9891 Gulf Shore Drive, Naples, FL 34108, United States
#32 of 50 hotels in Naples
Guests' ChoiceBased on 65 hotel reviews
8.1Cleanliness
8.6
Comfort
8.9
Location
9.4
Facilities
8.0
Staff
8.8
Value for money
7.4
Free WiFi
7.5
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Showing 1 – 25
Reviewed: 14 August 2024
Wayne
United StatesThe only issue we had was the elevator when we arrived. There was a problem with having only one working elevator and it was taking very long to get between floors. Our concerns were handled immediately and in a very professional and friendly manner.
Breakfast was wonderful! The staff was very friendly, view was great from outside, and food was very good.
Stayed in August 2024
Reviewed: 5 May 2024
Oliphant
United StatesThere was a large wedding that happened to be occurring at the same time we were there. It seemed that it taxed the staff a bit to handle such a large party and also other guests. It wasn't obvious in the way that the staff conducted themselves overall, but you could feel a bit of the wedding pressure.
The breakfast was good fresh, and being able to eat facing the ocean was an awesome experience. I enjoyed my interactions with the vast majority of the staff. From the concierge to the bell men to the valet and front desk service, everyone was polite and attentive. The beach front dining experience was also amazing, and the work done to accommodate us was on short notice was greatly appreciated. It made for a very memorable anniversary experience.
Stayed in April 2024
Reviewed: 23 February 2024
Lynn
United StatesThat the gym was closed.
Food, room, and beach access was wonderful
Stayed in February 2024
Reviewed: 26 December 2023
Toni
United KingdomDespite the hefty cost of the accommodation, I was surprised that breakfast was not included in the package and neither were the bottle of water in the room. Compared to other world-class hotels, I reckon this should be complementary. Additionally, I found the breakfast menu to be average, with limited options and notably high prices for simple items such as a decent pan au chocolate. I felt there was room for an exceptional continental buffet. Furthermore, the price of wine was unexpectedly high for what was offered, and while the food was decent, the ceviche was overly sour for my taste. I also feel that the high cost of certain food and drink items was not reflective of the quality.
Firstly, I must commend the exceptional beach view room that instantly transported me to a state of relaxation and allowed me to connect with the mesmerizing beauty of the Mexican Gulf. The friendly, professional, and well-trained Front of House team also contributed positively to my stay, providing a warm and welcoming atmosphere. On a positive note, the yoga sessions on the green in front of the beach were delightful and added value to my stay. The breathtaking sunset view was a highlight, although I found it necessary to secure a booking for the best seat in advance.
Stayed in November 2023
Reviewed: 24 August 2023
Raul
Dominican RepublicThe view from the rooms, the beach.
Stayed in August 2023
Reviewed: 14 August 2023
Gerard
United StatesThe reconstruction process following Hurricane Ian has limited the facilities available at the resort. For example only 1 elevator was operational, This should get better as the reconstruction gets completed. Also, the tub in our bathroom was difficult to get in and out of. The suite we had was beautiful, it could have used an extra bathroom.
Excellent Service. We are always treated very nicely and our needs are always taken care of. The staff is amazing. Diane, the concierge was great. Cornell and Michael at the valet services were fantastic. That is why we always return to La Playa when we visit Naples.
Stayed in August 2023
Reviewed: 6 August 2023
Brenda
United StatesNot having the option for self parking and having to pay per day. That should have been included in the price of the stay.
The beach and having chairs and umbrella was a great bonus. The staff was very friendly, helpful and kind. Especially, Vinny at the beach bar.
Stayed in August 2023
Reviewed: 5 August 2023
Jessica
United StatesThe staff was extremely accommodating, friendly and ensured they went out of their way to make my experience perfect. The facility was very clean, the maid service did a great job and the beach umbrellas were a great touch!
Stayed in August 2023
Reviewed: 3 August 2023
Tania
United StatesFood and drinks are over priced
Great location
Stayed in July 2023
Reviewed: 3 August 2023
Barbara
United StatesFood way too expensive
Breakfast too expensive , for. Hotel of this cost/level, should have offered complimentary coffee in the am. Great boutique shop Great valet
Stayed in July 2023
Reviewed: 17 July 2023
Evelyn
United Statesthe construction
the location
Stayed in July 2023
Reviewed: 13 July 2023
Robert
United StatesOnly one elevator was operational and extremely hot inside of it. No fitness facility available n
Been going to LaPlay for nearly 20 years. Disappointed the factory was not fully operational though. Only one pool was open and it was very dirty almost as if it had not been vacuumed for a week or so. Fire pits were not operational.
Stayed in July 2023
Reviewed: 12 July 2023
Margaret
United StatesThe food was not great. I had tacos on the beach which were pretty good, but the in room dining was very bad.
Beachfront location with balcony rooms made for lovely mornings and evening sunsets.
Stayed in July 2023
Reviewed: 4 July 2023
Adiane
United StatesAs per the hotel description in booking.com a breakfast was available at 32 dollars per person ,however once there it wasn’t like that,the breakfast was a la carte,very expensive and no many options. I had to call twice to the front desk to request a fitting shit for the sleeper sofa since we didn’t have one.
Location,cleanliness,very nice and supportive staff.
Stayed in July 2023
Reviewed: 12 September 2022
Denise
BrazilThe quantity of lights are not enough.
The balcony is amazing.
Stayed in August 2022
Reviewed: 14 August 2022
Kevin
United StatesAll was great, nice pleasant staff, always courteous. Great location, nice clean well maintained property.
Stayed in July 2022
Reviewed: 5 August 2022
Edward
United Statesonly one dining option. wish they had another restaurant.
great location. great size. right on the beach.
Stayed in August 2022
Reviewed: 7 July 2022
Robert
United Statesshuttle to downtown
Beautiful property Very good staff clean
Stayed in June 2022
Reviewed: 12 June 2022
Blendi
United Statesprice , fees
beach ,pool
Stayed in June 2022
Reviewed: 22 April 2022
Marianne
United StatesBathroom was dated-toilet wedged between vanity and shower, small tub, shower fixtures head only with no hand held. For the cost, the bathroom should have been much nicer.
Beautiful location facing the Gulf. Bed comfortable; all amenities present.
Stayed in April 2022
Reviewed: 21 October 2021
Julie
United StatesLots to do, friendly staff, really good food. it’s a well kept and well managed property, very clean.
Stayed in October 2021
Reviewed: 29 July 2024
Matthew
United StatesNothing
Hotel style Beach quality Staff positive assistance
Stayed in July 2024
Reviewed: 26 July 2024
Armando
United StatesThe Hotel is overbooked. The bathtub was flooded with water and the doors did not close properly. The toilet was moving all the time. The cleaning of the room was terrible. The restaurant food is extremely expensive.
The location.
Stayed in July 2024
Reviewed: 15 April 2024
Orlando
United StatesExcellent service and beach very close
Stayed in April 2024
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