8350 Brook Road, Richmond, VA 23227, United States
#66 of 72 hotels in Richmond
Guests' ChoiceBased on 30 hotel reviews
4.7Cleanliness
5.8
Comfort
5.4
Location
7.3
Facilities
5.3
Staff
6.0
Value for money
5.6
Free WiFi
7.5
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Showing 1 – 25
Reviewed: 17 August 2022
Jim
United Statesthe bathroom door wouldn’t close without resulting in the door being stuck. there wasn’t a toilet paper holder. the entertainment center didn’t have any drawer pulls, just a plastic loop on one of the holes. there were used mattresses stacked up outside our window and remodeling debris and trash right outside our door. the floor was dirty and made my feet black.
location
Stayed in August 2022
Reviewed: 14 March 2022
Wolf-dieter
United Statesno breakfast - not even coffee in rooms although announced in booking info
Stayed in March 2022
Reviewed: 27 December 2021
Carr
United StatesIt was loud outside my door and there was no iron and not enough washcloths or service at the front to get more washcloth and one of the towels was dirty
Stayed in December 2021
Reviewed: 18 May 2024
Ebony
United StatesCustomer service, the change in pricing once I arrived, the availability of rooms
Smoking room
Stayed in May 2024
Reviewed: 26 October 2023
Anthony
United StatesI never got my money back he told me If i didn’t have 25 dollars I couldn’t get my room I paid for that’s crazy I want my money back now
Stayed in October 2023
Reviewed: 14 July 2023
Mike
United StatesSketchy neighborhood
Close go our activity, easy access
Stayed in June 2023
Reviewed: 26 September 2022
Swedenburg
United StatesThis property is triffiling as hell, was woken up to a bed bug biting my arm at 7 something in the morning, I got up got dressed and left. I bought it to attention of the lady at the front desk who was rude and had the audacity to say I went to my vehicle and bought the bedbug back with me. So not only was she calling me a liar and threatening to call the cops but now she's calling me dirty basically insinuating that I just walk around with bedbugs to use. She gave me back my deposit which I was gettin back anyway and only gave me back $20 out $72 that I paid for the room saying that was my partial refund ain't nothing partial about $20 out $72. Then had the nerve to tell me to never come back to her establishment because she doesn't like my kind ( I'm african American)I felt highly disrespected and she very lucky I took the high road instead of dragging her to hell, so hopefully this review is enough. DO NOT USE THIS DIRTY RACIST HOTEL ‼ AND I WILL BE FILING A POLICE REPORT ‼
Stayed in September 2022
Reviewed: 16 July 2022
Michael
United Stateseverything staff, room, other than location
the location ONLY
Stayed in July 2022
Reviewed: 26 May 2022
Dana
United Statesthat I was told my brother and cousin couldn’t come visit me after I drove in town and the motel threatened to call police on me for having a visitor for 10mins .
nothing
Stayed in May 2022
Reviewed: 4 May 2022
Quaniqua
United StatesMy toilet was clogged as well as the sink I feel that it was worth the amount I paid.
The location
Stayed in April 2022
Reviewed: 14 April 2022
Frank
United StatesI found hair throughout the room and bathroom, rusty shower heads, mildew on caulking around the bathtub, used toilet paper on dispenser, the cable television, and no tissue in the tissue holder in the bathroom.
Distance from I-95
Stayed in April 2022
Reviewed: 4 March 2022
Maurice
United StatesStaff wasn't friendly. Key to room didn't work. I complained and the attendant seemed like it was my fault and had an attitude 😒. The bathroom floor was not the best. Filthy behind the door.
Was not offered not even coffee in the room. Nothing
Stayed in March 2022
Reviewed: 24 February 2022
James
United StatesNo service
No breakfast
Stayed in January 2022
Reviewed: 25 December 2021
Mohamad
United StatesThe towels had stains. The sheets had stains. The pillows had stains. It stated free breakfast and they told me they had no breakfast. I ask for clean towels and was told they can’t give me any till the next day. I want a refund!
Nothing other than it being close to the highway. Thank God I only booked for 1 night. I want a refund!
Stayed in December 2021
Reviewed: 11 November 2021
Ivy
United StatesThere was no heat and it was the coldest night yet in November! Couldn't change rooms cuz were all booked. Slept in full clothes to stay warm. Had a king-size bed but only had 3 throw pillows size pillows instead of normal size pillows for a large bed. Small throw pillows!
Location
Stayed in November 2021
Reviewed: 8 August 2022
Anonymous
United Statesdirty
Nasty
Stayed in August 2022
Reviewed: 18 May 2022
Joel
United StatesThere are no comments available for this review
Stayed in April 2022
Reviewed: 5 May 2022
William
United StatesThere are no comments available for this review
Stayed in May 2022
Reviewed: 28 September 2021
Wesley
United StatesThere are no comments available for this review
Stayed in September 2021
Reviewed: 29 May 2024
Thomas
United StatesThere are no comments available for this review
Stayed in April 2024
Reviewed: 15 March 2022
Evan
United StatesThere are no comments available for this review
Stayed in February 2022
Reviewed: 23 January 2022
Jasmin
United StatesThere are no comments available for this review
Stayed in January 2022
Reviewed: 11 November 2021
William
United StatesThere are no comments available for this review
Stayed in November 2021
Reviewed: 19 October 2021
Tabitha
United StatesThere are no comments available for this review
Stayed in September 2021
Showing 1 – 25
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