Shower was a little aged and a bit of mold Dis-repair in areas

Location

Stayed in March 2024

Nothing, it was great for one night before we started our holiday in the city.

We arrived into La Guardia after nearly 20 hours of travelling. It was late at night, so it was great to grab the free shuttle and get to the hotel in a free minutes. Wonderful shower, light snack and a very comfortable bed, all perfect for weary travellers.

Stayed in March 2024

The water was extremely cold, you have to run the pipe water for awhile. The plastic garbage could have been emptied daily to keep the room clean.

The room was clean, the bed was comfortable. The scenery was nice.

Stayed in March 2024

The sink bol need some indepth cleaning: had to stuff the hole with a tissue to avoid looking at the stain. The staff need to clarify to the guest that the shutlle only serve Laguardia Airport and not JFK; I had to go all the way back to the hotel to order a taxi; almost missed my flight.

The beds were very comfortable. A very bright room. I ordered from the reastaurant and had a satisfying in-room service.

Stayed in February 2024

Parking

Parking was a pain! It was too hard to find parking each time we left.

Stayed in February 2024

PARKING WAS $250 EXTRA! Very far from everything Q48 bus was super late in both directions going to the city and coming back stood in the freezing cold over 40 minutes each way and the #7 train was to far out the way. Do not recommend this hotel unless you are driving or taking taxis and stay away from the the Ed Koch Queensboro bridge!

It was clean, and in a decent neighborhood

Stayed in February 2024

The doors slam when people shut them and it vibrates your room, it is so loud Also the $50/day fee on top of the regular charge is something i wish we were told about previously, i know we get it refunded but it still was pretty surprising to not know what i was going to be charged extra until the day of

It was nice! For the price and the convenience of being close to the airport, and a shuttle to and from was great and the staff was really friendly.

Stayed in February 2024

Room had odor or marijuana in it. Shower drain was very rusty and had some pink mold in bottom of shower.

Amazing food at the Elements. Friendly staff.

Stayed in February 2024

Housekeeping didn't clean the room. After returning to a messy room the second day & calling guest services we were told, they clean the rooms on the third day🙄. We had to request wash cloths and towels.

The location

Stayed in February 2024

Limited tv channels

Flew out to early no breakfast. Liked transportation to airport

Stayed in January 2024

Air vent door hung open in room. Vent in shower was mangled and drain plug was disconnected and hanging out in tub. Not what expected for high price

Stayed in January 2024

Thermostat faulty, room was cold.

Convenient to airport, friendly staff.

Stayed in January 2024

It appeared to be some call girl/guy service going on.My son even noticed it,it was a bit uncomfortable having to explain this to him.People using the dryers left there clothed unattended and I had to hang mine to dry in the room.

Breakfast was great,staff for breakfast was great and at coffee bar.Felt comfortable knowing there was security around.

Stayed in January 2024

I got the room on the very corner side. I had to take a long walk to the room. There was no nearby restaurants or food spots or convenience stores nearby.

I like the free shuttle service to the airport and subway station. I didn't take the breakfast service. But overall I like the cleanliness.

Stayed in December 2023

Some arrangements for those with early flight to have something even just coffee if leaving before breakfast is served

Started to late for our flight.

Stayed in December 2023

Cleanings

Price

Stayed in December 2023

I don’t like those individual coffee makers. I like kettles so I can easily make coffee or tea. Subway shuttle is only drop-off, not pickup. We were told the buses run regularly, but actually it’s about 30 mins between buses so if you have to wait in the rain it’s a very long wait with no bus shelter. Wish they did drop off and pickup shuttle to the subway. The once an hour works well.

Beds were amazing, staff was great, shuttle to metro was very needed.

Stayed in December 2023

I didn’t like that breakfast wasn’t included and the ac in the room wasn’t working great

I did the location of the hotel and it was clean and comfortable . Staff and shuttle drivers were friendly

Stayed in December 2023

Good

Stayed in December 2023

I was profoundly bothered by the way the driver of the shuttle service just dropped me off at a different terminal because another guest on the shuttle forgot her phone at the hotel. Instead of taking me to my terminal first, the driver told me to get off, so he could go back to the hotel for the other guest. I found this unprofessional and problematic. Next time, I will push back and indicate that I need to be at my terminal first as I did my due diligence in getting on the shuttle at the correct time with all my luggage.

The location was nice as it was close to the airport; however, it is a little challenging to understand the bus services that go to and from the hotel. Next time, I would stay a tad bit closer to Roosevelt Avenue as that is the primary location for Jackson Heights.

Stayed in December 2023

The bartender was rude, not the older Man but the dark haired guy

Close to the airport and easy to get to

Stayed in December 2023

Close to airport

Stayed in December 2023

The hotel was good. The only problem I had was not enough washcloth and towel. The shower made noise when the water is on.

Stayed in November 2023

My sister didn't like the low toilets

I had no problems

Stayed in December 2023

Pillows in room and bed were uncomfortable. Felt like bed was collapsing in middle of mattress

Breakfast was good, but alittle pricey. Staff was very nice.

Stayed in December 2023