Skip to main content
  1. Hotel reviews homepage
  2. USA hotel reviews
  3. USA hotel reviews
  4. USA hotel reviews
  5. Reviews of Comfort Inn & Suites

Reviews of Comfort Inn & Suites 3 stars

2435 Shirley Drive, Jackson, MI 49202, United States

Review score

Based on 254 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.3

  • Location

    8.4

  • Facilities

    7.8

  • Staff

    8.4

  • Value for money

    7.8

  • Free WiFi

    7.5

100% verified reviews

Real guests. Real stays. Real opinions.

Read more- opens a dialog box
Write a review

Showing 1 – 25

  • Reviewed: 16 September 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights

    beds were not very comfortable.

    The Location, good breakfast, nice people.

    Stayed in August 2024

  • Reviewed: 19 August 2024

    7.0
    Ok
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Ok

    Ok

    Stayed in August 2024

  • Reviewed: 3 August 2024

    7.0
    Good
    • Business trip
    • Solo traveller
    • King Room - Accessible/Non-Smoking
    • Stayed 1 night

    Breakfast was standard non-healthy hotel self-serve breakfast.

    Room was very clean.

    Stayed in July 2024

  • Reviewed: 2 August 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Hard doors not handicap friendly.

    The pool was very cold and there was not a jacuzzi or hot tub.

    Stayed in July 2024

  • Reviewed: 31 July 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room - Accessible/Non-Smoking
    • Stayed 1 night

    thanks

    great

    Stayed in July 2024

  • Reviewed: 30 June 2024

    8.0
    I’d stay here for every baseball tournament my children have in this area. There was a HUGE relief when I got to the roo
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There is no hot tub here as pictured and advertised. To make it worse I called the 1-800 number to ask if it was working before I booked and was told yes. The pool needs an upgrade but tbh when you take care of your property as well as they did it wasn’t an issue. Still clean and usable

    Pleasant staff. SUPER CLEAN, every thing my eyes came across was very clean. They had an ice and water machine that I filled my cooler up with for our baseball tournament. Breakfast bar had so many options from fresh fruit to cereal. Coffee bar was my personal favorite!

    Stayed in June 2024

  • Reviewed: 17 December 2023

    8.0
    Liked the place.
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights

    The spa was closed when I went. The gym is small. The hotel is closed at night so I need to get in or out, have to ask for permission.

    Laundry was on the building if needed. very comfy and clean room. Good varieties of breakfast

    Stayed in December 2023

  • Reviewed: 3 December 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Doesn’t state that the hot tub has been down since covid.

    The breakfast was hot lots of things sausage ,eggs,cereal,bagels, waffles and more. The pool was warm:)

    Stayed in December 2023

  • Reviewed: 21 November 2023

    7.0
    Good
    • Business trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Same breakfast everyday and not a great variety

    Location

    Stayed in October 2023

  • Reviewed: 9 November 2023

    8.0
    Although our room was not ready, it did not spoil our visit to Jackson.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    We checked in at 4:30 pm and our room wasn't ready. We were given the keys and went to the third floor to find the member of staff making up our beds. He said it wouldn't take long, so we left and went back to the lounge area and had a coffee. There was another couple waiting for their room too.

    The breakfast was great, lots of choices and hot coffee

    Stayed in November 2023

  • Reviewed: 29 October 2023

    8.0
    decent
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    room was a bit noisy. heard everything going on in the hallway. a nice seal in the door wall might go a long way.

    location

    Stayed in September 2023

  • Reviewed: 16 September 2023

    8.0
    The hotel was clean and comfortable for visiting my family.
    • Group
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    Everything was good.

    It was a good location and the room was clean and comfortable. The staff was very helpful.

    Stayed in July 2023

  • Reviewed: 27 August 2023

    8.0
    It was fine for one night.
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There was an “optional” $1.50 charge tucked into a list of six items you have to initial at check in (including things like there is a fee for smoking in a non-smoking room - that, I understand). I did not initial the optional fee one and told the staff at the time who said it would be taken off my bill in the morning. During the night, they slid a copy of my bill under the door and it still had the charge on it so I had to track down a desk person in the morning (no one was there) and have her credit my bill. I realize it was only $1.50, and if they had better explained what the charge was for, perhaps I would have agreed to it, but it seems a shady practice. There were two fire alarms in the middle of the night, one of which continued fo 20-25 minutes, but that was likely the work of a moron and not the fault of the staff. Breakfast was not appetizing.

    Bed was comfortable. Room was spacious. Staff was pleasant. Property is easily accessible but located a bit out of the way and seemed a safe area.

    Stayed in August 2023

  • Reviewed: 21 August 2023

    9.0
    Relaxful sleep with a quiet atmosphere
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Staff was seemingly not present for most of my stay

    Excellent breakfast selection and room was very clean

    Stayed in August 2023

  • Reviewed: 16 August 2023

    7.0
    It was great , makes sense to stay again especially for Nascar. Will definitely return. Breakfast is amazing !!!!
    • Leisure trip
    • People with friends
    • King Suite - Accessible/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Somethings need updating. The fridge didn’t work well for coldness- we requested a new one in which staff was wonderful about- the replacement one wasn’t any better. Otherwise everything was satisfactory. It’s an older building but can see its well maintained. The pool area wasn’t inciting it’s outdated , fumes from the chlorine were really strong. Also there isn’t any seating areas outside of the building aside from the front doors.

    Location to the track - close to restaurants , easy to find , felt safe. We liked how its on a smaller scale as apposed to the bigger hotels: its nice and quiet.

    Stayed in August 2023

  • Reviewed: 24 July 2023

    9.0
    Have stayed before and will likely stay again when in the area
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast could be better

    Comfortable, well appointed rooms.

    Stayed in July 2023

  • Reviewed: 23 July 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    The bed was to high, Hard to get into !

    Stayed in July 2023

  • Reviewed: 22 July 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Hot tub was shut down.

    Stayed in June 2023

  • Reviewed: 17 July 2023

    9.0
    Good stay
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    That because I booked through a 3rd party I had to pay a $150 deposit

    Rooms were very clean and staff was helpful and nice

    Stayed in July 2023

  • Reviewed: 4 July 2023

    9.0
    Friendly staff, good breakfast
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Pool towels are way too small! But that’s how all hotels are it seems.

    The staff was very friendly and super helpful. The breakfast had a good variety of things.

    Stayed in July 2023

  • Reviewed: 4 July 2023

    8.0
    Comfortable beds
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights

    Did not like the towels, thin and not soft. Had to ask for clean towels on second night. I do not reuse a bath towel at home and would not do this staying in a motel. Paying $466.71 for a room in Jackson for 4 nights seemed high, but had stayed there before, so I knew it was clean, just expected better towels and service for a longer stay.

    Bed was comfortable pillows were okay. Room was clean, bathroom as well.

    Stayed in July 2023

  • Reviewed: 4 July 2023

    9.0
    We would stay again for sure
    • Leisure trip
    • Couple
    • King Suite - Accessible/Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    The second night a loud group of people were next to our room and kept us up until after 1 am

    I liked that we were located in the first floor and it was easy access

    Stayed in July 2023

  • Reviewed: 28 June 2023

    9.0
    Excellent room, exceptional price!!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Pool area was seemed old. No hot tub on site. I wish there was an outside patio area.

    breakfast was very good.

    Stayed in June 2023

  • Reviewed: 8 June 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    We did not do the breakfast

    Stayed in June 2023

  • Reviewed: 23 April 2023

    7.0
    nice
    • Business trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    the noisy kids in room above

    it was comfortable

    Stayed in April 2023

Showing 1 – 25

We Price Match
We Price Match
Low rates • No booking fees • Find cheaper? We'll refund the difference!

Guests also reviewed these properties:

gogless