I was disappointed that the lobby had a fragrance in the air. I am sensitive the perfume/fragrance. I also got an email confirmation that said masks are required at all their hotels. We almost cancelled our reservation but called and found out the email was incorrect. Also, wish parking cost was part of the reservation. Lastly, I put that we had 3 people (our 17 year old with us). The booking said we would have 2 beds. We did have a sofa bed but no sheets in the room for it so called the front desk and could not get through so had to walk down to ask for additional bedding.

The cookies and water at check in were nice. Location was good and room was pleasant.

Stayed in June 2024

Parking is way to expensive and should be included in the already pricey room rate

Stayed in May 2024

-

Very clean, comfy beds, nice pool and common areas, neighborhood

Stayed in May 2024

I have to pay $30 for parking. that's crazy.

Stayed in May 2024

Our room was not ready on time and was relatively dirty. Also for the sofa bed we had to request linen as it was missing and also we were not provided with the right number of towels as the number of persons. The room was not cleaned during our stay.

The location of the hotel is nice and the staff were friendly. The hotel seems to have updated decor and the pool area and public ares seem fun and vibrant.

Stayed in May 2024

We reserved a room for 3 people with a king and single bed. Upon checking in I confirmed that there was a single bed (in addition to the king). They knew we were 3 people. We went to the room and we were getting ready for bed. I pulled out the single (sofa bed) to find there were no sheets or bedding. The phone in the room was disconnected so I walked to the front desk (which was not busy at all) to ask them to bring bedding and make up the bed, and fix the phone. I waited. Nothing. Rather than schlep back to the main desk, I called with my cellphone. They sent someone with 2 sheets, no pillow, no blanket, and no concern about the inoperable phone. He left and returned with the rest of the bedding. I made up the bed, as they simply handed the stuff to me. When I reserve a room with those beds I expect them to be made up and ready. That’s why I reminded them upon check in. And to ignore me when I went to the desk to ask was really annoying.

It was clean and comfortable.

Stayed in May 2024

Nothing!!

Breakfast was GREAT!!

Stayed in April 2024

The WIFI situation is not great, generally, wifi nowadays is provided for free almost everywhere in the world whereas here you only get complimentary wifi for simple browsing not enough for streaming or watching videos. Also, you have a nice modern TV in your room however you are not able to 'stream/cast' from your own personal device onto the TV. This is quite poor.

The location is great. It is a 30-minute walk to the coast, generally a nice area.

Stayed in April 2024

I didn’t liked that we needed to carry our bags to our room and back to the lobby.

I like that it has a very good location, nice parking space and overall clean

Stayed in April 2024

Comfortable room with pool area view, lacation near Marina del Rey harbour and shopping center. Parking available for high parking fee.

Stayed in March 2024

Needed to put together for the sofa bed, ask for sheets and towels.

Location, clean, nearby grocery store, can use the sofa bed

Stayed in March 2024

The overnight staff and the room or the floor on the last night had a very strong cannabis odor.

Location and the day staff in reception and dinning hall.

Stayed in March 2024

Clean but the hotel like most things in the US is a bit dated. They don't service the room daily...which was sort of odd given the price point. $250 a night

Great location and staff.

Stayed in April 2024

Ticked away in a car park but once in the hotel it’s lovely

Great facilities. Great coffee in the rooms. Good location.

Stayed in March 2024

i didn't like the timed bathroom light. Went off too soon. Think the shower door was mounted backwards, because their were no grab bars in the shower. Temperature good but water pressure a little low.

Heating was good, except a little noisy when kicking on. Beds were good. Coffee machine worked well. Lighting and plugins were good. Room was quiet. TV had a good picture. Overall a nice room.

Stayed in April 2024

away from the beach

nice hotel a lot of shops, restaurant around

Stayed in January 2024

One price, but different levels of comfort for the room There is no access to internet Getting new towels from front desk Free parking in the neighborhood

Location

Stayed in January 2024

Bed was not very comfortable.

Stayed in January 2024

There was 4 of us in the room, but everyday we will only get 3 fresh towels… pool suppose to be open in 1st January, but has been moved to the 7th January.

It was good location, clean and friendly staff.

Stayed in January 2024

Price of overnight parking, no bathrobes

Good location, walkable, nice room,

Stayed in November 2023

Excellent location. Free parking.

Stayed in November 2023

Price

Location

Stayed in October 2023

Nothing

Great location room was pleasant, Confusion about parking according to the website there would be a $26 charge but the barriers were up and it parking was free!!

Stayed in November 2023

I tried to pay part of the bill in cash and part in credit card but the person at the reception said that it was not possible. This is something common in the great majority of the hotels.

Good location and the room was updated and comfortable.

Stayed in October 2023