4123 Northlake Boulevard, Palm Beach Gardens, FL 33410, United States
#13 of 14 hotels in Palm Beach Gardens
Guests' ChoiceBased on 267 hotel reviews
6.0Cleanliness
6.7
Comfort
6.7
Location
7.2
Facilities
6.3
Staff
7.1
Value for money
6.5
Free WiFi
4.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 27 March 2024
Cynthia
United Statessmell
Stayed in March 2024
Reviewed: 24 March 2024
George
United StatesOnly coffee and only 6-9 a.m. A small breakfast offering should be included for the price charged for the rooms.
Location was good. Rooms were decent. Staff was very fiendly
Stayed in March 2024
Reviewed: 22 March 2024
Robert
United StatesIt was a little small for a person in a wheelchair, although the extra large bathroom was very nice
Prompt attention to our calls We needed a shower chair they got that immediately also I felt the toilet ran a little slow and maintenance was on the problem very quickly and professionally Clean room
Stayed in March 2024
Reviewed: 17 March 2024
Val
United StatesNot very clean. As others reported, burn marks on the non smoking room comforters. Bathroom could have been cleaner ( floor needed a vacuum or sweep). Two rough looking non matching towels. Sheets had stains. A lamp in the corner with no plug near by. Socked on lamp between beds didn’t work. A big crack in dresser where fridge is patched up. Shower handle easily went to 3 different temperatures but to get the right temp you feel like you have to force the handle between those spots ( frustrating) , shower clogs). Hotel definitely needs updates. Pillows were extremely flat. I feel like we’re over charged ($177). Worst part was a neighboring room sounded like they had 6 kids under the age of 5 running/ screaming and messing with the connecting door til about 2 am while parents hung out in the hallway. Seems like some residents are their long term just hanging out in the parking lot all day and night. Tv had not 1 clear channel and remote buttons are worn off.
The location was the best part. We were trying to be close to family.
Stayed in March 2024
Reviewed: 17 March 2024
Richard
United StatesIt took forever for my reservation to show up in there system. There was an area where trash was coke along the walls.
Stayed in March 2024
Reviewed: 4 March 2024
Mark
CanadaPrice
N/A
Stayed in February 2024
Reviewed: 4 March 2024
Beth
United StatesThe lady at check in was rude, as o walked in another customer was wanting to extend his stay and she told him there was nothing she could do he would have to book online again. And I reserved a non smoking room when I got to check in she told me there was only smoking room.
It was close to the main highway.had near by stores and restaurants, Rooms were clean.
Stayed in March 2024
Reviewed: 24 February 2024
Debby
United StatesThe noise, loud music for hours in the night when the workers get off and drink, talked loudly, sing and make a ruckus in the parking lot until late at night and the hotel does nothing about it, just cleans up all the beer bottles and trash left for them the next morning. Will look for some where else to stay from now on, even if I have to pay more money.
Rooms are clean, comfortable good location for me and why I go down that way.
Stayed in February 2024
Reviewed: 15 February 2024
Doneta
United Statesmicrowave didn’t work
location right off the highway
Stayed in February 2024
Reviewed: 2 January 2024
Kleinknecht
United StatesIt's a shame they would rather have dozens of empty rooms than negotiate a lower price or an extended stay rate. My room didn't have a microwave and it was clean but smelled of cigarettes even though it was a non smoking room.
Room was clean and comfortable.
Stayed in December 2023
Reviewed: 21 November 2023
Melissa
United StatesRooms need to be upgraded and they should reward you with a free stay when you hit 3 stays
Location and staff
Stayed in November 2023
Reviewed: 14 July 2023
Peg
United StatesShower curtain needed to be cleaned or changed out moldy on the bottom of the curtain
Bed was comfortable just needed more pillows Room pretty clean the carpets were clean no bugs or spider web seen
Stayed in July 2023
Reviewed: 3 July 2023
Wilson
United StatesEverything was okay just make sure you out at11 or they knock like the police
Rooms were ok
Stayed in July 2023
Reviewed: 15 June 2023
Pamela
United Statesthe pool was closed!
Stayed in May 2023
Reviewed: 28 April 2023
Richard
United StatesSome guy decided to play his boom box at full volume by the pool and fly his drone around 9 AM. The feel of the property was kind of seedy.
Was able to do laundry. Slept pretty well, until 9 AM.
Stayed in April 2023
Reviewed: 30 March 2023
Mikeria
United StatesSTAFF VERY RUDE
I HAD PLACE TO LAY MY HEAD AND SLEEP AT PEACE
Stayed in January 2023
Reviewed: 29 March 2023
Christy
United Statesour toilet on the 3 rd floor wasn't flushing. would have changed rooms but was late when we realized it.
price was fair for the area.
Stayed in March 2023
Reviewed: 8 March 2023
Mark
United Statesasked for extra pillows said they don’t give out extras. phone didn’t work to call to desk. skimpy towels in bathroom. facility was a little run down.
it was clean
Stayed in March 2023
Reviewed: 25 November 2022
Alicia
South Africarooms smelled like cigaretes! no breakfast was included
good location
Stayed in November 2022
Reviewed: 7 November 2022
Melanie
United Statesit was close to where we needed to be
Stayed in November 2022
Reviewed: 4 November 2022
Andrele
United Statesdesk clerk wanted more money than the room for a pet fee
quite clean
Stayed in October 2022
Reviewed: 20 October 2022
Bfoster
United StatesThe lady at check in was rude to my family and wouldn't allow them in to use the restroom, the room was at the end of the parking area and opposite end of the ramp I use a scooter to get around, the room was too small to fit my scooter in except in front of the door, the beds are super tall and was a big struggle to get in. I call the next morning to ask for towels because I only had 1 hand towel in the room, the lady on the phone was again rude to me telling me to bring the dirty towels and she'd give me fresh ones even though I told her all I had was the one towel. I explained I am handicapped and ask could she bring the towels it took 1 1/2 hrs before I got them.
It was close to where I was going.
Stayed in October 2022
Reviewed: 14 August 2022
Anabell
United StatesBreakfast
There was none
Stayed in August 2022
Reviewed: 30 March 2022
Mullen
United StatesSheets , towels, soap, no shampoo.
Room location and parking
Stayed in March 2022
Luzern, Switzerland
Valencia, Spain
Saint-Médard-en-Jalles, France
Fréjus, France
Santa Teresa Gallura, Italy
Sorrento, Italy
Korčula, Croatia
Umag, Croatia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content