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  5. Reviews of InterContinental San Antonio Riverwalk, an IHG Hotel

Reviews of InterContinental San Antonio Riverwalk, an IHG Hotel 4 stars

111 E. Pecan Street, San Antonio, 78205, United States

#123 of 322 hotels in San Antonio

Guests' Choice

Review score

Based on 33 hotel reviews

9.3

Score breakdown

  • Cleanliness

    9.6

  • Comfort

    9.6

  • Location

    9.5

  • Facilities

    9.5

  • Staff

    9.6

  • Value for money

    9.0

  • Free WiFi

    10.0

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Showing 1 – 25

  • Reviewed: 7 November 2024

    10
    Most wonderful exceptional customer service
    • Leisure trip
    • Couple
    • Classic Room
    • Stayed 1 night
    • Submitted via mobile

    A little out of way to Riverwalk

    Beautiful—view from room just lovely

    Stayed in November 2024

  • Reviewed: 28 October 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Classic King Room
    • Stayed 2 nights
    • Submitted via mobile

    Location could be better

    Clean and professional

    Stayed in October 2024

  • Reviewed: 28 October 2024

    10
    Excellent
    • Leisure trip
    • Couple
    • Classic King Room
    • Stayed 2 nights
    • Submitted via mobile

    Everything

    Stayed in October 2024

  • Reviewed: 28 October 2024

    9.0
    Great place to visit San Antonio
    • Leisure trip
    • Couple
    • Classic King Room
    • Stayed 4 nights
    • Submitted via mobile

    Waiting time for breakfast

    Staff so helpful

    Stayed in October 2024

  • Reviewed: 27 October 2024

    10
    Amazing stay
    • Leisure trip
    • Couple
    • Premium King Room with River View
    • Stayed 2 nights
    • Submitted via mobile

    Only thing I didn't like was it's a bit far from the Riverwalk activities but it's ok it's only about a 10 minute walk so it's fine

    The hotel is real nice it's a bit on the pricy side but it's worth it and the valet parking is nice the room was so clean and fancy I'll be staying here again. Staff were so kind to definitely earned a permanent customer

    Stayed in October 2024

  • Reviewed: 22 October 2024

    10
    Wonderful time at an elegant hotel. The staff were all so friendly
    • Leisure trip
    • Couple
    • Classic Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Parking

    Looked like a brand new hotel. The furnishings were amazing

    Stayed in October 2024

  • Reviewed: 20 October 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Classic Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    The lobby restaurant food was a complete disaster! Poor quality dishes and severe incorrections on the menu as well as classical receipts corrupted by a maybe arrogant chef, too proud to understand that a bolognaise sauce MUST have mincer beef at one yey ingredient. Les croûtons and bread crumbs are not the same thing and a Caesar salad has rules to be called so. Mr. James, Monsieur le maître is, without any doubt, the spice that makes EVERY difference: very knowledgeable, exveptionally well trained, a truly smart, cultured and fully prepared for his métier: try saving the ship when in riskto sink. He’s tops!

    Mainly the exceptional training of the staff, verry active, attentive ando prompt for action Mr. Anthony at the front desk is a gem. He’s exceptionally good with people.

    Stayed in October 2024

  • Reviewed: 7 October 2024

    8.0
    Nice hotel but we expected more for the price
    • Leisure trip
    • Family with young children
    • Classic Room
    • Stayed 1 night
    • Submitted via mobile

    Overall the hotel was on the expensive side, we were hoping for more things would be included in the stay, e.g. it was a shame that parking or breakfast were very expensive to book in addition. The real issue however was that the bathrooms in the rooms do not have a real door, the sliding door doesn't really close so effectively everything is in the same room. This is a reason for us not to book this hotel again when going with family or sharing the room with multiple people.

    Very clean and comfortable hotel, the location was amazing! The hotel bar in the lobby was a perfect meeting spot and always busy. The staff was very friendly, proactive and helpful. We got breakfast from the cafe in the lobby which had a small selection of breakfast items and coffees prepared by the baristas.

    Stayed in September 2024

  • Reviewed: 6 October 2024

    10
    Exceeded expectations, plan to come back again and again
    • Leisure trip
    • Couple
    • Classic Room
    • Stayed 1 night
    • Submitted via mobile

    That we had to leave

    Immaculate facilities, impeccable service

    Stayed in October 2024

  • Reviewed: 16 September 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Classic King Room
    • Stayed 3 nights
    • Submitted via mobile

    The breakfast have a credit and if you use above the credit you get charge and this information is not shared while you check in.

    Food

    Stayed in September 2024

  • Reviewed: 3 September 2024

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Premium King Room with River View
    • Stayed 2 nights
    • Submitted via mobile

    Not one thing! The only thing was the first night we had no hot water for showers.

    The hotel was lovely and had that amazing smell! From the moment we drove in till we left, the entire staff was so kind and accommodating to all of our needs.

    Stayed in September 2024

  • Reviewed: 27 August 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Classic Room
    • Stayed 1 night
    • Submitted via mobile

    Water pressure on the shower was underwhelming but still pleasant.

    Friendly Staff with excellent attitudes. The pastries at their breakfast were bakery quality.

    Stayed in August 2024

  • Reviewed: 24 August 2024

    10
    Perfect luxery stay right next to the river walk.
    • Leisure trip
    • Family with young children
    • Classic Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    $60 plus taxes for overnight parking is a bit steep.

    Everything was perfect! Nice location, great staff, nice pool. Everything looked stunning!

    Stayed in August 2024

  • Reviewed: 24 August 2024

    10
    An outstanding and pleasant stay!
    • Leisure trip
    • Couple
    • Classic Room
    • Stayed 1 night
    • Submitted via mobile

    Was perfect!

    Outstanding service and facilities! Loved every minute of our stay. Will return again in 2025

    Stayed in August 2024

  • Reviewed: 20 August 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Classic King Room
    • Stayed 2 nights
    • Submitted via mobile

    Brand new Hotel with very good restaurant, gym and pool area. 2 minute walk towards entry of the riverwalk.

    Stayed in August 2024

  • Reviewed: 19 August 2024

    10
    The staff was extremely friendly and so helpful. I especially appreciated Chance, he’s the best!!
    • Leisure trip
    • Family with young children
    • Classic Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The hotel is updated and the location is great. The room was clean and the hotel overall is extremely impressive. I’d definitely recommend a stay at the InterContinental and will stay again.

    Stayed in August 2024

  • Reviewed: 19 August 2024

    10
    It was a satisfying stay.
    • Business trip
    • Solo traveller
    • Classic King Room
    • Stayed 1 night
    • Submitted via mobile

    No free breakfast, and the mini bar goodies are a little bit expensive.

    Friendly staff⭐️, superb neatness, no bad smell, good aesthetics, cozy, mini bar fully restocked, smart TV(was able to cast from my phone), price is not to far pricey as other competitors.

    Stayed in August 2024

  • Reviewed: 19 August 2024

    8.0
    Ok
    • Leisure trip
    • Couple
    • Premium King Room with River View and Club Lounge Access
    • Stayed 1 night
    • Submitted via mobile

    The restaurant breakfast was refunded to me as the poached eggs were hard boiled and the bbq brisket was flavorless Paid extra for a room with the river walk view

    New Excited staff

    Stayed in August 2024

  • Reviewed: 15 August 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Classic Room
    • Stayed 1 night
    • Submitted via mobile

    Staff was very professional. Hotel was very clean and my family enjoyed all the amenities the hotel provided.

    Stayed in August 2024

  • Reviewed: 10 August 2024

    10
    I had class for a whole week and loved coming back to nice and cool clean room
    • Business trip
    • Solo traveller
    • Classic Room
    • Stayed 5 nights
    • Submitted via mobile

    I liked everything nothing bad

    The room were nice very clean every day and the staff was very helpful with anything I asked

    Stayed in August 2024

  • Reviewed: 7 October 2024

    7.0
    The hotel was so nice and clean and the wonderful staff made the river view issues not an issue.
    • Leisure trip
    • Family with young children
    • Premium Queen Room with Two Queen Beds and River View
    • Stayed 2 nights
    • Submitted via mobile

    The “River View” room that I paid extra for was not a river view. The amount of river that was available for viewing was comical. It shouldn’t even be an option. Being able to see a 10-20 foot length of the Riverwalk 2 blocks away isn’t worth the extra money.

    The staff was incredibly attentive.

    Stayed in October 2024

  • Reviewed: 24 September 2024

    7.0
    Nice hotel, close to Riverwalk but not on the River!
    • Leisure trip
    • Couple
    • Classic King Room
    • Stayed 1 night
    • Submitted via mobile

    Parking rate is atrocious!

    Beautiful hotel, staff were delightful and so helpful!

    Stayed in August 2024

  • Reviewed: 4 November 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Classic Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in November 2024

  • Reviewed: 31 October 2024

    10
    Exceptional
    • Business trip
    • Solo traveller
    • Classic Room
    • Stayed 3 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in October 2024

Showing 1 – 25

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