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Reviews of Jackson Hotel & Convention Center 3 stars

1963 Highway 45 Bypass, Jackson, TN 38305, United States

#25 of 30 hotels in Jackson

Guests' Choice

Review score

Based on 305 hotel reviews

4.9

Score breakdown

  • Cleanliness

    5.3

  • Comfort

    5.5

  • Location

    6.7

  • Facilities

    5.2

  • Staff

    6.9

  • Value for money

    5.7

  • Free WiFi

    4.4

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Showing 1 – 25

  • Reviewed: 2 September 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Remodel

    Stayed in September 2024

  • Reviewed: 15 August 2024

    5.0
    It was ok for the price I paid could be cleaner but I felt safe.
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The bed sunk in and the bedding looked old. Clean but old style.

    Stayed in June 2024

  • Reviewed: 27 June 2024

    4.0
    Too high priced for value
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The place was not very clean. Cost was too high for value, of my room anyway!

    Room was big. The lady at the desk was nice and helpful. Location easy to get to.

    Stayed in May 2024

  • Reviewed: 21 April 2024

    6.0
    It was clean and staff was friendly.
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Needed some repairs

    Friendly staff

    Stayed in April 2024

  • Reviewed: 26 March 2024

    5.0
    This hotel is nessassry
    • Leisure trip
    • Group
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Courteous, understanding staffing

    Stayed in March 2024

  • Reviewed: 24 October 2023

    4.0
    Disappointing
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Shower and sink were not clean

    Staff was nice. They fixed the toilet that was making a lot of noise. Great location; by the bypass and interstate plus restaurants.

    Stayed in October 2023

  • Reviewed: 15 October 2023

    4.0
    WOW 😮😳
    • Business trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    The customer service was awful. The front desk clerk was smoking a blunt when I checked in. She proceeded to say that my stay was double the amount that was shown on booking. She used a lot of profanity. Also was telling people business in front of me. The housekeeping staff wasn't friendly either and she barely spoke English.

    Nice location. Wish there was better customer service.

    Stayed in September 2023

  • Reviewed: 26 June 2023

    4.0
    Disappointing
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Rooms not cleaned. The hotel was just ran down and Wi-Fi didn’t even work. Couldn’t watch tv and I’m pretty sure it was used as some kind of half way house

    Stayed in June 2023

  • Reviewed: 22 June 2023

    5.0
    April was amazing
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The staff member April was amazing! She truly cares about people she is the only reason I would stay here again. Every issue we had she was on it. She was so kind to my kids and us. She went above and beyond for us. Wonderful lady!

    Stayed in June 2023

  • Reviewed: 3 May 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    breakfast offerings could have been better. always waffles, cereal

    fruit usually when they have it.

    Stayed in April 2023

  • Reviewed: 27 March 2023

    5.0
    Passable
    • Solo traveller
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Pool not clean so can't look at it or use it for the 3rd year!

    Staff and view

    Stayed in March 2023

  • Reviewed: 5 December 2022

    5.0
    Passable
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Loud guest

    It’s by all the food locations

    Stayed in December 2022

  • Reviewed: 4 October 2022

    5.0
    too high to be so raggedy & ratchet
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    I disliked a lot! everything! It had roaches.

    I only liked that there was a washer & a dryer

    Stayed in September 2022

  • Reviewed: 3 October 2022

    4.0
    You Get What You Pay For
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Shower didn't have hot water, door key scanner was faulty, design of the shower was terrible, bed was uncomfortable, pillows were flat. Construction was going on down the hall after my check in took 40 minutes to complete even though I completed and paid for the booking months ago. The parking lot was well lit, but there was trash, potholes and cracks in the pavement. Random people sitting out on the curb. Small elevator didn't have numbers on the buttons.

    Room was refurbished, so it was nicer compared to the rest of the hotel.

    Stayed in October 2022

  • Reviewed: 27 September 2022

    4.0
    The location was good which was important.
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    1. At check in, there was not a full set of towels went to front desk and requested the missing towel; told the towels were in the locked laundry room and they didn’t have the key. Have towel available at the desk. 2. Strong urine smell and dry urine on and around the toilet; explained at front desk and they made a note for housekeeping to mop and clean the room. Urine smell was not as strong after cleaning but still there. I purchased supplies and cleaned the bathroom. The urine smell was not in the bathroom but was still in the sleeping area. Checked the mattress and it was covered with urine stains. Clean and disinfect the mattress, sofa, and chair. 3. Mold in bathroom, on shower curtains, and on ceiling in sleeping & living area. Treat the mold. 4. Trash and cigarette butts on the balcony and was still there after the cleaning. Clean balcony. 5. Roaches crawling on the wall in the hallway and breakfast area. There were roach baits in the room, did not see roaches in the room. Treat the entire hotel for insects.

    The floor in the room was nice, no carpet. The location was good. No coffee in the room, went to breakfast to get coffee. There were apples, toast, cereal, milk, juice, and waffles in the breakfast area, also.

    Stayed in September 2022

  • Reviewed: 26 September 2022

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    People hanging outside the place each time I go so it doesn't feel safe. Took several minutes before desk clerk came to check me in. Breakfast was ok but at least they offered. Pool was closed & hadn't been maintained. Lighting is dark inside & outside. Bugs!!!

    Beds were comfortable & it was convenient to interstate.

    Stayed in August 2022

  • Reviewed: 25 September 2022

    4.0
    Disappointing
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Everything,no breakfast,wifi on and off, very dirty, roaches as well.

    Nothing but location

    Stayed in August 2022

  • Reviewed: 2 September 2022

    4.0
    needed a stop to just sleep on a road trip place was quiet, but had I seen it in the daylight we would not have stopped
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    very run down and unkept, a lot of shady characters loitering, trash furniture outside

    it was quiet, inexpensive

    Stayed in August 2022

  • Reviewed: 31 August 2022

    4.0
    You get what you pay for
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The facility was not well maintained. There was mold and peeling paint on the ceilings. All the faucets were more than a little loose. Several cracks in the walls. All of this is par for such an exceptional rate, but the cockroaches that filled the room, when the lights went out was unacceptable.

    The staff were very friendly and helpful. They were more than willing to help and answer questions.

    Stayed in August 2022

  • Reviewed: 29 August 2022

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    No shampoo and wasn't that clean.

    The bed was comfortable and staff was friendly.

    Stayed in August 2022

  • Reviewed: 2 August 2022

    4.0
    Decent but noisy
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Noisy, few roaches

    Comfortable bed.

    Stayed in August 2022

  • Reviewed: 31 July 2022

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    The outside and the hallway was dirty

    The bed was very comfortable

    Stayed in July 2022

  • Reviewed: 18 July 2022

    5.0
    won’t stay there again
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    poor breakfast, very old building, old fixtures

    good price, good location

    Stayed in July 2022

  • Reviewed: 27 May 2022

    5.0
    Passable
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The room was covered in a kind of misr. Everything was damp

    Great location and I loved the private balcony

    Stayed in May 2022

Showing 1 – 25

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