550 2nd Street , Santa Cruz, 95060, United States
#5 of 56 hotels in Santa Cruz
Guests' ChoiceBased on 568 hotel reviews
8.7Cleanliness
9.3
Comfort
9.2
Location
9.4
Facilities
9.0
Staff
9.0
Value for money
8.3
Free WiFi
9.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 30 June 2024
Elizabeth
United StatesBeautiful clean close to the beach Staff is great!
Stayed in June 2024
Reviewed: 29 June 2024
Yolanda
United StatesClean, breakfast and close to Santa Cruz Boardwalk.
Stayed in June 2024
Reviewed: 27 June 2024
Glenda
United StatesBreakfast very good and organized. Needs a new toaster. The decor was exceptional. Good designer.
Stayed in June 2024
Reviewed: 24 June 2024
Patsy
United StatesThe facility is beautiful. Room was great. Was greeted the moment we walked in by the front desk staff. The staff was friendly and helpful. Grounds were clean and nicely decorated.
Stayed in June 2024
Reviewed: 22 June 2024
Marrisa
United StatesOne night, our neighbors were up pretty late, drinking and cussing and we could hear the conversation. The walls are pretty thin.
The staff were incredible. We definitely appreciated the hospitality from Miki and the manager Herman. The breakfast was pretty good and the location was fantastic. We will definitely come back.
Stayed in June 2024
Reviewed: 17 June 2024
Diane
United StatesPerfect location. Clean. Very friendly staff. Great breakfast
Stayed in June 2024
Reviewed: 11 June 2024
Adam
United StatesNo hot tub.
Close proximity to all we had planned. Excellent staff who were always willing to go above and beyond for us! Nice continental breakfast. Clean clean clean!
Stayed in June 2024
Reviewed: 5 June 2024
Christina
United StatesLocation was great. Hotel is new and clean. Beds are comfortable.
Stayed in June 2024
Reviewed: 3 June 2024
Tabitha
United StatesUm maybe no hot tub they should add one but other then that is was all excellent
It was clean and staff was friendly
Stayed in June 2024
Reviewed: 30 May 2024
Jaime
United StatesParking fee a little pricey
Very nice. Staff was great. Rooms was nice and clean. Very quiet and peaceful. Breakfast was amazing.
Stayed in May 2024
Reviewed: 28 May 2024
Jhulsany
United StatesThe walls were paper thin. We can literally hear the neighbor snoring next door. In addition, being on the first floor was challenging since we can hear every footstep above us. The guests above us weren't stomping or running around. They were simply just walking. Finally, the view from our first floor was a brick wall. We left the curtains closed the whole time so we depended on the artificial light the entire time.
We liked how the hotel was walking distance from the main Santa Cruz Beach Boardwalk attraction. It was nice to have a gated garage for our vehicle. The staff was very polite. Finally, we liked the convenience of the free breakfast.
Stayed in May 2024
Reviewed: 25 May 2024
Jennifer
United StatesExceptionally clean !!! Very comfortable and spacious . One of my fav locations !! Walking distance from boardwalk /beach /stores and restaurants.
Stayed in April 2024
Reviewed: 23 May 2024
Mark
United StatesOverall just maybe a little more space for coffee and the toaster only toasted on one side, maybe get a new one. Also why are you charging your guests an extra $25 a day for parking, It should be free as we were your guests?
Breakfast was very good, but it was a little crowded in the area they have, especially around the coffee area. Also it would be nice to have sugar free syrup for the waffles as my husband and I are diabetic, but overall breakfast was great!
Stayed in May 2024
Reviewed: 22 May 2024
Bruce
United StatesNothing
Location, cleanliness
Stayed in May 2024
Reviewed: 17 May 2024
Joseph
United StatesN/A
The hotel was clean the rooms were large and comfortable. The breakfast was very good and the staff was very friendly
Stayed in May 2024
Reviewed: 9 May 2024
Brandie
United StatesThey charge $25 to park
It was lovely, clean, close to the beach
Stayed in May 2024
Reviewed: 6 May 2024
John
United StatesBreakfast probably could be longer than on the weekdays.
Location, professional staff, cleanliness, parking garage, breakfast. Everything was great for my family. Enjoyed amenities like the pool and breakfast.
Stayed in May 2024
Reviewed: 1 May 2024
Kristie
United StatesAll was good
Breakfast was great! People are always so nice here, always clean, smells good, comfortable stay, thank you!
Stayed in April 2024
Reviewed: 30 April 2024
Pittman
United StatesThe breakfast is only served for 3 hours during the week. It should be served longer.
The place was super close to the beach. The staff was friendly, and the room was very clean.
Stayed in April 2024
Reviewed: 30 April 2024
Matthias
GermanyFair pricing for an additional price after the next hotel cancelled.
Stayed in April 2024
Reviewed: 29 April 2024
Dennie
United StatesA few more options for breakfast would have been nice.
The room was large and nice.
Stayed in April 2024
Reviewed: 29 April 2024
Julie
United StatesN/a
Very clean ! Friendly staff! Walking distance to wharf and boardwalk!
Stayed in April 2024
Reviewed: 24 April 2024
Li
United Statesbreakfast could be better.
room is very clean,.better than expectation. it is close to the beach, very convenient.
Stayed in April 2024
Reviewed: 15 April 2024
Tumua
United StatesBreakfast time needs to change to a later time because it was too early for some of us coming there for vacation. There was a lot to see and things to do therefore some people like to sleep in a little before breakfast.
Everything was within walking distance therefore the hotel location was perfect. We didn't eat breakfast because it was served too early. We truly enjoyed walking to downtown, boardwalk and the pier from the hotel.
Stayed in April 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content