3817 N PanAm Expwy , San Antonio, TX 78219, United States
#210 of 319 hotels in San Antonio
Guests' ChoiceBased on 331 hotel reviews
7.4Cleanliness
7.7
Comfort
7.8
Location
8.2
Facilities
7.5
Staff
8.1
Value for money
7.8
Free WiFi
8.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 19 August 2024
Julio
MexicoSome guest very noisy the first night, But I called the reception and they solved it in a short time. the area is not the most beautiful thing in st antonio, the breakfast coul be tremendously improved
Good hotel to stay a couple days. Not over populated (mainly the pool). A quiet area
Stayed in August 2024
Reviewed: 5 August 2024
Daniel
United StatesThe a/c began to leak into the room after long usage and also the smoke detector wasn’t working properly. Outside trash containers were overflowing everyday. They definitely need to hire more staff/housekeepers to maintain the property better.
The location, the room was nice and close to a lot of locations food, mall, etc.
Stayed in August 2024
Reviewed: 2 August 2024
Davis
United StatesHomeless encampment next door.
Breakfast was good.
Stayed in August 2024
Reviewed: 16 July 2024
Kimberly
United StatesI didn’t like the bath tub it was old and as well the restroom light did not turn on the whole time I was there it only turned on and off a couple times then never worked again.
I liked the way everything was so clean and shower head was on point!
Stayed in July 2024
Reviewed: 15 July 2024
Villanueva
United StatesWe did not like the location due to multiple squatters in the area. The furniture needs to be updated.
The size of the room was great. The air conditioner worked great. The value for what we got was great.
Stayed in July 2024
Reviewed: 15 June 2024
Larisa
United StatesNo elevators and check in was far from my room
Good value and clean
Stayed in May 2024
Reviewed: 12 June 2024
Connie
United StatesFirst night I had a bad slip in shower fall out hurt my back very painful complained to staff nothing was done .next day I asked again for bath none slip pad got a used one , Back still hurts.
Breakfast was good need more fruit but
Stayed in June 2024
Reviewed: 2 May 2024
Clogwogswife
AustraliaOn arrival the entire foyer floor was wet (not damp) from cleaning and the cleaning substances overpowered me as I entered. Not a welcoming first impression. No freezer in the little fridge. The coffee maker had seen better days and hadn't been cleaned for a long time .. there was still a used, manky pod in it. Breakfast is meagre.
The Location is fantastic .. literally 10 mins to The River Walk and The Alamo. The pool is lovely .. could be heated just a little more. Good parking The rooms are vast. Great value for money.
Stayed in May 2024
Reviewed: 24 April 2024
Luna
United StatesThe hallways were really hot and humid and so was the room when we first got in. The only button that worked on the TV in the bedroom was the on and off switch. Everything else wouldn't work, not even the remote for the TV worked. The bathtub had no stopper and when we called up the lobby to see if we could get one so we could use the tub they told us there was nothing they could do about it. We had to go and buy one ourselves.
Nothing worth noting.
Stayed in April 2024
Reviewed: 19 March 2024
Carrie
United StatesVery quiet Staff very accommodating
Stayed in March 2024
Reviewed: 18 March 2024
Amada
United StatesTo old
Did not have breakfast
Stayed in March 2024
Reviewed: 16 February 2024
David
United StatesWorking on the facility made it feel run down. On the bright side they are trying. Not the best location.
Quiet and our room was clean and if you needed anything all you had to do was ask.
Stayed in February 2024
Reviewed: 10 February 2024
Ayrsh
United StatesIt was under renovation Only 1 towel, no wash clothes or hand towels
Location was great for the stockshow
Stayed in February 2024
Reviewed: 24 January 2024
Chad
United StatesRoom wasn't very clean with something sticky on one of the counters, small insects coming from a sink drain, stains on furniture and comforter, hole in the wall along the baseboard, and furniture was older and beat. Train was close enough to hear the horn. Signs threatening an extra $50 cleaning fee if the very mediocre breakfast (plastic fried eggs, greasy sausage, stale muffins, cereal and juices/coffee) is taken to one's room. Door handle to enter the building where your room is was loose and hard to get opened and usually took multiple tries. Not impressed at all and definitely would not stay here again.
Size of the room was great with a separate living room and bedroom. Bed and pillows were comfortable.
Stayed in January 2024
Reviewed: 15 December 2023
Krzysztof
United Statesprice
location
Stayed in October 2023
Reviewed: 7 December 2023
Tarekahammad
United StatesConvenient location and a decent place to stay, though the property is old and needs some TLC. Staffs were very nice, and tried their best to accommodate requests.
Stayed in November 2023
Reviewed: 15 October 2023
Ezekiel
MexicoDidn’t find my reservation. Was attended to from a window
Stayed in October 2023
Reviewed: 31 July 2023
Luis
United StatesThe room was good until i looked out of the window (I was in my socks at this time) and the ax was leak and soaked the carpet.
I liked that we were in and out at checking. Plus as soon as we walked in the room the ax was on 68.
Stayed in July 2023
Reviewed: 31 July 2023
Martina
United StatesBetter breakfast, and better cleaning and better environment
Bad breakfast, poor and the eggs were frozen 😬
Stayed in July 2023
Reviewed: 18 June 2023
Rhonda
United StatesThat the revels weren’t cooled off in the building there vending machine was broke and ice machine too the tvs are out dated lots of cosmetic that’s needs repair and most of the English channels spoke Spanish
The price for the rooms were good.
Stayed in June 2023
Reviewed: 26 May 2023
Philip
United StatesBroken restroom door. Bottom hinge.
Ok breakfast. Eggs and biscuits were cold. No way to warm up. We did get there 30 minutes before breakfast closed. Good juice/coffee and cereal.
Stayed in May 2023
Reviewed: 10 May 2023
Cindy
United Statesvending machine didn't take card
Stayed in April 2023
Reviewed: 16 March 2023
Colley
United StatesThe bed I had was very uncomfortable, there were at least 2-3 springs sticking up in it. The breakfast was subpar. My room was never cleaned by housekeeping after I arrived (my stay was for 4 nights). Plus, the floor was still wet from the carpet cleaner when I checked in (great that they cleaned thoroughly prior to my check-in!).
My room was cleaned thoroughly prior to my check-in. The hotel was quiet, but still close enough to reach all my destinations within an 8-12 minute drive.
Stayed in March 2023
Reviewed: 17 January 2023
Andrea
United StatesRoaches
The shower head
Stayed in January 2023
Cape Town, South Africa
Berlin, Germany
Carvoeiro, Portugal
Canzo, Italy
Kyiv, Ukraine
Hvar, Croatia
Borselli, Italy
Keflavík, Iceland
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content