1138 Millersport Highway, Amherst, NY 14226, United States
#5 of 18 hotels in Amherst
Guests' ChoiceBased on 111 hotel reviews
8.3Cleanliness
8.4
Comfort
8.3
Location
8.8
Facilities
8.5
Staff
8.9
Value for money
8.0
Free WiFi
10.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 12 September 2024
Thiyagu
Australianil
all good
Stayed in August 2024
Reviewed: 27 August 2024
R
United StatesBreakfast could have been warmer. It's tough making a left turn out of the parking lot onto the main road.
Christian, at the front desk, was very welcoming and accommodated my room request. Tay, at the breakfast area, was friendly and helped with my breakfast tray. The hotel is clean and the beds are comfortable. I love that there's a shower head with a hose. I don't see that in other hotels. It's great that the bathrooms for the lobby have their own full door stalls and there are women's feminine products available.
Stayed in August 2024
Reviewed: 19 August 2024
David
CanadaThe AC unit in the rooms direct air to the bed which is not comfortable- you’re hot and cold all night - so you don’t get a good night’s sleep.
Staff, location, pool, and layout
Stayed in August 2024
Reviewed: 10 August 2024
John
United StatesNothing
Good location,breakfast and staff
Stayed in August 2024
Reviewed: 19 July 2024
Gaetan
United Statescoffee wasn't very good.
the staff was great, always saying hello. helpful with questions and anything we needed for the room. the facility is a bit dated but well kept and clean. location was easy.
Stayed in July 2024
Reviewed: 15 July 2024
Gary
CanadaBreakfast buffet was just ok Hotel is a little dated but clean
Location and amenities
Stayed in July 2024
Reviewed: 1 July 2024
Tom
IsraelMaybe not carpeting in room. But I imagine it might be helpful in the winter.
staff and services very friendly and very efficient. Always responded to requests in timely fashion. Shower was good and soaps were good.
Stayed in June 2024
Reviewed: 27 May 2024
Rivera
United StatesNot much. The pool water was cold. The mattress was a little too squishy, like it was an old mattress. Our kids missed the morning waffles.
The room was cold, spacey, the bed comfortable. It was very clean. The shower was good. Front desk was incredibly nice and helpful.
Stayed in May 2024
Reviewed: 25 December 2023
Svitlana
UkraineI'm a vegetarian and poor food choices for vegetarians.
Friendly staff, comfortable clean room. The room has a coffee machine and everything you need for cooking. The hotel has a laundry room for clients.
Stayed in December 2023
Reviewed: 23 November 2023
Maria
CanadaPool not accessible during our stay with short notice to rebook for another hotel. Breakfast was underwhelming. Room had an pungent smell of BO.
Convenient location right off the highway and close to Boulevard Mall. Rachel and Rae very courteous and accommodating when our check in was delayed.
Stayed in November 2023
Reviewed: 23 October 2023
Karen
United StatesThe entrance can be tricky.
I actually decided to do some research on this property and learned that it was built in 2005 and renovated in 2017. The property was so well maintained and clean that I thought perhaps it was just renovated within the past 12 months. The staff were very friendly and attentive to guests. Everything was lovely and I felt very safe during my stay. Having such a comfortable atmosphere to return to and to relax in at night , was a major factor in me having a wonderful weekend.
Stayed in October 2023
Reviewed: 15 October 2023
Joseph
United StatesRoom wasn’t ready upon arrival at 3:30pm
Breakfast was ok
Stayed in September 2023
Reviewed: 24 September 2023
Pamela
United StatesNothing
Clean and friendly.
Stayed in September 2023
Reviewed: 31 August 2023
Madeline
United Statesmattress on sofa bed didnt like it
two tv and Kitchen with fridge. I was very comfortable I will stay in the near future
Stayed in August 2023
Reviewed: 31 August 2023
Monica
FranceBreakfast wasn't that good. It had lots of stuff but not so great quality products. Eggs had wierd texture, yogurts full of sugar, not so many fruits, basic cereal. But of course, better than nothing. There is no other choice around and at least you have something on your belly until lunch in Niagara or else. I would have like to have more information about Niagara Falls visit with the girls at the front desk.
We were going to Niagara falls and we found location to be really good. 25min - 30min drive to the falls. The hotel is good, clean, we found the room very confortable. :) They have a book in reception with good choices for dinner in the city.
Stayed in July 2023
Reviewed: 23 August 2023
Amanda
Canadaloved the outdoor common area, fire table etc. also all of the employees were very friendly.
Stayed in August 2023
Reviewed: 21 August 2023
Andrew
CanadaThere was no gluten free options for breakfast, which was disappointing. I could only eat boiled eggs and fruit for breakfast.
We liked the outside seating area, the basketball field for the kids to play in, and the bbq for guests to use. The swimming pool and whirlpool were also excellent.
Stayed in August 2023
Reviewed: 8 August 2023
Edward
United StatesThe room could have been a little bit cleaner, but it was a very nice stay.
The room was exactly what was advertised on Booking.com, unlike most other hotels that show only generic photos that may or may not be the room you are looking for.
Stayed in August 2023
Reviewed: 6 July 2023
Susan
United KingdomHad to request cleaning . The breakfast was not exciting and items were not quickly refilled .
Good location . Spacious rooms . Well maintained . Laundry , pool all amenities needed . Full kitchen including fridge , microwave and cooking utensils.
Stayed in July 2023
Reviewed: 11 April 2023
Pope
United Statesthe property was ok. Needed more parking. breakfast not good & lady taking care of it was rude. Spilled water on floor in room & when wiped up boy was floor dirty.
it was convenient to a lot of places
Stayed in March 2023
Reviewed: 12 March 2023
Adrienne
United StatesWhen we arrived in our room, there was only one bath towel. There also weren't enough pillows. We had 2 adults and 3 children. I called down our 1st morning to have the extras sent up. They weren't there when we left around noon to do our excursions for the day. When we came back early evening, I stayed in the lobby and waited for my husband to go up to the room to confirm whether they had been brought up or not. They had but had been left outside of our room rather than putting them right inside the door.
There were a lot of options for breakfast. Pool area was well maintained. The shower toiletries were good quality and good for those with sensitive skin. Staff was friendly.
Stayed in March 2023
Reviewed: 6 September 2022
Sarah
United Statesit smelled weird
convenient location, patio and pool were nice
Stayed in September 2022
Reviewed: 3 August 2022
Kim
United StatesLittle outdated in our room (one bedroom suite)
The staff was super friendly & helpful. The facilities were very clean. The lobby & outdoor grill/firepit area looked newly redone… very nice. Also a small basketball court. The room itself was clean but pretty outdated especially the bathroom. Typical tub shower w orange wall paper & old tiled floor w grout that looked worn/dirty. Altho it looked a bit tired it was clean! The pool area w hot tub was nice as well.
Stayed in August 2022
Reviewed: 16 June 2022
Amy
United StatesBreakfast
The rooms are small but best thing is breakfast
Stayed in June 2022
Trogir, Croatia
Borovets, Bulgaria
Locarno, Switzerland
Meloneras, Spain
Leonidion, Greece
Brezje, Slovenia
Cervia, Italy
Montevideo, Uruguay
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content