1521 Premium Outlets Blvd, Norfolk, VA 23502, United States
#35 of 46 hotels in Norfolk
Guests' ChoiceBased on 698 hotel reviews
5.7Cleanliness
6.3
Comfort
6.5
Location
7.6
Facilities
6.2
Staff
7.0
Value for money
6.4
Free WiFi
6.3
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End of dialog contentReviewed: 2 November 2024
Yolanda
United StatesLarge, dead bug in the room at check-in. Dirty/stained pillowcases on my bed. I had to retrieve replacements as no one was available to bring them to my room.
Proximity to the event I was attending, the outlets and restaurants.
Stayed in October 2024
Reviewed: 29 October 2024
Christie
United StatesThe bathroom was extremely small, and the sink was outside of the bathroom.
The beds were comfortable
Stayed in October 2024
Reviewed: 28 October 2024
Laila
United StatesI paid for breakfast and didn't get it
Stayed in October 2024
Reviewed: 21 October 2024
Jose
United StatesThe hotel seemed to double as a shelter, and I don’t really object to that except that it was extremely loud all nite. You can hear the television next door very loud and some of the residents stood outside panhandling.
The free breakfast was ok except it was the samething everyday and the options were very limited
Stayed in October 2024
Reviewed: 15 October 2024
Laurell
United StatesOutdated, clothes from Previous customers left in the bathroom only one light worked
Okay for a quick stay
Stayed in October 2024
Reviewed: 30 September 2024
Susana
United StatesBeds were uncomfortable. The place is in need of upgrading.
Only the location . It was convenient for our trip
Stayed in September 2024
Reviewed: 22 September 2024
Maura
United StatesThe pool needs work.
The breakfast was a good. And the bed was comfortable. And we needed extra towels and the housekeeper brought them to the room
Stayed in August 2024
Reviewed: 17 September 2024
Laura
United StatesStrange people hanging around front desk entrance. A lot of odors inside the building.
Centrally located
Stayed in August 2024
Reviewed: 9 September 2024
Owen
United StatesFound a small roach and had a tv that wouldn't shut off. Had to dig behind wall mounted tv to unplug. To many people standing right outside the door smoking dope. Should have a minimum distance rule.
Location was nice . Plenty of restaurants and shops without walking distance.
Stayed in September 2024
Reviewed: 3 September 2024
Bezenia
United StatesThe staff
Stayed in August 2024
Reviewed: 13 August 2024
Travel
United StatesOutdated. Old tvs. No smart TV
Good value. Breakfast was good
Stayed in August 2024
Reviewed: 12 August 2024
Ggg
United StatesBead, pillows, room, breakfast
Stayed in July 2024
Reviewed: 9 August 2024
Charlie
United StatesThe hard bed
The shower
Stayed in August 2024
Reviewed: 4 August 2024
Song
United StatesFelt clean and comfortable enough. A standard for acceptable stay.
Stayed in August 2024
Reviewed: 4 August 2024
Nida
United StatesNot clean,furniture is to old
Nice location near by all the food restaurants and shopping places and 15 min drive for downtown
Stayed in July 2024
Reviewed: 25 July 2024
Sheila
United StatesI didn't have phone that was connected ask for one. Didn't get it.
Stayed in July 2024
Reviewed: 13 July 2024
Andrea
United StatesWell where do I start.... the website needs updated it says they have a pool which they do but it's only open on certain days ( which a pool is a deal breaker for my kids) they had a ice machine but it wasn't working which isn't a real big deal... the hotel needs some maintenance upkeep... the front desk really isn't helpful at all for anything. My husband needed our coffee pot replaced it had pieces of it missing they said they would bring one up well we were there 3 days and never seen one so we just went out and bought coffee... the remote to the TV didn't work we tried to figure that out after asking them a few times we took it upon ourselves. When you first walk in there is a sign that says no smoking campus ( but they don't stick to it because people are smoking pot right at the entrance way or in there rooms) which if you ask me is quite rude to the other customers that don't want to smell it or walk through the clod of smoke. You can also smell it in the halls. The desk says they know about it bust they can't do nothing about it. ( compliments to a no smoking facility)... that and the hallway could use vacuuming and they could pay closer attention to the rooms when they clean. When we walked in to our room after check in we found dried food stuck to the floor...
It was a place for us to lay our heads for the trip.... the shower had really hot water and honestly it was pretty big for just a shower... basically you hear the term " you get what you pay for" well this is the hotel.
Stayed in July 2024
Reviewed: 12 July 2024
Clarissa
United StatesThe hallway, it stunk
The property was nice but needs a little cleaning
Stayed in July 2024
Reviewed: 28 June 2024
Cecil
United StatesAc in lobby broke. Gym broke/closed. Room could use with more thorough cleaning.
Breakfast ok. Location good for what i need.
Stayed in June 2024
Reviewed: 24 June 2024
Dennis
United StatesThe guy was rude to us about the pool. The hours posted were one thing but when we tried to go in he talked to us very rudely
The location was close to the outlets and all the other places we visited
Stayed in June 2024
Reviewed: 19 June 2024
Mariela
United StatesWe rent a room for three people and the beds were too small for that.
Staff very kind and solving problems on time.
Stayed in June 2024
Reviewed: 17 June 2024
Lizzie
United StatesWe have stayed at this place many times over the past 10+ years. We have watched it deteriorate over time but this was the WORST! No air in the lobby or breakfast area??? Why? The floor in our room was filthy! I stepped in a huge “gob” of something sticky by the fridge that took me some time to get off! The fitted sheet on our bed had a huge hole in it! We had only three VERY small pillows and were told no other pillows were available. The hot and cold taps in the bathroom sink were reversed AND there was NO water pressure at the sink!
Breakfast was okay, nothing special. Air conditioning in the lobby and breakfast area was NOT on!!
Stayed in June 2024
Reviewed: 17 June 2024
Iesha
United StatesStans on the floors and the walls. Broken equipment
The breakfast was amazing it was actually more than what I expected it to be. The cook made sure everyone was being respectful and using the proper utensils instead of hands. The property was nice and semi worth it. Bad customers and customers who don't care makes the property bad. The gym equipment was broken the pool was down from the time I got there til the time we left which sucked being that it was summer and my son really wanted to swim. The rooms were nice and clean of course there were stans and the walls wasn't cleaned property but again that's where bad customers come in at. For this location and everything that comes with it I expected for it to be higher I guess that's why they attracted the bad customers at times. Overall it was very accommodating and I thank you for having us.
Stayed in June 2024
Reviewed: 11 June 2024
David
United StatesDirty floors and to much carpet in the commen areas. Old beds that are uncomfortable. Having Rheumatoid arthritis you need a comfortable bed not a hard bed.
Breakfast was good and the food was hot. The juice machine had been out for over a week per the staff. The carpet was dirty and stained. Don't put carpet in a dining area unsanitary.
Stayed in June 2024
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