8221 North IH-35, Austin, TX 78753, United States
#209 of 210 hotels in Austin
Guests' ChoiceBased on 203 hotel reviews
4.2Cleanliness
5.1
Comfort
5.1
Location
6.0
Facilities
4.9
Staff
6.2
Value for money
4.9
Free WiFi
5.4
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End of dialog contentReviewed: 22 June 2024
Hernandez
United StatesThe breakfast did not meet my expectations. The lights did not work in the kitchen area or the night stand lamp. The only light in the room was the restroom. There were no sheets or bedding for the sofa bed. I had to ask for the at the front desk.
Only liked the size of the room. I liked that the fridge and microwave worked. The ac worked well.
Stayed in June 2024
Reviewed: 26 May 2024
Whitley
United StatesBad part of town, room smelled, sheets had cigarette burns, dead bugs on walls and windows.
Staff was accessible
Stayed in May 2024
Reviewed: 12 April 2024
Kathy
United StatesShower cutoff did not work. There was no chair in the room. There was no trash can in the room. Sheets had blood spots on them.
Room was clean. Shower, toliet beds were clean
Stayed in April 2024
Reviewed: 11 March 2024
Jeffrey
United StatesCleanliness of room and staff
Absolutely nothing
Stayed in March 2024
Reviewed: 26 February 2024
Rea
United StatesIt reaked of cigarette smoke. The complimentary breakfast was a basket of stale muffins. The coffee wasn't even hot. It was extremely mediocre. The staff was stale as well. Very stereotypical black woman, sorry to say.
Pretty cheap for a suite on a weekend
Stayed in February 2024
Reviewed: 23 October 2023
Antonio
United StatesCompletely dirty, broken door handles, tub disgusting, room smelly, old carpeta, fridge noisy - a disaster - plus very expensive
Location
Stayed in October 2023
Reviewed: 27 June 2023
Devante
United StatesI had to get two rooms because the first one was extremely hot and the second room had mold growing rapidly in the bathroom. Neither room had any dishes or utensils to cook. Breakfast was just coffee and oatmeal with no bowl to make it in. Hotel is a bit confusing to navigate though.
Stayed in June 2023
Reviewed: 5 June 2023
Laura
United Statesmolded shower tiles, shower curtain wouldn’t remain in place, substance on nightstand concerning, various admission doors propped open with rocks causing security concerns.
location and staff was nice
Stayed in June 2023
Reviewed: 4 June 2023
Cullens
USAThe room smelled like smoke . No breakfast .never again will I come. Back the room. Was not worth what I payed for this place was a joke the girls that worked over never stayed at the desk I waited 20 min so they could get my key to work cause it would never work.the out side of the hotel look like a trash dump. I payed to much money for this trash can I stayed at
The ac
Stayed in June 2023
Reviewed: 2 May 2023
Mario
United StatesIt smelled bad and it looks in bad condition all around. The AC unit in my room made lots of noises, my access card stopped working and the whole place looks run down.
It is located in a good location.
Stayed in April 2023
Reviewed: 1 May 2023
Dorotia
United StatesOur room smelled like cigarettes the entire time even though we were told it was a no-smoking building. There was also human poop smeared on the bathroom wall and the carpets were disgusting.
Stayed in April 2023
Reviewed: 15 April 2023
Karen
United Statesoutside doors of the hotel propped open at all times allowing anyone inside the hotel. several cars with flat tires that had apparently been sitting on the property for a while.
bed was comfortable
Stayed in April 2023
Reviewed: 8 April 2023
Short
United StatesWhen I checked in I was told they may not have a room available because they were so booked. My booking.com reservation didn't pop up when I got there. The bathroom sink in my room was clogged when I got there. The hotel staff were begrudging in doing their duties.
The hotel was located close to the event I was attending. It also was surrounded by a number of restaurants.
Stayed in March 2023
Reviewed: 28 March 2023
Myrna
United StatesIt was absolutely filthy. Ran down. Roaches.
The air conditioner worked well, fridge was cold.
Stayed in March 2023
Reviewed: 9 March 2023
Jacky
United StatesNo breakfast offered. This was one reason for booking this property.
Stayed in March 2023
Reviewed: 6 March 2023
Tony
United StatesAdvertise what is really available or drop the price for not having certain things available.
Their was no breakfast offered as advertised, no pool available as advertised, the sink was broke no water came out, and the sofa bed couch that was advertised had no mattress inside of the couch it wasn't brought till the second day. Very unhappy with this hotel.
Stayed in March 2023
Reviewed: 23 February 2023
Valda
United StatesFirst of all, I didn't feel safe as all back doors. are always open. In 5 days I saw a security lady once and only becoz dog attacked other guest. Most annoying was key car not working almost every time. When I came back third day to the reception, I didn't meet supporting staff - I was blamed that I keep it next to my phone and I showed her that I even had a separate purse for 6 cards now. Another annoying thing - smell in the room. Even expensive candle didn't help. Last thing, out of 5 days, 2.5 there was no water and I understand things happens, but I was upset that I was not informed upon check-in, but saw a sign on the back door, not front.
I Like ESA as they have a small kitchen in the room and stayed here 4y ago, this was the reason of coming back.
Stayed in February 2023
Reviewed: 11 January 2023
Uju
United Statesnot clean/smoking
location
Stayed in January 2023
Reviewed: 8 January 2023
James
United StatesFor $175.00 the shower don't work, couldn't take shower, used hand soap left on sink, the attitude at the front desk is what made me regretting spending $175 😑.
Stayed in January 2023
Reviewed: 20 November 2022
Russell
United StatesThe bath tub tile needed work the tile was falling off the wall.the tub had chips in porcelain and rust they say their is utinsaules in the kitchen their isn't.no smoke alarms.cabinet doors dirty.could sign in to the wifi wifi had no security.....
Stayed in November 2022
Reviewed: 7 November 2022
Hurd
United StatesThere was only one pillow in the bed was hard. The bathroom where the tub is was not appealing to even take a shower in. Basically the pictures that I looked at online did not match the in-person scenery once I got to the hotel.
The space
Stayed in November 2022
Reviewed: 5 November 2022
Trisha
United StatesThe room was not as it was depicted on Booking.com. There was no sofa or comfortable chair to sit in, despite its being a suite. There was a kitchenette but no coffee pot, coffee cup, or coffee. When I asked for a change and for coffee, the front desk staff was unhelpful, promising a change in room for the following day but not following through, and telling me there was no coffee pot available. The first morning, when I got up to go downtown, there was not only no coffee in the lobby at 6:30 and 7:30 but no breakfast at all, no person at the desk. The towels were thin, bed cover thin, shower had little water pressure. Lights in main room were not working. Plugs did not work. I had to return to the front desk twice to get the key card fixed, despite following their direction to keep it away from my phone. Basically, nothing was as depicted and very little worked.
Not much. The exterior appearance is lovely, surrounded by live oak and crape myrtle trees.
Stayed in November 2022
Reviewed: 24 October 2022
Tatiana
United Statessink and bathroom seems dirty . the bed sheets looked dirty
Stayed in October 2022
Reviewed: 16 May 2022
Michelle
United Statesdirty rooms, they made us wait for a clean room upon arriving , staff with attitude, there is no breakfast provided they have coffee and packages of oatmeal
it has nice A/C
Stayed in May 2022
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