1963 Highway 45 Bypass, Jackson, TN 38305, United States of America
#24 of 30 hotels in Jackson
Guests' ChoiceBased on 324 hotel reviews
5.0Cleanliness
5.4
Comfort
5.6
Location
6.8
Facilities
5.3
Staff
7.0
Value for money
5.7
Free Wifi
4.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: September 2, 2024
Thomas
United States of AmericaNothing
Remodel
Stayed in September 2024
Reviewed: August 15, 2024
Marques
United States of AmericaThe bed sunk in and the bedding looked old. Clean but old style.
Stayed in June 2024
Reviewed: June 27, 2024
Crystal0927
United States of AmericaThe place was not very clean. Cost was too high for value, of my room anyway!
Room was big. The lady at the desk was nice and helpful. Location easy to get to.
Stayed in May 2024
Reviewed: April 21, 2024
Amy
United States of AmericaNeeded some repairs
Friendly staff
Stayed in April 2024
Reviewed: March 26, 2024
James
United States of AmericaCourteous, understanding staffing
Stayed in March 2024
Reviewed: October 24, 2023
Cassandra
United States of AmericaShower and sink were not clean
Staff was nice. They fixed the toilet that was making a lot of noise. Great location; by the bypass and interstate plus restaurants.
Stayed in October 2023
Reviewed: October 15, 2023
Burdine
United States of AmericaThe customer service was awful. The front desk clerk was smoking a blunt when I checked in. She proceeded to say that my stay was double the amount that was shown on booking. She used a lot of profanity. Also was telling people business in front of me. The housekeeping staff wasn't friendly either and she barely spoke English.
Nice location. Wish there was better customer service.
Stayed in September 2023
Reviewed: June 26, 2023
Chad
United States of AmericaRooms not cleaned. The hotel was just ran down and Wi-Fi didn’t even work. Couldn’t watch tv and I’m pretty sure it was used as some kind of half way house
Stayed in June 2023
Reviewed: June 22, 2023
Autumn
United States of AmericaThe staff member April was amazing! She truly cares about people she is the only reason I would stay here again. Every issue we had she was on it. She was so kind to my kids and us. She went above and beyond for us. Wonderful lady!
Stayed in June 2023
Reviewed: May 3, 2023
Janet
United States of Americabreakfast offerings could have been better. always waffles, cereal
fruit usually when they have it.
Stayed in April 2023
Reviewed: March 27, 2023
Angela
United States of AmericaPool not clean so can't look at it or use it for the 3rd year!
Staff and view
Stayed in March 2023
Reviewed: December 5, 2022
Quantica
United States of AmericaLoud guest
It’s by all the food locations
Stayed in December 2022
Reviewed: October 4, 2022
Urfavoritepisces
United States of AmericaI disliked a lot! everything! It had roaches.
I only liked that there was a washer & a dryer
Stayed in September 2022
Reviewed: October 3, 2022
Deja
United States of AmericaShower didn't have hot water, door key scanner was faulty, design of the shower was terrible, bed was uncomfortable, pillows were flat. Construction was going on down the hall after my check in took 40 minutes to complete even though I completed and paid for the booking months ago. The parking lot was well lit, but there was trash, potholes and cracks in the pavement. Random people sitting out on the curb. Small elevator didn't have numbers on the buttons.
Room was refurbished, so it was nicer compared to the rest of the hotel.
Stayed in October 2022
Reviewed: September 27, 2022
Maxine
United States of America1. At check in, there was not a full set of towels went to front desk and requested the missing towel; told the towels were in the locked laundry room and they didn’t have the key. Have towel available at the desk. 2. Strong urine smell and dry urine on and around the toilet; explained at front desk and they made a note for housekeeping to mop and clean the room. Urine smell was not as strong after cleaning but still there. I purchased supplies and cleaned the bathroom. The urine smell was not in the bathroom but was still in the sleeping area. Checked the mattress and it was covered with urine stains. Clean and disinfect the mattress, sofa, and chair. 3. Mold in bathroom, on shower curtains, and on ceiling in sleeping & living area. Treat the mold. 4. Trash and cigarette butts on the balcony and was still there after the cleaning. Clean balcony. 5. Roaches crawling on the wall in the hallway and breakfast area. There were roach baits in the room, did not see roaches in the room. Treat the entire hotel for insects.
The floor in the room was nice, no carpet. The location was good. No coffee in the room, went to breakfast to get coffee. There were apples, toast, cereal, milk, juice, and waffles in the breakfast area, also.
Stayed in September 2022
Reviewed: September 26, 2022
Janet
United States of AmericaPeople hanging outside the place each time I go so it doesn't feel safe. Took several minutes before desk clerk came to check me in. Breakfast was ok but at least they offered. Pool was closed & hadn't been maintained. Lighting is dark inside & outside. Bugs!!!
Beds were comfortable & it was convenient to interstate.
Stayed in August 2022
Reviewed: September 25, 2022
Joshua
United States of AmericaEverything,no breakfast,wifi on and off, very dirty, roaches as well.
Nothing but location
Stayed in August 2022
Reviewed: September 2, 2022
Wendy
United States of Americavery run down and unkept, a lot of shady characters loitering, trash furniture outside
it was quiet, inexpensive
Stayed in August 2022
Reviewed: August 31, 2022
Elaine
United States of AmericaThe facility was not well maintained. There was mold and peeling paint on the ceilings. All the faucets were more than a little loose. Several cracks in the walls. All of this is par for such an exceptional rate, but the cockroaches that filled the room, when the lights went out was unacceptable.
The staff were very friendly and helpful. They were more than willing to help and answer questions.
Stayed in August 2022
Reviewed: August 29, 2022
Lauren
United States of AmericaNo shampoo and wasn't that clean.
The bed was comfortable and staff was friendly.
Stayed in August 2022
Reviewed: August 2, 2022
Chris
United States of AmericaNoisy, few roaches
Comfortable bed.
Stayed in August 2022
Reviewed: July 31, 2022
Kim
United States of AmericaThe outside and the hallway was dirty
The bed was very comfortable
Stayed in July 2022
Reviewed: July 18, 2022
Cathy
United States of Americapoor breakfast, very old building, old fixtures
good price, good location
Stayed in July 2022
Reviewed: May 27, 2022
Angie
United States of AmericaThe room was covered in a kind of misr. Everything was damp
Great location and I loved the private balcony
Stayed in May 2022
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