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  5. Reviews of Extended Stay America Suites - Oklahoma City - NW Expressway

Reviews of Extended Stay America Suites - Oklahoma City - NW Expressway 2 stars

2720 Northwest Expressway, Oklahoma City, OK 73112, United States

#147 of 172 hotels in Oklahoma City

Guests' Choice

Review score

Based on 131 hotel reviews

5.5

Score breakdown

  • Cleanliness

    6.0

  • Comfort

    6.1

  • Location

    7.0

  • Facilities

    5.9

  • Staff

    7.0

  • Value for money

    6.5

  • Free WiFi

    7.3

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Showing 1 – 25

  • Reviewed: 5 June 2024

    5.0
    Staff was great, hotel needs work.
    • Business trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 4 nights

    The facilities needs some repair. The room was clean, but much was falling apart due to needing to be replaced by overuse. There needs to be better ventilation due to people cooking in their rooms.

    The staff was fantastic! They were welcoming and friendly. They were great to work with us with any issues that occurred. They honestly had a lot to deal with and would have been extremely stressful, but they smiled and had patience the entire time.

    Stayed in June 2024

  • Reviewed: 29 May 2024

    4.0
    We made the accommodations work. If we weren’t so tired from our previous move, we would have found another Extended Sta
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 27 nights
    • Submitted via mobile

    The furnishings are old and outdated. One of the stove top burners didn’t work and one of the outlets didn’t work. We put in a work order but within the 3 1/2 weeks we stayed there, no one came to fix the items. The carpet was stained and had a smell. The bed didn’t have a comforter, just a sheet and top cover that would be used under the comforter.

    The location was good and the staff was pleasant and helpful.

    Stayed in May 2024

  • Reviewed: 11 May 2024

    5.0
    They have roaches
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    They need to fix things repair, spray to remove the roaches. The staff is awesome ..they do try to meet all needs

    I really enjoyed the roaches crawling across the desk.

    Stayed in May 2024

  • Reviewed: 12 February 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Bathroom smelled like a cigarette factory as if it was coming from the vents.

    Stayed in February 2024

  • Reviewed: 14 September 2023

    4.0
    Sticky floors broken everything
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Broken sink, broken ac unit blows smoke in heater mode.

    Close to the pool hall and great shower only

    Stayed in September 2023

  • Reviewed: 16 August 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    You can't call coffee and plastic packed muffins a "breakfast".

    Stayed in August 2023

  • Reviewed: 31 July 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Had roches, drink vending machine was out of stock. TV no remote

    Location

    Stayed in July 2023

  • Reviewed: 12 June 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    After getting settled, I had to change rooms. The toilet did not flush.

    Stayed in April 2023

  • Reviewed: 5 June 2023

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Had booked for 2 King suites but was told that they had none available (double booked the rooms). Rooms had dirty bandaids on walls.

    Stayed in June 2023

  • Reviewed: 12 May 2023

    7.0
    Great location for Work Traveling!
    • Business trip
    • Solo traveller
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night

    While okay, my son said that breakfast would have been better with more options. There was nothing else mentioned.

    I booked this reservation on behalf of my son who was traveling for work. He found his room to be comfortable and clean. The location was excellent for his purposes. There were no complaints!

    Stayed in May 2023

  • Reviewed: 21 April 2023

    6.0
    Pleasant
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I saw a few roaches. the first room they put me in the toilet was broken and didn’t have a handle. Rooms weren’t the cleanest…

    I like the full kitchen and the lady that checked me in was very nice and helpful

    Stayed in April 2023

  • Reviewed: 16 March 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Idk

    Quiet

    Stayed in March 2023

  • Reviewed: 13 December 2022

    5.0
    Passable
    • Business trip
    • Family with young children
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Lori

    The rooms

    Stayed in December 2022

  • Reviewed: 4 December 2022

    7.0
    Good
    • Business trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I had no top sheet for my bed bathroom was not clean no bath mat.

    Stayed in December 2022

  • Reviewed: 2 January 2022

    6.0
    The location, the building and rooms have so much potential but they need people working who really care and will uphold
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    no utensils cups, tea coffee maker provided as said in advertisements. No internet connection every time I hooked up to it, and the heavy smell of marijuana in the hallway in the morning and at night, people asking for money or cigarettes. Had originally picked the location further down on the expressway but were shifted by booking. com to this one, as told by the girl on duty, also was supposed to be a king bed but was told the room had been trashed and not available so was given a queen room. In all, won’t stay there again .

    close to family and highway and shopping.

    Stayed in January 2022

  • Reviewed: 18 September 2021

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    Breakfast: You shouldn't advertise that you serve any kind of breakfast if all you serve is coffee and an envelope to make your own hot cereal. It's false advertising. I will think twice before letting the "breakfast" offer sway me to choose a hotel in the future.

    It was more affordable than many other hotels in the area. Everything was in working order, too.

    Stayed in September 2021

  • Reviewed: 3 September 2021

    5.0
    Front desk staffs were great - courteous, and professional. The manager on duty was very helpful.
    • Business trip
    • Solo traveller
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night

    Bed sheets appear not changed after previous occupant left.

    N/A

    Stayed in August 2021

  • Reviewed: 24 August 2021

    7.0
    Good rate and area decent.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    The counter to was peeling off the cabinet and kept popping out into the walkway about 3 feet. Not a big deal.

    It was grab and go muffins and granola bars.

    Stayed in August 2021

  • Reviewed: 19 June 2024

    2.0
    Very poor
    • Leisure trip
    • Group
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    When I checked in I was given the wrong key to a room that was occupied and when i went to the front desk, the person at the desk questioned if i even had a reservation because i didn’t come down fast enough. i was taken aback and said “huh?” and she mocked me in a loud tone, “HUH?”. They also were very accusatory about the booking, check-in, and the room key before even asking for the booking information. The staff made a mistake and I was berated for it.

    Stayed in June 2024

  • Reviewed: 18 June 2024

    1.0
    We absolutely would never recommend this to anyone.
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The facility was filthy. The suite had dried food on the walls, the refrigerator was covered in old dried food, the floor was sticky, the unit smelled of filth. The ceiling above the refrigerator had blackened cobwebs matted to the ceiling appeared to have never been cleaned..ever...Moved the bedspread back on the bed and there was what appeared to be pubic hair on the linens. Pulled the sheet back and the mattress itself was filthy with what appeared to be dried bodily fluids on it. My husband is a cancer patient and was in town for chemo. We were forced to find other accommodations that were safe for us to stay.

    Absolutely nothing about this place was likeable.

    Stayed in June 2024

  • Reviewed: 9 June 2024

    2.0
    Horrible
    • Leisure trip
    • Couple
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room smelled like cat poop and cigarette butts we’re found in the draws of the night stand

    Absolutely nothing

    Stayed in June 2024

  • Reviewed: 4 June 2024

    2.0
    We left early...
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights

    The hotel room was not clean and smelled like cigarette smoke. While we were there, state officials were on the property and conducting a search for a person they were trying to locate, which subjected me to a somewhat feeling of discomfort and unrest. While breakfast was "provided" it was just a table with drip coffee and granola bars. The biggest discomfort really was how dirty the hotel room was. The kitchenette had a previous mess on there, the sheets smelled of smoke, and the shower had stains and didn't drain properly. Admittedly I can be a bit germaphobic, but its always nice to know ahead of time what to expect.

    The staff was friendly, and welcoming to my pet

    Stayed in June 2024

  • Reviewed: 3 June 2024

    1.0
    I won’t be back.
    • Leisure trip
    • Couple
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The first room we were given was occupied The staff was cordial and getting us another room That room was fairly clean, but the bed was horrible. The concrete floor would’ve been softer. There was no TV remote and after calling and then going down to the front desk and waiting 15 minutes, I was able to get one

    Stayed in June 2024

  • Reviewed: 29 May 2024

    9.0
    Short and sweet
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There is a confusing little drive way that you have to use in order to get to the property.

    Everything was clean and near. We got a window that looked out in a way that we could see our truck. The location is close to several big stores like Walmart and the mall.

    Stayed in May 2024

Showing 1 – 25

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