We wished we could stay longer - there is nothing not to like about this hotel and the staff. God Bless Adnan and all the staff!

We are over the moon about our stay! Even before we arrived I received a call to correct my room booking which I had made a mistake on and also had to make some additions that I was unable to make on my booking. Adnan was just so incredible and corrected everything even before we had arrived. We so greatly appreciated it because we flew red eye flights from Canada and were exhausted when we arrived and we arrived to a perfect room that exceeded our expectations with such a comfortable bed and pillows. All we can say is ONE MILLION THANK YOUS TO ADNAN! The restaurant staff were also amazing especially Tini and David were so kind and wonderful with our son! The housekeeper Lina made such a pretty little heart on the bed our son was just delighted. The food was really great so many amazing choices for us and our son. We also loved having the fruit infused water to fill our cups with every day! We are sorry we didn't get to say goodbye in person but we will hope to come again for sure!!

Stayed in September 2024

Nothing! Maybe the pricing of the food but that's to be expected. We own a business and know what goes into costs. We brought some of our own food to be honest! But the coffee I couldn't say no to and it was excellent.

The service was excellent. Staff members very helpful and positive. Even with our dog! A lot of hotels are not willing to accept even our sweet little dog so... Thank you for accepting dogs! The best service we've had at any hotel we've stayed at. The gym was so nice as well! I loved the coffee bar too. I enjoyed the lighting under the bed and the bathroom motion detection is the way to go when you travel a lot and wake up wondering where you are. Haha! We attended the warrior notes spirit school and appreciate you hosting it. We know not everyone is willing to but it really made it extra special. Smell was amazing. Im usually kind of sensitive to chemicals but it didn't flare me up! Woohoo.

Stayed in September 2024

I mentioned to the front desk and to the engineer that there was a strong (non-pool) chemical smell in the corridor past the fitness room. It smelled of VOCs or plasticizer. I developed a headache shortly after my 2 minute exploration down this hall and onto the pool deck - which also smelled very strongly, but not exclusively of chlorine. Perhaps the area had just been sprayed for bugs? Perhaps a new piece of equipment with plastic components from a suspicious origin? Perhaps new carpet, wallpaper, seals, or other polymeric materials. From life experience, I know that not every human is as sensitive as I am to vapors, odors, fumes, and suspended particulates. I feel confident that the hotel staff and leadership would not find it acceptable that their facilities smell like poison. However, I may be like the canary in the coal mine, to provide you with an indication of what may be a simmering issue that might not (or ever) rise to the level of a consistent guest complaint. I know the engineer understands VOCs and has looked into this matter, and I hope the hotel leadership takes this seriously. I am an engineering professor emeritus and licensed professional engineer and my chemistry labs at my university consistently received A+ safety ratings from campus health and safety inspectors - quite a rarity among engineering labs - so I speak with considerable confidence, experience, and qualifications. For the sake of your guests, please do not let this concern fade without serious consideration. Because I did not feel comfortable using the exercise facility, I went for a walk in the pre-dawn. I could/did not take a long walk towards downtown because of the lack of sidewalks on the service road. My Uber driver said that people around here just don't GO outside.

Lovely hotel and excellent conference facility. The Market was appreciated - thanks for being open early. Front desk check-in was superlative

Stayed in August 2024

Good location, staff very friendly, hotel like brand new .The best hotel ever.I will come back stay in this hotel again.

Stayed in August 2024

Uncomfy bed

Stayed in August 2024

Breakfast was way over priced for fair pancakes !!!!

convenience of location was good

Stayed in August 2024

The scent in the lobby was amazing! Could someone please tell me what it is?

Stayed in July 2024

Nothing, everything was great

Location, great staff, beautiful property

Stayed in July 2024

The staff was amazing from the moment we walked in. Friendly and helpful. Breakfast was great.

Stayed in July 2024

Nothing that I noted.

This was a great experience. Clean. Elegant. Comfy. Great service!

Stayed in July 2024

The water bottles in the room cost 5.00 a peice and there is a coffee maker in the room . So are you supposed to get the water for the coffee maker out of the bathroom sink ? I think if you are going to offer coffee in the room then comp the water bottles for coffee. And also for a crown and seven is twenty three dollars? That’s highway robbery.

Very clean and very respectful staff.

Stayed in July 2024

I loved everything! If I had to come up with something that isn't just wonderful - the water pressure wasn't really strong but it was still fine!

Beautiful hotel; super clean inside the room and bathroom! I'm picky about cleanliness and this is the cleanest room/bathroom I've had in years. My 1 year old grandson crawled on the (no carpet!) hotel room floor all weekend and never had dingy hands or knees- I left the previous place I booked because the floors got his knees dirty in 10 mins! The staff are so super friendly and the hotel is secure- you need a room key to use the hotel elevators (the parking garage elevators do not need the room key though). I will always book this hotel from now on, when visiting my family! It's 25 mins from them but worth the drive!

Stayed in June 2024

I honestly can’t think of anything

This hotel is a true gem . I came here for the weekend to attend the East Texas Elephant Experience which was amazing. This hotel was just ten minutes from my destination. The rooms were updated , clean and very comfy. The staff were amazing from the lobby desk to the restaurant to the coffee bar (one of the best vanilla lattes I’ve ever had). But the restaurant by far by far was my favorite wonderful staff and exceptional food my goodness! I wish I had more reasons to come back ! I love the Hyatt hotels and this one definitely holds up their reputation! Thank you for making it a memorable stay !

Stayed in June 2024

Air conditioning doesn’t work properly

Beautiful and clean

Stayed in June 2024

Restaurant hours could of been later

I loved how the staff was so friendly , the hotel was so clean , and the hotel was 9 minutes from the event

Stayed in May 2024

We were out of elecricity from the storm. We needed a place to stay. It was close & nice. Very nice. Beautiful place.

Stayed in May 2024

Amazing staff and immaculate facilities

Stayed in May 2024

Beautiful hotel, great staff - from the receptionist to the the waitress at the Conroux and everybody else. The breakfast was delicious and the chef brought out mi key pancakes to my daughter. Super sweet gesture!

Stayed in May 2024

New and pleasant.

Location very pleasant.

Stayed in March 2024

Bar was a little expensive.

Brand new, beautiful hotel. The room was very comfortable, extremely clean. The staff went out their way to accommodate my requests. Will stay again.. it was wonderful.

Stayed in March 2024

Floor 2 smell near pool and workout

Staff, rooms, carpet in the hallways, pool, bar, food, parking

Stayed in April 2024

Super clean and state-of-the-art facilities. Staff are very kind and friendly. Maybe the best hotel in the US

Stayed in April 2024

The customer service and cleanup services

Stayed in March 2024

No room service and the coffee was weak.

Location, decor and staff.

Stayed in April 2024