12822 Interstate 35 North, San Antonio, TX 78233, United States
#293 of 312 hotels in San Antonio
Guests' ChoiceBased on 1078 hotel reviews
5.0Cleanliness
5.5
Comfort
5.7
Location
6.8
Facilities
5.4
Staff
6.8
Value for money
5.8
Free WiFi
7.0
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End of dialog contentReviewed: 26 June 2024
Shawna
United StatesLittle dated. Breakfast was a mad house. But appreciate that they did offer breakfast
Decent please. Clean
Stayed in June 2024
Reviewed: 23 June 2024
Brooks
United StatesWe have to switch rooms three times. Due to the first room not being clean it still had old sheets on the floor, and the bed was unmade. Also the bathroom was used by someone else , and the room was unclean. Our second room the air didn’t work and was making a really bad noise The third room wasn’t clean but at least the bed was made.
I liked the staff.
Stayed in June 2024
Reviewed: 21 June 2024
Nikita
United StatesRooms had torn carpet and bathtub not clean. Bedding had holes and spots on it (blankets and sheets). The window covering was torn. The breakfast bar wasn’t attended and kept clean and orderly.
Close to family
Stayed in June 2024
Reviewed: 20 June 2024
Gonzales
United Statessmell of room
quiet
Stayed in June 2024
Reviewed: 20 June 2024
Janet
United StatesRooms are just old and smell musty
We had to keep getting our keys reprogramed. The TV wouldn’t work with remote and volume did not work.
Stayed in June 2024
Reviewed: 19 June 2024
Qwonnie
United StatesYelling outside in the middle of night by other guest
Room size
Stayed in March 2024
Reviewed: 28 May 2024
Maira
United StatesRoom floor was super dirty. Bed was comfortable but the frame was too small for the bed size. Sheets had a lot of stains. Breakfast was not that good.
Staffs was very friendly.
Stayed in May 2024
Reviewed: 23 May 2024
Lucy
United StatesSeems this hotel has.permanent tenants. It was not a good place for our grandsons who also stayed with our daughter there. The pool was also dirty
Stayed in May 2024
Reviewed: 23 April 2024
Enrique
United StatesThe bed was so so hard I could feel the ťhe springs
Location. Food was right around us.
Stayed in April 2024
Reviewed: 19 March 2024
Candy
United StatesI didn't like AT ALL that the only way to control the TV on and off was by a switch at the front door. The power and volume buttons on the remote didn't work. If you turned off the switch for light the TV goes off.
The location was good and the bed was very comfortable.
Stayed in March 2024
Reviewed: 12 March 2024
Donnerica
United StatesNot enough breakfast and heating and cooling system stopped working mid stay
Not enough breakfast when I arrived
Stayed in March 2024
Reviewed: 14 January 2024
Eron
United StatesThe heater was not working and it was cold
Breakfast was good
Stayed in January 2024
Reviewed: 9 January 2024
Moreno
United StatesDidn't have hot water in room. No phone in room so i had to go to lobby to tell them to fix the water heater.
Stayed in January 2024
Reviewed: 8 January 2024
Sherman
United StatesNo hot water
Stayed in January 2024
Reviewed: 6 January 2024
Vonkriegenbergh
United StatesCockroaches, flies, moldy bathroom, stained bed linen and the breakfast was poor.
Easy access from highway
Stayed in January 2024
Reviewed: 30 December 2023
Toro
United Statesthere was a stale odour in the room
Bed was OK however top sheet was stained. I was able to connect to Netflix, Bonus.
Stayed in December 2023
Reviewed: 30 November 2023
Orozco
United StatesIt smelled and there were way too many flies.
The location was great.
Stayed in November 2023
Reviewed: 27 November 2023
Touvoisia
United StatesThe housekeeping staff didn't clean worth a dam then the floor was so dirty i had to take a towel to wipe it just to walk without socks. Breakfast only contains waffle and toast no eggs or anything .
The location
Stayed in November 2023
Reviewed: 20 November 2023
Jose
United StatesToo many small cockroaches inside the room. They need to hire an exterminator of pests.
The location was good, but the booking does not take you to the right location.
Stayed in November 2023
Reviewed: 18 November 2023
Lilach
United StatesThe room was filthy the bathroom the bath was peeling it was dirty, ants was crawling on me at night and cockroach . And one of my kids got bitten look like bedbugs.
In the room, there was three beds, two queen, and one king . Big room
Stayed in October 2023
Reviewed: 9 November 2023
Liza
United StatesThey have it advertised on there page that they have a family room with a king bed, 2 queen beds a d a sofa bed, so I took and made a reservation based on those available beds.when I got into the room the sofa bed was not in there, they said the took it out even though it was posted on there room description.
Stayed in October 2023
Reviewed: 30 October 2023
Annabelle
United StatesBreakfast facilities were messy & limited options, not what was listed on website. The area was right in the middle of all the freeway construction going on so a little difficult to get to the hotel. The room was ok, the beds were clean, the shower was janky & there were little bugs walking around on the floor
Stayed in October 2023
Reviewed: 24 October 2023
Corps
United StatesNo hot water. The ironing board was broken. Not a large breakfast selection. No military discount.
The cleanliness of the room
Stayed in October 2023
Reviewed: 15 October 2023
Payton
United StatesThat the gentleman were rude. On 2 separate occasions my family went to breakfast. Ist my daughter's they were stared down and then asked what room they were in. Without my husband not even being aware that happened. He went to breakfast a couple days later and in a dining area full of guest the front desk gentleman came and asked him his room and did he belong there. We had been there 5 days. They watched us everyday. When asked why was he the only one confronted in the room full of guest he stated they get homeless people. We do not appear homeless but we're the only black people in there. There were even guest offended.
Staff Jackie was very helpful and friendly. After hearing me complain about staying for a week and housekeeping never came or gave towels when I asked. She helped me out with towels and linen.
Stayed in October 2023
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