1387 North Military Highway, Norfolk, VA 23502, United States
#15 of 40 hotels in Norfolk
Guests' ChoiceBased on 1738 hotel reviews
7.5Cleanliness
7.9
Comfort
7.8
Location
8.3
Facilities
7.7
Staff
8.4
Value for money
7.7
Free WiFi
7.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 4 May 2024
Nicole
United StatesPool was cold
Good location, beds were comfortable, breakfast was good, staff was friendly
Stayed in April 2024
Reviewed: 3 May 2024
Mia
United StatesMy heat wasn’t working twice and maintenance had to come fix. Also 1 of the metal pieces to the shower bar was broken
It was clean and in a great location
Stayed in April 2024
Reviewed: 1 May 2024
Luther
United StatesLobby was very small, we were with a group of 10 and had to meet in front of the building to get together.
Breakfast was good, but needed a little more options. Overall good for a free breakfast. Rooms were very clean and the cleaning staff were attentive to our needs.
Stayed in April 2024
Reviewed: 27 April 2024
Regina
United StatesI really don't have any complaints
I really don't have anything negative to say
Stayed in April 2024
Reviewed: 26 April 2024
Randall
United StatesNo complaints...
The room was very clean n neat..love the lil Dove soap Bars💕
Stayed in April 2024
Reviewed: 23 April 2024
Regina
United StatesThe staff was very helpful and the room was very clean
Stayed in April 2024
Reviewed: 22 April 2024
Nicole
United StatesI wish the pool was heated.
The location was great and the breakfast selection was pretty good.
Stayed in April 2024
Reviewed: 18 April 2024
Arthur
United StatesBreakfast was just ok.
Room was very clean.
Stayed in April 2024
Reviewed: 18 April 2024
Lilly
United StatesStreet noise, coffee was not the best and need new toaster
Good location (but you could hear a lot of street noise). Staff were friendly.
Stayed in April 2024
Reviewed: 12 April 2024
Joyce
United StatesThe slamming of the room doors, very loud.
Breakfast was great! Loved the cheese omelette. The staff was very friendly.
Stayed in April 2024
Reviewed: 11 April 2024
Tull
United StatesThere was nothing I didn't like about my stay.
I like that my room was ready when I arrived at the hotel. It was a fast check in.
Stayed in April 2024
Reviewed: 11 April 2024
Wendy
United StatesFitness room was lacking, in room temperature control not reliable
Central location
Stayed in April 2024
Reviewed: 5 April 2024
Heather
United StatesThere was a good variety of food to pick from for breakfast. The staff was very helpful and friendly. The room was clean.
Stayed in April 2024
Reviewed: 3 April 2024
Leah
United StatesSmelled like weed everywhere we went
Stayed in March 2024
Reviewed: 30 March 2024
Franklin
United StatesBreakfast Was adequate
Stayed in March 2024
Reviewed: 19 March 2024
Mary
United StatesPool was too cold to swim. Didn’t know that hotel was dog friendly. Heard dog barking several times in the evening. Walls really thin so you can hear people in room next to you.
Clean, convenient location to shopping & food. Staff was courteous, friendly & helpful.
Stayed in March 2024
Reviewed: 19 March 2024
Purnell
United StatesMy room is next to the elevator and the laundromat
The location, the people in the room
Stayed in March 2024
Reviewed: 18 March 2024
Barlow-jones
United StatesThe cleanliness of the room was disappointing. There was food, jewelry and hair pins on the carpet throughout the room. The desk chair was soiled. There was hair in one of the beds, a piece of tape on the sheet in the other bed and areas less visited (wall plugs, microwave and refrigerator cabinets, drawers) had not been dusted or wiped down for some time. The indoor vending machines were blocked by a large, rolling trash bin in the evenings, and unfortunately, the hotel elevator often reeked of marijuana.
The front desk staff was friendly, polite and very helpful. Check-in and check-out we're exceptional. The bathroom was clean and functional.
Stayed in March 2024
Reviewed: 17 March 2024
Dawn
United StatesLoud guests, standoffish staff, poor breakfast
Location, clean
Stayed in February 2024
Reviewed: 16 March 2024
K’breona
United StatesThe staff could work on their rudeness
Very comfortable bed
Stayed in March 2024
Reviewed: 10 March 2024
Tammy`
United StatesHad to change rooms due to the AC malfunction but staff very helpful with transition. Strong marijuana smell in hallways & elevator but not in room.
Clean, helpful staff
Stayed in March 2024
Reviewed: 4 March 2024
Briuna
United StatesSomebody else had a key to our room
Stayed in March 2024
Reviewed: 1 March 2024
Arsenault
United StatesBetter breakfast and coffee
Breakfast is not that good, sausages where over cook really hard and the omelet was hard as well. I like the location it is clean and the staff is good
Stayed in February 2024
Reviewed: 24 February 2024
John
United StatesN/A
Room was clean and comfortable. The staff was professional and friendly.
Stayed in February 2024
Orlando, USA
Cambados, Spain
Kolimbia, Greece
Manzanillo, Mexico
Fermignano, Italy
Gulf Shores, USA
Westbrook, South Africa
Roquebrune-sur-Argens, France
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content