For every facility that you want to use from the hotel you need to pay. Even on the sofa near the pool they want $200 for few hours.

They helped us a lot, the stuff was very kind, The Japanese restaurant in the hotel is wow! And The view from the room is unbelievable

Stayed in September 2024

Renovations Big pool closed (but can use lovelypools next door at vacation club) Beach eroded Very narrow They are in process of rebuilding

Warm warm lovely ocean Beautiful lobby and view from room People who work there super nice and helpful Great service

Stayed in August 2024

They were doing renovations of a large portion of the pool area.

The lobby, restaurants, beach and access to the vacation club were top notch. Vacation club pools were great and the beach was just gorgeous. Maybe the best sunset Ive ever seen.

Stayed in August 2024

Price a little bit more than we get

Location

Stayed in August 2024

Nothing - and that's saying a lot. Wonderful.

The staff was fantastic which made the entire stay that much more enjoyable. The facilities were excellent (as has been the case each and every time we've stayed at the Hyatt Regency Maui).

Stayed in July 2024

They could have had some complimentary activities in the hotel.

The rooms are nice and comfortable. They have a lovely pool. The beach is a 2 min walk. The Whaler's Village is a 20 min walk and has some very good restaurants and shops.

Stayed in July 2024

nothing

It was a pleasure to stay at the Hyatt Hotel. We had a room with an ocean and mountain view and enjoyed the tranquility and sounds of the ocean tides. The room was clean, and the bed was comfortable. Breakfast was diverse and delicious, with many vegetarian options. The swimming pool is big enough, and despite reconstruction, my daughter preferred swimming in the pool, but I swam in the ocean and met a lot of turtles who like to swim in the shallow water.

Stayed in July 2024

A part of the pool is under construction and the noise was extremely annoying, very loud noise during the day, so if you are in the pool or even in the beach, you hear the construction noise. Also restaurants even though are very good, they could be a little expensive, especially the buffet breakfast.

A lot of things to do, very helpful staff, very clean, comfortable, nice room and view. A very nice welcoming, very good restaurants inside the hotel. A mall walkable distance.

Stayed in June 2024

Everything! Friendly staff great good choices pool clean spacious rooms!

Stayed in May 2024

Clean, close to beach - pools and great food - friendly awesome staff!!!

Stayed in May 2024

Pool was great, wish there was a more developed beach area to lounge. Food is pretty solid in all the restaurants. Walking distance to Louis V and other stores.

Stayed in April 2024

The pillows were not great. They had no body. Neck pain. The hot tub is really fat from the main pool.

The pool was nice. The room was nice.

Stayed in March 2024

There wasn't anything we necessarily didn't like, but considering the high cost of the hotel and food/drinks in general, one or two days of free breakfast or a reasonable "breakfast package" could go a long way toward boosting the value. Also keep in mind everything pretty much shuts down after 8 or 9pm here - not a party resort. Could use a few vending machines or small 24 hour amenities booth at reception since finding a store open after 6 can be tough. During the week, couldn't even find a drink past 8pm. Not an issue, just something to keep in mind if you're a night owl.

Everything was excellent, especially considering the recent disasters in the area. All staff from the reception to housekeeping to bartenders and waiters were extremely welcoming and great at their jobs. The gym was fantastic. Access to the beach and surrounding area was great. We booked before the fires and were worried about intruding on the locals, but decided to move forward to support the local businesses. Hopefully we were able to enjoy the area respectfully while doing so...I highly recommend to other travels to get out of the resort a bit and support the many locally owned restaurants, food trucks, tour companies, markets, etc. Lots to see and do outside of the hotel, too!

Stayed in January 2024

Should have life vests / floaters for the kids for the pool.

Pools are great and not too crowded. Restaurants on property are very good. Penguin show and the wildlife were an added surprise bonus. Towel and return is super easy. No lines.

Stayed in January 2024

never sat around the pool because it was crowded-sorry that there is no way to open it up just a little.....-family was staying at Marriott so we were at the beach with them or over in their grill area....

although the room was next to the elevator with a wake up call at 5:30am and a goodnight at 11--love the size and that we had a mt and ocean view--also loved the waiters at breakfast, very funny and started the day off with a smile.....

Stayed in August 2023

There wasn’t much dining on the resort with only the pool side and steak house available. Given the remoteness of the hotel didn’t leave much options. The breakfast buffet was also very basic again given the price of the hotel.

Lovely hotel with nice big rooms. I liked that we had a large bed and also a sofa. The pool is gorgeous and has lots of space. The on site Luau is spectacular and a must do.

Stayed in July 2023

The Hyatt Regency is a beautiful and cultural experience. The pools, beach and location to other beaches are perfect!!! The room had a view of the gorgeous flora and partial ocean. What a spectacular view! We woke up happy and relaxed everyday! The staff and their attentiveness to detail and courteous manner was gratefully appreciated. I can’t forget two more things: Japengo is a must do and my son visited the penguins daily!

Stayed in July 2023

Complimentary shuttle services to and from airport are not offered to guests. I specifically purchased a partial ocean view and the agent at the time of my check-in informed me that I had a view of the property but that she had upgraded me to a partial ocean front view!!! Preposterous treatment with a guest checking in. Did not appreciate that. There is a self parking charge of USD 25/- per day. I had an incident at the self parking lot of the hotel where my brand new rental car’s door was scratched repeatedly and I found $2 stuck under the car wiper on the front. This was reported to the hotel security team and they outright claimed no action and instead informed that the guest parks their rental car at their own risk! This is extremely irresponsible and no hotel resort facility should inform a guest in such a condescending manner. After all this was top money in excess of USD 5,500 paid for a 5 night stay and not a Motel 5 stay, where one’s car is damaged!!! Moreover, I had a paid breakfast included in my stay and I had also paid upfront the resort fees as well as gratuity & tips for my stay, however the nagging staff constantly asked for tips and gratuity, sometimes threatening until they were paid! I also did not find the drinking water to my satisfaction, which had electrolytes and chemicals added for improved taste!!! I never thought drinking water ever needed to be enhanced for taste!

The layout and easy access to beach, the various pools and hot tubs available around the facility for guests to use.

Stayed in July 2023

Housekeeping was skipped for a day.

Stayed in July 2023

Even if you are paying a lot already for the hotel, the restaurants are pretty expensive. Snorkeling and water sport equipment is not free of charge for hotel guests Sadly the pool bar was closed and that was one of the points we would have loved to enjoy in the hotel. The beach access are rather difficult to find.

Great hotel. Great hotel staff. Great pools. Lovely beach walk Turtles along the beach in the water.

Stayed in June 2023

N/A

Location, staff and comfort.

Stayed in June 2023

it was great but very expensive

Stayed in June 2023

Nothing could have been better.

We loved the breakfast and dinner location in the resort.

Stayed in June 2023

nothing really

beautiful, large, and well layed out

Stayed in May 2023