211 Old Santa Fe Trail, Santa Fe, NM 87501, United States
#12 of 43 hotels in Santa Fe
Guests' ChoiceBased on 418 hotel reviews
8.5Cleanliness
9.0
Comfort
9.2
Location
9.8
Facilities
8.6
Staff
9.0
Value for money
7.7
Free WiFi
8.2
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End of dialog contentReviewed: 18 September 2024
Donna
United StatesI realize it’s a historic hotel but for the price the room was a little dated particularly the bathroom and not in a charming way. Also we splurged on the Terazza room but it was overlooking the parking lot and we could hear cars from the street.
We loved the location, the decor and the pool. All the valet guys were great. The coffee shop was a perfect stop in the morning, super friendly staff in there also. Spa was great and also had great staff. The pool is amazing to sit in or near day or evening. We also loved having a drink in the evening near the fireplace or fire pits.
Stayed in September 2024
Reviewed: 17 September 2024
Keelan
United StatesNothing
Location
Stayed in September 2024
Reviewed: 17 September 2024
Suzy
United StatesBathroom could be updated.
Lovely property…great location, restaurant was very nice.
Stayed in September 2024
Reviewed: 14 September 2024
Carol
United StatesThe beds are awesome - it’s all awesome
The caliber of customer service
Stayed in September 2024
Reviewed: 11 September 2024
Paulo
United StatesNo atm machine available. Otherwise excellent stay.
Location
Stayed in August 2024
Reviewed: 23 August 2024
Amy
United StatesRooms are small and dark. Not enough lighting.
Conveniently located right next to the Loretto Chapel and another cathedral, shops and restaurants. Breakfast at the Luminaria Restaurant was delicious!
Stayed in August 2024
Reviewed: 21 August 2024
Amanda
AustraliaThe property was beautiful and enjoyable.
Stayed in August 2024
Reviewed: 19 August 2024
Greg
United StatesN/A
Valet service and location to plaza
Stayed in August 2024
Reviewed: 14 August 2024
Peggy
United StatesEverything was great
The location was great - close to the square. The pool area was very nice.
Stayed in July 2024
Reviewed: 13 August 2024
Marie
United StatesCan't think of anything.
Breakfast was delicious. The staff was exceptional. Very efficient and friendly.
Stayed in August 2024
Reviewed: 3 August 2024
George
United StatesVery well maintained and up-to-date.
Location, staff, service and property.
Stayed in July 2024
Reviewed: 30 July 2024
Margaret
United StatesI booked 2 rooms on Booking.com. I was charged more for one room than the other. They said it was because I had booked them on Booking.com. When I arrived at the property they gave us 2 adjoining rooms which were identical.
Beautiful property.
Stayed in July 2024
Reviewed: 15 July 2024
Eric
United StatesExercise room in little building at the edge of the parking lot. Missing handles on the machines. Valet service sucks. So for $35 a day you get to wait for your car vs just walking to your car on the site parking lot. Rooms are dated in 1960 look and feel.
Stayed in June 2024
Reviewed: 12 July 2024
Michael
United StatesLocation near the Plaza; nice decor and ambiance. Staff well trained.
Stayed in July 2024
Reviewed: 10 July 2024
Trujillo
United StatesBathroom was outdated, needs to be upgraded with shower (no tub).
Location
Stayed in July 2024
Reviewed: 9 July 2024
Stephen
United StatesLack of shelves in bathroom and very few drawers for clothes
Location, the pool, te restaurant
Stayed in July 2024
Reviewed: 6 July 2024
Ranzi
United StatesThe stay was perfect until— our car was side swiped by a tour bus in the hotel’s parking lot. It cost us half day to deal with the accident. The hotel’s security did helped though, under our firm request we obtained the hit-and-run tour bus driver’s ID and insurance info, which should be required by hotel in the first place, instead of a name and a hand written telephone number. Furthermore there is no official apologies from the hotel nor intention of any discount…Helped by the security and hotel’s manager, we finally filed a report to the police…we hope there will be better management of their parking lot. Hope no more such accident will happen to other guests in the future to ruin their mood.
Warm services. Wonderful location and buildings. GREAT view, as you are in the national park. lovely stores.
Stayed in June 2024
Reviewed: 26 June 2024
Catherine
United StatesWalls were thin and could hear neighboring room
Location, amenities and cordial, helpful staff. A very friendly and comfortable property.
Stayed in June 2024
Reviewed: 24 June 2024
Maria
United StatesBeautiful and perfectly located
Stayed in June 2024
Reviewed: 23 June 2024
Thomas
United StatesIt was all exceptional
Breakfast on their patio was awesome. We enjoyed the Living Room Area was cozy
Stayed in June 2024
Reviewed: 20 June 2024
Doak
United StatesBathroom exhaust fan did not work.
Great staff. Great shops in the hotel. Great restaurant. Great bar.
Stayed in May 2024
Reviewed: 20 June 2024
Vera
United StatesNot long enough. We would have liked a few more days.
Beautiful location.
Stayed in March 2024
Reviewed: 14 June 2024
Maureen
United StatesBreakfast good. Staff attentive.
Stayed in June 2024
Reviewed: 13 June 2024
Meryl
United StatesOne of the best locations and properties in Santa Fe.
Stayed in June 2024
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