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Reviews of Hyatt Place Washington DC/Georgetown/West End 3 stars

2121 M Street NW , Northwest, Washington, DC 20037, United States

#106 of 156 hotels in Washington

Guests' Choice

Review score

Based on 1125 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.6

  • Location

    8.9

  • Facilities

    8.3

  • Staff

    8.2

  • Value for money

    7.9

  • Free WiFi

    8.6

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Showing 76 – 100

  • Reviewed: 5 April 2024

    9.0
    Enjoyable stay; we’d stay here again.
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed - High Floor
    • Stayed 5 nights
    • Submitted via mobile

    Over 5 days the quality and quantity of breakfast offerings actually declined (the first day was most diverse with fewest available items the last day).

    Good location. Comfortable bed. Breakfast included meat, eggs, fruit, cereal, bread, pancakes or Fenchel toast, roasted potatoes and juice. However on a few days there wa no yogurt. Staff was friendly

    Stayed in April 2024

  • Reviewed: 4 April 2024

    7.0
    Overall: good
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed and View
    • Stayed 1 night

    Small option for breakfast Hard to find a parking spot in the street.

    Location was good, 20-25 minutes by walk from George Town. King room with sofa was big enough.

    Stayed in March 2024

  • Reviewed: 4 April 2024

    8.0
    Disappointed
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed - High Floor
    • Stayed 2 nights
    • Submitted via mobile

    The staff could not get my "keys" to stay active. We had to return to the front desk to get new "keys" everytime I arrived at the hotel. They would activate the "keys", I would use them once and they wouldn't work the next time...They even came to the room to test/reset the lock itself, but NOTHING work. I'm glad I was only there for 2 nights. We had 2 rooms, the issue was only with one of the rooms. Breakfast time was CRAZY busy!!! The selection of hot food was okay, not great!! Fruits, bread selection, and coffee were great! The temperature in the 8th floor hallway was about 80°, not very comfortable when the temp outside is 55°. The save in the room did not work. I told the front desk, but they didn't seem interested or ever did anything about it!!!

    Clean, very close to Georgetown, the Capital, and everything DC has to offer

    Stayed in March 2024

  • Reviewed: 1 April 2024

    9.0
    We loved Washington DC and we hope to return. Please suggest "Pines of Florence Italian Cafe".
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed - High Floor
    • Stayed 5 nights

    The door can't be closed quietly. I am sure it's a security thing but we tried to be considerate of others sleeping.

    Breakfast included and their service was exemplary. They were always cleaning, emptying garbage, and filling anything that was empty.

    Stayed in March 2024

  • Reviewed: 31 March 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and View
    • Stayed 5 nights
    • Submitted via mobile

    The position. The staff members were always helpful. We particularly appreciate Mikiase, he is really kind and patient.

    Stayed in March 2024

  • Reviewed: 25 March 2024

    7.0
    Comfortable but extremely expensive parking fees
    • Leisure trip
    • Couple
    • King Room with Sofa Bed and View
    • Stayed 2 nights
    • Submitted via mobile

    No coffee and water in lobby. Valet need more 😣 help.

    Hotel was clean and room was very comfortable.

    Stayed in March 2024

  • Reviewed: 24 March 2024

    9.0
    It was a great hotel stay.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The bathroom door lock was missing the knob to hold it, but was still functional.

    It accomodated our family of 5 very well. The facility was very clean and updated. Staff was great and very helpful.

    Stayed in March 2024

  • Reviewed: 21 March 2024

    8.0
    It was a great place to stay, had everything we needed and more, staff was great :)
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Sofa Bed - High Floor
    • Stayed 2 nights

    The swimming pool was COLD

    The staff was great, super friendly and extremely helpful. Room was wonderful, location was perfect.

    Stayed in March 2024

  • Reviewed: 18 March 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • King Room with Sofa Bed and View
    • Stayed 4 nights

    The window shades were so odd - I didn't like that they rolled up from the floor, rather than opening vertically.

    The room was spacious and very clean. Location is fantastic.

    Stayed in March 2024

  • Reviewed: 18 March 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 2 nights

    I just did not like that there were paper plates and cups, plastic cutlery. At the end everything was dumped in one trash bin together with leftover food.

    Breakfast was really nice. Every day different choice of warm food.

    Stayed in March 2024

  • Reviewed: 7 February 2024

    8.0
    Nice place if you need DC center.
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed and View
    • Stayed 1 night

    Parking is damn expensive, we had to pay anyway for it in the facility nearby. Staff was not very friendly.

    Clean and nice city view. Pool was OK. Clean and nice.

    Stayed in November 2023

  • Reviewed: 2 February 2024

    9.0
    Spacious , clean and relaxing.
    • Family with young children
    • King Room with Sofa Bed and View
    • Stayed 1 night
    • Submitted via mobile

    Very clean.

    Stayed in February 2024

  • Reviewed: 18 January 2024

    8.0
    Good spot for a quick visit
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Sofa Bed
    • Stayed 1 night

    The pool is pathetic - a tiny rectangle in a dank basement with no natural light. And the advertised lobby bar/cafe does not exist, although it appears that it used to. That should be taken out of the listing.

    Room was exactly as expected, with a comfortable and functional pullout for a third person. Great location, easy driving distance from the mall and surrounding attractions. Lovely staff, good breakfast.

    Stayed in January 2024

  • Reviewed: 16 January 2024

    8.0
    A nice stay
    • Leisure trip
    • Solo traveller
    • King Room with Sofa Bed - High Floor
    • Stayed 5 nights
    • Submitted via mobile

    Everything was good.

    Great location. Nice space. Room comfy. Breakfast yummy. Good people.

    Stayed in January 2024

  • Reviewed: 4 January 2024

    9.0
    Comfortable stay in DC
    • Business trip
    • Solo traveller
    • Queen Room with Two Queen Beds and View
    • Stayed 4 nights
    • Submitted via mobile

    Nothing

    Very comfortable bed, clean and spacious bedroom. Nice shower. Very close to the metro station. Friendly staff

    Stayed in December 2023

  • Reviewed: 2 January 2024

    7.0
    Great location, and the breakfast is good value.
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - High Floor
    • Stayed 9 nights
    • Submitted via mobile

    There was water linking in from inside the windows. I reported it a few times but there was nothing they really did about it.

    The breakfast was good value and they changed the protein a couple times to offer alternatives to pork. The staff also didn’t mind if you left with food to take to the room or with you.

    Stayed in January 2024

  • Reviewed: 2 January 2024

    9.0
    New year vacation
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Sofa Bed - High Floor
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast

    Location

    Stayed in January 2024

  • Reviewed: 29 December 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    The location and breakfast

    Stayed in November 2023

  • Reviewed: 26 December 2023

    9.0
    Good place to stay and explore
    • Leisure trip
    • Couple
    • King Room with Sofa Bed and View
    • Stayed 3 nights

    There was no teapot in the room and it was uncomfortable to make a tea to threaten a throat due to the cold rainy weather.

    Nice, cozy, and has a big room with a view to the crossroads. Comfy king-size bed and a big TV. The small coffee machine and a fridge in the room. The breakfast is nice and contains multiple options. The pool is compact and a nice GYM.

    Stayed in December 2023

  • Reviewed: 23 December 2023

    8.0
    Fine
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    Staff was unfriendly. It seemed every question or request was treated like a hassle.

    Location and pool

    Stayed in November 2023

  • Reviewed: 18 December 2023

    7.0
    Good
    • Business trip
    • Group
    • King Room with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Policy of no cash payments my Visa card wasn’t working but was forced to get a friend to pay for me and I reimbursed him cash.

    Friendly staff Maria and breakfast

    Stayed in December 2023

  • Reviewed: 12 December 2023

    8.0
    Very good
    • Solo traveller
    • King Room with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    Safe in room, locked and could not be accessed. Called for assistance, engineer staff never came after waiting more than an hour. Problem could not be resolved until next morning.

    Breakfast, location and safety

    Stayed in December 2023

  • Reviewed: 7 December 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 2 nights

    location

    Stayed in December 2023

  • Reviewed: 28 November 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room with Sofa Bed and View
    • Stayed 3 nights
    • Submitted via mobile

    The parking is very expensive, and I asked them weeks ago for some info and no one answered us. No European adapters … laundry room dirty and the washing machine is old and made our clothes smell terrible . It was written that we can purchase detergent on the reception, which they also didn’t have. The workers very lazy and not so friendly. Breakfast was also not very good…

    The rooms are big. Location was fine.

    Stayed in November 2023

  • Reviewed: 28 November 2023

    8.0
    All you need hotel with great location especially if your a tourist.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Sofa Bed
    • Stayed 5 nights
    • Submitted via mobile

    Breakfast was just about adequate! Poor choice of cooked foods such as eggs or bacon which is kinda standard.

    Coffee was great! Orange juice when it lasted.

    Stayed in November 2023

Showing 76 – 100

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