February 2024
Reviewed: 22 January 2024
Mamad7414
United StatesThe walls in the room were stained, as well as the bathroom. AC was very loud when it cycled on, and kept me up. The carpet in the hallways were coming up, my son tripped a few times. There are some sketchey hotels in the next lot behind this hotel.
The bed and pillows were amazing. The breakfast choices were plentiful and delicious. The staff was welcoming, nice, and professional. The pool and hottub were clean and great.
Stayed in January 2024
Reviewed: 20 January 2024
Rachael
United StatesMy husband and I stayed in this Holiday Inn two years in a row in 2022 and 2023. We requested the room with a spa tub, and both times the tub was out of service. The water pressure was quite weak, the jets didn’t work at all, and the drain had issues staying closed as well. We hope these can be serviced!
The staff was friendly, breakfast was delicious, the location is wonderful and the overall experience was great!
Stayed in October 2023
Reviewed: 27 November 2023
Ira
United StatesBath tub wasn't working. But manager took care of it.
The manager Jeremy was responsive and very kind.
Stayed in November 2023
Reviewed: 9 November 2023
Rebecca
United StatesKitchenette was leaking but told staff and they stated they would notify maintenance.
Clean and friendly place.
Stayed in November 2023
Reviewed: 28 October 2023
Gloria
United StatesThe four trains that went noisily by at night honking their horns all the time.
Breakfast was fine.,
Stayed in October 2023
Reviewed: 16 October 2023
Nelson
United StatesThe kids were disappointed they couldn't use the gym
The staff was absolutely wonderful with all (7) of the children. They went above and beyond to make them comfortable and happy!
Stayed in October 2023
Reviewed: 14 September 2023
Chris
United StatesI did not like that the cabinet doors where hanging lose below the hot tub. So it left a big gap to where insects or spiders could easily come into the room.
Stayed in September 2023
Reviewed: 16 August 2023
Edwin
United StatesNo business center available
Breakfast was good, pool abd hotvtub nice, room was nice
Stayed in August 2023
Reviewed: 31 July 2023
Quirina
United StatesThe pool area open earlier, if you want to have an early swim before check out that would of been perfect.
The hotel staff was all so kind, the breakfast was so delicious and the beds were super comfy.
Stayed in July 2023
Reviewed: 31 July 2023
Fernandez
United StatesWater leaking from ac unit wet carpet.
Spacious suite
Stayed in July 2023
Reviewed: 20 July 2023
Mcgowin
United StatesFacility needs lots of repairs..
A very good hot breakfast
Stayed in July 2023
Reviewed: 3 July 2023
Sergio
United StatesNo spa in king room , unfortunately charged for it booking gave no refund a glitch in system. Glad I didn't book multiple days
Spa was good, breakfast very good
Stayed in July 2023
Reviewed: 15 June 2023
Martinez
United StatesThe pool had a very strong smell of chlorine and made me feel sick after being there for about 5 minutes.
Beds were comfortable and room was clean.
Stayed in June 2023
Reviewed: 12 June 2023
Roxanne
United StatesMy reservation was for 2 queen beds but got doubles instead. Walls in room were dirty and need to be wiped down.
Breakfast was great and staff was great and very kind.
Stayed in June 2023
Reviewed: 20 May 2023
Esperanza
United Statesthe lobby is a little different then you would expect from the front of the building
very nice inside and outside property
Stayed in May 2023
Reviewed: 12 March 2023
Andrea
United StatesNot enough parking for all the people that were there
Stayed in March 2023
Reviewed: 16 December 2022
Elizabeth
United StatesWe had a few issues during our stay but was correct. The shower chair in the room wasn’t straight causing my father to slip out of the chair while taking shower, notified the front desk about it and they were going to take care of it for future guest.
Room was clean and was pet friendly and their front seat employee Jon was very helpful.
Stayed in December 2022
Reviewed: 14 November 2022
Lori
United Statesroom smelled and the pool water was cold
staff were all very nice
Stayed in November 2022
Reviewed: 30 September 2022
Miguel
United Statesfloor in the kitchen was dangerous. Lots of loose floor pieces
good value for the money.
Stayed in August 2022
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