333 North Dearborn Street (Driveway Entrance at 350 N. State Street), River North, Chicago, IL 60654, United States of America
#45 of 182 hotels in Chicago
Guests' ChoiceBased on 745 hotel reviews
8.6Cleanliness
8.9
Comfort
9.0
Location
9.5
Facilities
8.6
Staff
8.9
Value for money
8.4
Free Wifi
7.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
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End of dialog contentReviewed: September 9, 2024
Keona
United States of AmericaNothing
The best location
Stayed in September 2024
Reviewed: August 12, 2024
Stacey
United States of AmericaNothing, will definitely stay here again.
Location was great, staff was very friendly and accommodating, and the room was very clean.
Stayed in August 2024
Reviewed: July 27, 2024
Mark
United States of AmericaHave not received my $400…$200 for each stay. I would appreciate the GUARANTEE of receiving my money.
Need the $400….i stayed twice and have not received. VERY upsetting to ME. Will not return unless I receive by August 1, 2024.
Stayed in June 2024
Reviewed: July 4, 2024
Carla
CanadaThe staff there, Linda, Richard, all of them went out of their way to make our stay enjoyable Have never had such great customer service, they are incredible!
Stayed in June 2024
Reviewed: July 2, 2024
Old
United KingdomLack of comfy chairs in our room, lighting could be more easily controlled from bed
Perfect location for food and drink, enjoyed 'Yolk' nextdoor And bar staff very helpful
Stayed in June 2024
Reviewed: June 24, 2024
Dave
United States of AmericaNothing
Very classy and attentive staff
Stayed in May 2024
Reviewed: June 2, 2024
Melissa
United States of AmericaThe row of outlets on my side of didn't work.
Good hotel in a convenient location for walking to most of the sites or taking public transport. The staff was very friendly, especially Richard at the bar. The room was spacious and well-lit, and had a safe and enough hangers for two people.
Stayed in May 2024
Reviewed: May 13, 2024
Stephanie
United States of Americagreat location, quiet room as I requested, nice staff
Stayed in May 2024
Reviewed: April 25, 2024
Basel
Saudi ArabiaNo views, and a bit old and dated.
Location is excellent
Stayed in April 2024
Reviewed: April 23, 2024
Sod
MexicoA little run down, bathroom towels were worn down and not the quality you'd expect from a Marriott hotel. The image on the TV wasn't good and couldn't find the adjustments settings. No HBO, really?
Great location, close to metro station, riverwalk. Very comfortable bed, good room and bathroom measurements.
Stayed in April 2024
Reviewed: April 22, 2024
Michelle
United States of AmericaN/A
The staff were friendly and helpful. We had a lot of bags and the attendant was right there with a cart to assist. They also informed us of events nearby.
Stayed in April 2024
Reviewed: April 21, 2024
Scott
United States of AmericaNothing
It’s near the music venue I was in town for.
Stayed in April 2024
Reviewed: April 15, 2024
Robert
United States of AmericaThey charge you that ridiculous destination fee as if I give a f**k about complimentary yoga class? The fancy hotel bar has the all the soul of a forced social after the business convention. But I mean, you don't have to hang out in it. I didn't. There's plenty else to see and do. Amusingly, the rotating door broke down like 10 times a day, every day, what's up with that? Yall ought to sort that out, not a good look LOL
Clean, comfortable, great location. I mean that's why I'm there yeah? As far as Riverwalk area goes it was the cheapest in its class, so that's cool.
Stayed in April 2024
Reviewed: April 5, 2024
Pierre
CanadaHaving specified "2 beds" when booking with Booking.com, your establishment apparently received our reservation from them for a room with only 1 bed...(?) Perhaps realigning communication with them would help avoid future misunderstandings. Besides that, there's nothing we didn't like. Given the time, we would've gladly stayed longer :)
We had booked with Booking,com for 2 double beds, but got one king size bed instead. Our charming host (who's name escapes me) was very apologetic and dead set on making things right. He called us the very next day to arrange a transfer to a newly available room with 2 beds, and offered us complimentary drinks at your bar. We were settled and quite comfortable on the one big bed (I was travelling with my 21 yr. old son) so we actually chose to stay put. Your staff aims to please, and they do it well. They can take pride in their work...
Stayed in April 2024
Reviewed: April 4, 2024
Xiaotong
CanadaGreat location
Stayed in March 2024
Reviewed: April 4, 2024
Moto
Japannoise from next room in the middle of night...
location. room was clean and not too small. bed was very comfy.
Stayed in March 2024
Reviewed: March 29, 2024
Jani
United States of AmericaThe hotel is right behind some very dystopian looking high rise apartments and parking garages. Depending on the side of the hotel you're on, you will wake up feeling like you're in the capital and about to enter the Hunger Games. The rooms (while mostly clean) could use some updates. My toilet seat looked like it had been through war, and was all chipped out which means it's likely impossible to truly clean those things. I don't want to think about what was left behind in all of that paint. They try with the rooms, but small things make them look and feel a bit dated. My bed was also completely off balance, due to a broken frame. My friends and I almost fell a couple of time when we were getting on and off the bed. Finally, I really wish the room had a microwave. I didn't voice any of this until check-out since I was only there for the weekend, but they did say they would have someone take a look.
The location of the hotel is the true star here. It is connected to several restaurant's such as Yolk, and sit right next to the house of Blues. It's a super short walk to Michigan Avenue and the Magnificent Mile. Very much in the heart of Downtown. I know its kitschy, but I could also see that iconic Chicago sign from my hotel window which was cute. I didn't interact with staff much beyond checking in and out, but each time they were super nice and receptive to feedback. They provide water in the rooms which I thought was a nice touch for a US hotel.
Stayed in March 2024
Reviewed: March 25, 2024
Magda
United States of AmericaHallways and rooms very dark. Not enough lighting
Location was great
Stayed in March 2024
Reviewed: March 21, 2024
Katherine
United States of AmericaWe were there for two concerts at House of Blues - the location was literally Right there!! We spent time in the lobby bar and had great service. Especially the young lady working at noon on Saturday March 16 - she was GREAT
Stayed in March 2024
Reviewed: March 20, 2024
Tom
United States of AmericaIssues with the room access card
The location to the House of Blues and the River
Stayed in March 2024
Reviewed: February 22, 2024
Alberro
United States of AmericaParking. Takes too much time to get your car
Mostly the location and the quality of the service. I'm a Marriott fan
Stayed in February 2024
Reviewed: February 20, 2024
Mada
Lebanonno answer from room service when I tried to call, and when I asked for an extra bed I had to call for follow-up before I was told that the room could not accommodate and extra bed instead of the staff calling to inform me, and I had asked to send someone to clear the trash but nobody showed up, and I was told I was not going to be charged for internet but I was
location, overall feel of the hotel, friendly and helpful staff
Stayed in February 2024
Reviewed: January 18, 2024
Rose
United States of Americathe location
Stayed in January 2024
Reviewed: January 15, 2024
Renee
United States of AmericaWithin steps of House of Blues
Stayed in January 2024
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