The room size as it was average nothing extraordinary

The location was great as it is within walking distance to the museums, cafes and restaurants

Stayed in September 2024

There was a convention at the hotel. The elevators were very busy. There were no other options (stairs) instead of waiting in the lobby for the elevators to be free.

Finding the hotel was very easy. It was very convenient to other sites that we wanted to visit. The bed was comfortable and breakfast was a nice touch.

Stayed in August 2024

parking rates excessive

1177

Stayed in September 2024

More payment options to suit a larger public

Very good location

Stayed in August 2024

(1) Upon booking, we asked for a crib for our room. We got an email confirming that they can provide us a pack n play. But upon check in, we were informed that they had already given out all of their pack n plays. (2) The phone tree is annoying AF. I just want to speak to a representative!! (3) The bathroom door is frosted glass so it’s impossible to have the bathroom light on without flooding the room with light. (4) The shower water pressure was terrible (but not surprising given how big the hotel is). (5) The app they encourage you to download and use was worthless. I couldn’t connect my account and the reservation for some reason.

Upon booking, we asked for a room on the upper levels and away from the elevator since we were traveling with our 7 month old baby. The hotel was able to accommodate and it was pleasantly quiet. I loved the elevator system. You put in the floor you want to go to, and the system tells you which elevator to wait for.

Stayed in August 2024

Our kids were visiting Washington DC for the first time and we booked for five nights; I wrote in advance asking for a decent view within the range we paid for. We arrived early for check in and we got a terribly located room with the view to a dirty back alley, some walls and ledges with dropped trash. The kids were devastated. When I asked for change I was told there is a monument view (we didn’t pay for it), street view (we chose that) and no view (??). There was no such option (no view) on the Marriott website when I booked. I was just expecting a street view. The staff made an effort to help us and we got our room changed for the next 4 nights. The room service menu was limited and we somehow ended up with an old QR code in our room, so every time I tried to order something the staff were surprised because what I was ordering and what they had didn’t match. Terrible hassle having to speak to a bot every time you want to order food through room service. If you don’t get transferred to a real person on the first try (most of the time you try), you have to call back and go through the bot. At times it took 20-30 minutes to put in an order, taken by a real person. Once you got through to a person - they were very nice and helpful. Concierge team were fabulous.

The location is fantastic.

Stayed in July 2024

The noise of the shower and people

Location

Stayed in July 2024

Toothbrush and toothpaste are not available No safe box in the room No slippers in the room

Location Cleanses

Stayed in July 2024

Great location. Comfortable stay. Prices comparable for location. Nice room.

Stayed in May 2024

Wifi not free

They location was nice close to all the tourist attractions and shopping The staff was excellent

Stayed in June 2024

Check in was very difficult. We waited for over 5 hours to check in and we were sorting out a payment situation with our institution. It would have been better if we were allowed to check in while sorting out the payment.

Stayed in June 2024

Requested a king size bed and was given 2 beds.

Clean,

Stayed in June 2024

When I checked in the staff at the counter was standoffish and made the mistake of connecting the wrong Marriott Bonvoy number. I later complained and got this rectified.

The room was spacious and very comfortable. Good location.

Stayed in May 2024

Prices at the hotel gift shop were silly. 14 for a chocolate candy bar, 5.50 for a bag of chips. It's absurd. The price for parking and taxes was quite high as well. Also, for the silly resort fee, you don't even get elevated wifi. What am I getting for that fee?

The location was great and rooms were clean.

Stayed in April 2024

couldnt get conference pricing so had to book through booking.com so expensive. nice hotel. breakfast could have been better room and facilities for a big hotel.

bed good all clean staff helpful

Stayed in April 2024

serve.

Lack of menues.

Stayed in April 2024

You pay for EVERYTHING. Parking our car for 3 days was over $200 and is NOT included in hotel fee. There is a $32 destination fee for each night. They offer to compensate that by using it towards room service or tickets to other attractions. Our trip was booked up in terms of tours so we had no use for the extra attractions. $5 charge for room service. No free breakfast. It started at $27 per person. Also, TV doesn’t have very many channels unless you are a sports fan. No premium channels at all. After a day packed with sightseeing, would have been nice to have more viewing options to relax to at night. Only other negative was the bath robe and towels were hard and stiff. Not a pleasure to wear or use. Beds and sheets however were very comfy.

You are paying for location here. Hotel is positioned close to Smithsonian and White House. Staff was very nice and helpful. Rooms are smaller than they appear online but are comfortable and clean.

Stayed in April 2024

I am a Bonvoy member, but since I used BOOKING, the WiFi was not free.

Location, comfort

Stayed in March 2024

Don’t like the extra charge that they then called credit to use on site

Stayed in March 2024

Towels a little scratchy No safe in the room Restaurant seemed to be short staffed

Location, cleanliness

Stayed in April 2024

Price was a bit high

Staff were excellent

Stayed in March 2024

I would have booked breakfast too with the package...

Excellent service, good location

Stayed in November 2023

No real cafe

Location

Stayed in January 2024

The hotel's central location made it convenient for exploring the city.

Stayed in November 2023