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  5. Reviews of Extended Stay America Suites - Washington, DC - Herndon - Dulles

Reviews of Extended Stay America Suites - Washington, DC - Herndon - Dulles This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1021 Elden Street, Herndon, VA 20170, United States of America

#19 of 20 hotels in Herndon

Guests' Choice

Review Score

Based on 176 hotel reviews

6.6

Score breakdown

  • Cleanliness

    7.1

  • Comfort

    7.1

  • Location

    8.0

  • Facilities

    6.8

  • Staff

    7.4

  • Value for money

    7.1

  • Free Wifi

    6.6

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 30, 2024

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    No frying pan available Breakfast could be better

    Stayed in March 2024

  • Reviewed: February 22, 2024

    7.0
    This is a nice value for money stay
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 5 nights

    Good value for money

    Stayed in February 2024

  • Reviewed: February 3, 2024

    8.0
    Excellent
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The bathroom set up and you had to get your pots and pans downstairs

    Room cleaness and the way the rooms were set up

    Stayed in January 2024

  • Reviewed: January 29, 2024

    6.0
    Pleasant
    • Family with young children
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I chose pay now on booking. However i was still charged at the property

    Quick arrangement

    Stayed in January 2024

  • Reviewed: October 13, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 2 nights

    Breakfast was available but a minimal options were there. Hotel was good and comfortable. Clean and staff were also cooperative. Recommended for friends. Overall experience was good and recommended for friends.

    Stayed in September 2023

  • Reviewed: October 10, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The check-in was a bit challenging. I have booked the room and it was confirmed. However when I arrived at the hotel I was told by the staff that the Booking.com overbooked their rooms, so there was no room available for me. As it was after midnight (I already informed about my expected arrival time) and with a bit of back and forth, the staff in the end somehow found a room for me. Despite this challenge, the reception staff (both night and morning shifts) remained professional and supportive.

    Nice staff and great location from Dulles Airport

    Stayed in July 2023

  • Reviewed: August 25, 2023

    7.0
    Other than other occupants in rooms it was a nice place
    • Solo traveler
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Neighboring rooms were very loud all hours of the night and day. A lot of banging

    Close to where I needed to be

    Stayed in August 2023

  • Reviewed: June 26, 2023

    8.0
    Fine
    • Business trip
    • Solo traveler
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was all carbs. No fruit or protein

    Convenient

    Stayed in June 2023

  • Reviewed: June 23, 2023

    7.0
    Satisfactory for our needs as a base to go into DC area.
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Double beds are not ideal for 4 people. Breakfast was only coffee, packages muffins and Nature Valley bars. at least there was flavored creamer. desk staff was rarely seen in 3 days. they did not initiate any greetings.

    close to the Herndon Metro station so we could ride to DC. Good hot water

    Stayed in June 2023

  • Reviewed: June 6, 2023

    6.0
    Happy with location; disappointed in value and breakfast.
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    I've stayed at lots of hotels that advertise "free breakfast," which range from minimalist to extensive. This one was minimalist in the extreme: coffee, instant oatmeal, and stale muffins. Also, there was no breakfast area in which to eat it. The desk clerk was not sure if my room was ready at check in time and seemed a bit distracted and slightly surly, maybe because he was trying to do too many things at once.

    Location. I was biking on the W&OD trail, and the hotel was close.

    Stayed in June 2023

  • Reviewed: May 21, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    humble breakfast

    good value

    Stayed in May 2023

  • Reviewed: March 15, 2023

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It was fine

    Clean,decent for 1 night stay. Did not eat breakfast,so cannot comment on that. I stayed 1 night.

    Stayed in March 2023

  • Reviewed: February 8, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The smell of fish that permeated the first floor where I stayed. And then the next morning the smell of garbage since I assume the garbage was just taking out. Breakfast was stale and not much of a breakfast

    Clean rooms. Great wi fi. Friendly staff.

    Stayed in February 2023

  • Reviewed: December 14, 2022

    7.0
    Good
    • Business trip
    • Solo traveler
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Some odd odors, could have been cleanser smells or... Based on seeing my reflection in an elevator, I think the shampoo might have been cat shampoo.

    Good price and good sized room. I wanted a place to sleep and got just that for a reasonable price.

    Stayed in December 2022

  • Reviewed: November 10, 2022

    7.0
    The breakfast was almost nothing
    • Business trip
    • Couple
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    as soon as you enter the room, there is a strange smell, but you get used to it after a couple hours

    location

    Stayed in November 2022

  • Reviewed: May 28, 2022

    8.0
    comfortable stay
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Could do better in maintaining the place by replacing old with the new. I stayed at this location twice 1st time my room was completely cleaned and nice 2nd time it was a different room and it could’ve been better. That specific room needed a few updates

    good location to where I reside

    Stayed in May 2022

  • Reviewed: October 24, 2021

    8.0
    Very Good
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast & Coffee

    Stayed in October 2021

  • Reviewed: October 13, 2021

    6.0
    Pleasant
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Our next door neighbor was a bit odd. He seemed to be a long term resident —left his door open, sat in the hall on a chair at all hours of the day and night.

    We stayed here for a flight to Portugal out of Dulles. The manager graciously extended our checkout time because our flight was late in the day. We were also traveling with our dog and hotel is pet friendly.

    Stayed in September 2021

  • Reviewed: August 28, 2021

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Got bitten by a few tiny red ants.

    The desk clerks were wonderful, especially Bailey.

    Stayed in August 2021

  • Reviewed: May 10, 2024

    5.0
    It was calm and easy stay
    • Business trip
    • Solo traveler
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    When I got in the hotel the stuff was busy there’s no one sitting in the front desk and when I got in the room the floor was sticking

    It’s near the airport and there’s a lot of restaurant near it

    Stayed in May 2024

  • Reviewed: May 9, 2024

    1.0
    terrible experience
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 3 nights

    the room smells, the staff are not at all helpful, and breakfast is a joke. felt like cheated.

    the location is quite convenient and has access to lot of restaurants

    Stayed in May 2024

  • Reviewed: April 29, 2024

    1.0
    Worse experience
    • With a pet
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    Had bed bugs my bath had a hole so could not bath someone banging on the walls every night and when I was asked for a refund I was laughed at and told I owe them $20

    Stayed in April 2024

  • Reviewed: March 28, 2024

    5.0
    I will not be staying at this extended stay hotel again, even though it is a great location.
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 2 nights

    It is advertised as having everything you need- you know as an extended stay should be. Cabinets were completely bare - had to go to front desk to ask for dishes, silverware, ice tray (yes, I said ice tray - there are no ice machines in the hotel). I did feel like the sheets were not as soft as sheets I had felt in other hotels. The elevator had huge pictures of the hotel and the rooms showing well stocked kitchens - This was a daily annoyance as our room certainly wasn't equipped with anything in the kitchen area.

    Location of the hotel was fantastic for us and also ease of checking in/out. Ease of getting our luggage to our room by using the luggage carts. Everything in the room was very clean and the heating/air conditioning in the room was very easy to control and quick to respond. The gentleman at the front desk was very polite and nice. The lady who gave me the dishes when I went to the front desk was also very nice, despite my less than friendly demeanor when I learned I also needed an ice tray.

    Stayed in March 2024

  • Reviewed: March 11, 2024

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Room smelled of urine. Halls smelled of smoke.

    Friendly staff.

    Stayed in March 2024

Showing 1 - 25

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