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Reviews of Jackson Motel 2 stars

831 North West Broad Street, Murfreesboro, TN 37129, United States

#31 of 35 hotels in Murfreesboro

Guests' Choice

Review score

Based on 48 hotel reviews

6.1

Score breakdown

  • Cleanliness

    6.5

  • Comfort

    6.9

  • Location

    7.1

  • Facilities

    6.5

  • Staff

    7.2

  • Value for money

    7.3

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Showing 1 – 25

  • Reviewed: 25 June 2024

    5.0
    Our family visitors even suggested us to stay in the motel they stayed in. It was our first time and will be our last ti
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    We had family visitors from a different Motel showed up for just 5 minutes followed by a staff member from the checked in office whom had complained about our visitors being there. I thought that was rude. We weren’t loud and we weren’t sneaking that many people to stay in a room with us. Unlike the staff member, we have morals,good manners and great hospitality.

    I like the room we stayed in. It had a kitchen in it as well. Even though we didn’t use the oven, it was still nice to have a big fridge there.

    Stayed in May 2024

  • Reviewed: 16 May 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    When we got into the room the room smelled really bad. It looked clean I don't know where the smell was coming from so I just put an air freshener in the room! After getting out of the shower and using a towel I noticed the other towels looked as though they had been used and folded back up. I then went to go lay down to sleep and I put my head on the pillow to find there was dried up blood stains on the pillow cover! I don't know if it was stained or just dried! That worried me about the cleaning of the room! We checked all the other pillows and blankets I didn't find anything else so we just put that pillow to the side!... I don't know that area or anything about the hotel this was my first time in Tennessee. I went to Walmart and bought my own towels and pillows. I stayed there the night and left Sunday morning. I made the man at the desk aware when I was checking out. I'm not too sure the people who are cleaning the rooms after check out are actually cleaning the towels or blankets! I believe they just make the bed and fold up the towel if they don't look dirty! That is a big concern. The location is great, a lot of places are close by.. I didn't feel in danger. But it wasn't super comfortable either.

    I like the convenience of booking the hotel the process was easy. Not to mention I had arrived earlier than expected. I called the hotel when I got into Tennessee to see if I could change my reservation time. The man on the phone had told me it would be 40$ more to check in early. I had no other choice so I agreed. When we arrived at the hotel the man at the desk said the owners waved the fee. So that was wonderful after driving 8 hrs to get there I was tired!

    Stayed in May 2024

  • Reviewed: 12 May 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    The smell in the room was a little stinky. We paid for 2 nights but our card key didn't work when we came back from our adventure I called them I had to go to the office and have them reactivate the key but other then that it was good.

    It didn't list the breakfast on the website so we didn't even know there was breakfast provided. It was close to checkers and it's open late.

    Stayed in May 2024

  • Reviewed: 11 April 2024

    6.0
    Basic Old-School Motel
    • Leisure trip
    • Solo traveller
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 3 nights

    Not sure how this place has such a high rating. It's a very basic old-school motel. Bed was okay comfort-wise. Room smelled like old cigarette smoke - and all my clothes that were outside my suitcase did, too. Initially couldn't find heater, called front desk to learn the AC had a heat mode. Almost couldn't reach the unit to operate it. Front desk lady offered to come help but never showed up. Heater / AC combo unit located near ceiling meant heat was ineffective while in bed - in other words, room was cold during a notorious Middle Tennessee cold spell. Bathroom is tiny - practically had to step into the bathtub to close the bathroom door. View from room is the parking lot. Fridge / freezer combo and microwave is convenient to have. Could only access one channel on TV - the channel it was on. Room itself has been somewhat modernized in some areas but still shows its original wear and tear with exposed fuse box, patched holes that need to be painted, flooring that needs repair in places. Deadbolt on door but no other security feature like a chain or door stop. This is a very basic "get what you pay for" location - if you're okay with that and the very cheap price, it's an okay place to spend the night or two when you're feeling adventurous.

    Stayed in April 2024

  • Reviewed: 8 September 2024

    2.0
    Terrible
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    The thing I like about it was leaving

    The staff was rude they jipped me out of my money that they said that they was going to refund they never did The room was nasty The toilet was stopped up The television did not work they had to move me to another room and it was just as bad

    Stayed in June 2024

  • Reviewed: 7 September 2024

    8.0
    Very good
    • Solo traveller
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Bed was good

    Stayed in July 2024

  • Reviewed: 9 August 2024

    10
    Exceptional
    • Business trip
    • Couple
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    N/A

    Everything and staff was awesome

    Stayed in August 2024

  • Reviewed: 23 July 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    No thicker blanket.. I did not like that bed cover it wasn’t warm at all

    Clean

    Stayed in July 2024

  • Reviewed: 19 July 2024

    3.0
    Poor
    • Leisure trip
    • Couple
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Toilet leaks, water faucet in bathroom loose, inside door lock doesn't lock. Pricey for what it is. Will not stay here again. Alot of sketchy people outside.

    Not much other than the beds are fairly comfortable.

    Stayed in July 2024

  • Reviewed: 4 July 2024

    3.0
    Sketchy
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    No shower curtain or tub plug for a bath or shower. Had to use washcloth for stopper. Only had 1 towel, so I had to get more because there were 2 of us. If you didn't wear shoes, your feet got black on the bottom. Had to go get some towels 2nd night because they didn't clean the room. Only toiletries provided were 2 bars of face soap, even though the listing stayed there would be some.

    Location easy to get to

    Stayed in June 2024

  • Reviewed: 28 June 2024

    10
    Huge room
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    N/A

    The room is very big . The lady working the desk is so nice and understanding.

    Stayed in June 2024

  • Reviewed: 24 June 2024

    1.0
    You get what you pay for. Don’t pay much, don’t get much.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 6 nights
    • Submitted via mobile

    The room had not been clean. The sheets were clean but that was the only thing. There was some sort of stick substance all over the floor and desk. The bathroom had someone else’s charger in it and the light switch cover plate was broken. The towels and shower curtain had blood on them. The bedside light fixture had a strange white substance on them.

    Good location

    Stayed in June 2024

  • Reviewed: 18 June 2024

    1.0
    Terrible!
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    It was FILTHY! Dirty linens, bugs, etc. Trash in the bathtub. We were given the wrong room 3 separate times and walked in on different guests. SO EMBARRASSING.

    Nothing

    Stayed in June 2024

  • Reviewed: 5 June 2024

    1.0
    Horrible thought about switching, reviews online were wrong and misleading
    • Leisure trip
    • Group
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Disgusting rooms not clean anything sketchy area

    Stayed in June 2024

  • Reviewed: 27 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Everything

    Stayed in May 2024

  • Reviewed: 6 May 2024

    1.0
    terrible staff
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night

    They had two people out front checking cars coming into the parking lot and reporting to her before issuing a room

    Front desk person denied me access even after I showed her my dogs ADA card. Had to call booking.com who sent her a from to sign to credit me the stay. Then booking.com had me go back and tell her to send the credit form back to them whole process took about a half of an hour.

    Stayed in May 2024

  • Reviewed: 5 May 2024

    1.0
    Very poor
    • Leisure trip
    • Solo traveller
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    I wish I could put a negative star on here. However, this place is not the place to be. Do not go. They tried to double rent my room. After I was in there, somebody used the key to coming in. In addition to that they also, it's not what it appears to be online. And they do have microwave and refrigerator however, and they do not have separate places for you to sit and eat the room.Smell like mildew or mode.I ended up leaving early.I had rented the room for 2 days.However I didn't even say the night after g entered the room

    Stayed in May 2024

  • Reviewed: 5 May 2024

    1.0
    Horrific
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    Everything the staff was extremely rude and lost a $1000 pair of Versace prescription glasses that belonged to my fiance and wouldn't even look in the room to see if they were left behind. I was the name on the room and was never even notified of the change or disruption in regards to this manor I'm livid and will never recommend anyone to stay here period.

    Honestly nothing at all. They kicked my spouse out for a medical emergency and on top of that booked our room to another guest. They room was in my name and I was never notified at all about this and they even refused to reimburse me for the night I paid for that they double booked.

    Stayed in May 2024

  • Reviewed: 21 April 2024

    2.0
    Very poor
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    No soap

    Stayed in April 2024

  • Reviewed: 15 April 2024

    1.0
    It was awful
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Everything

    Awful location

    Stayed in April 2024

  • Reviewed: 8 April 2024

    8.0
    See above
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Entirely satisfied

    Clean and friendly staff in particular helping me learn how to operate the ac/heat system etc excellent price and good location with all the basics needed for a good night’s rest!

    Stayed in April 2024

  • Reviewed: 5 April 2024

    1.0
    WORST EVER!!
    • Leisure trip
    • Couple
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    No hot water for showers. Filthy floors see picture. Air conditioner in a hole in the wall near ceiling. Have to stand on sink counter to adjust. See picture. Large unsafe Crack in vanity mirror. See picture. Tub tap pipe attached to faucet sticking out of wall. See pictures. Note I did not attach the outdoor palm tree picture. I don't know how it got into my pictures. Tried to remove.

    NOTHING

    Stayed in March 2024

  • Reviewed: 4 April 2024

    1.0
    Don’t come here unless you use narcotics
    • Business trip
    • Solo traveller
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    The area is not safe at all, the room smelled like smoke and was nasty.

    Stayed in April 2024

  • Reviewed: 20 March 2024

    10
    Exceptional
    • Business trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Bathroom needed finishing work on the walls but was functional and clean.

    Room was spacious and clean. Most items looked new.

    Stayed in March 2024

Showing 1 – 25

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