The elevators where not the best but it may be understandable as there was a lot of reconstruction going on when I stayed there. The location of this hotel is not the best for communication other than related to the airport and the neighbourhood didn't seem to be the best one around. What bothered me the most was the lack of window blinds causing the room to be very bright very early in the morning.

I really liked the staff. Everyone was eager to help and make my stay comfortable and easy. I didn't test the breakfast but the little corner shop in the lobby was great and the airport shuttle was very good.

Stayed in October 2022

The price I paid and the view of the room was a prison not happy!

Friendly staff

Stayed in October 2022

No hand soap on wash basin

SPACIOUS ROOM

Stayed in September 2022

convenient

Stayed in September 2022

Bathroom needs to be cleaner and missing some items like hairdryer Air-conditioned needs to be fixed

Evening Staff were professional and friendly Shuttle bus

Stayed in September 2022

It is overpriced for the quality of the facilities. The reality is that you pay for the close distance to the airport.

The hotel is close to the airport with free shuttle service. It has spacious rooms and a good hotel attention.

Stayed in August 2022

Room needs to be updated. Bathroom was small for a king size room. An it need to be cleaner. The sheets was not clean. An the shower kept filling up with water.

Location, the room, the facility

Stayed in August 2022

No breakfast included

Stayed in June 2022

convenient shuttle to airport

Stayed in July 2022

The ants on table crawling. By morning most had died!

Shuttle was excellent. Pick up times were good.

Stayed in July 2022

Woke up to ants on the bed and on me. Had ants on the desk in the room

Restaurant in hotel was very good.

Stayed in July 2022

We had breakfast and shuttle option in booking, but on arrival we got know that shuttle to port is not provided anymore and breakfast place is on renovation. So we cant have breakfast. After talking that we booked WITH breakfast, they started to do something. Staff was really helpful, they offered us breakfast from cafeteria, but cafe was not "under" hotel so they made some deal - but that doesnt make sense - we got pastries and coffee for free, on hotels charge, thats it. And no shuttle to port. So if i would know this in booking, i wouldnt choose this hotel. Also, shuttle from airport wasnt under "Holiday Inn", so we missed one shuttle, second time when we saw that "Crowne Plaza" shuttle bus we went asking to driver if he can drive us to hotel (Crowne plaza is kind near to Holiday Inn). So very very bad experience, i wouldnt recommend this to you.

We liked hotel staff and room. That was only thing that was great. and Hotel is new, fresh and good-looking. Thats it.

Stayed in May 2022

The bathroom Floor was dirty and when you walk in the room the tile was dirty

Stayed in July 2022

We did not like the loud noise from the air conditioner which made it difficult to sleep. The bath was shabby and unpleasant. There was noise and loud conversations in the morning from the corridor. The hotel does not accept meal and accommodation vouchers that airlines UNITED gives as compensation for flight delays. The check-in process is long and especially exhausting when tired air passengers arrive at the front desk. They search for a booking in their computer for an unusually long time, then they print out and give to sign some papers. The lamps above the beds produce a blindingly bright light. The handle needed to open the retractible window was broken or simply missing. This led to the lack of fresh air, while we did not find forced ventilation.

I like a shuttle bus service and drivers kindness. We liked the attentive attitude and service in the lobby restaurant.

Stayed in July 2022

no breakfast and limited options for purchase at a snack bar

location, cleanliness, comfortable bed, great shower!

Stayed in July 2022

My client has reported that your Hotel shuttle was not at the Airport to meet her even after I had emailed you to inform you of her very early morning arrival time. This after in excess of 20 hours travelling time to Newark from Auckland New Zealand. When my client rang you to find out where this shuttle was a member of your staff hung up on her. This may be acceptable to you and hopefully not a reflection of how you treat your guests. As a travel agent of over 50 years experience I chose your property because the Holiday Inn brand I have used all over the world, stayed in a number of your Hotels myself and considered such experience to be a good yardstick. Sadly I have been badly let down. The last thing I wanted was a young lady handing around an Airport totally unfamiliar to her at a very early hour of the morning. This was purely a safety issue from my perspective. I would therefore appreciate your response and explanation for this quite unacceptable action on behalf of your Hotel with an apology that I can pass on to my client. Mike Hood, MNZITT, Travel Directions, Hamilton, New Zealand.

Stayed in June 2022

No room service. AC not working.

Stayed in June 2022

I AAKED FOR A LATE CHECKOUT AND WAS TOLD NO EVEN THOUGHT I AM A REWARDS MEMBER AND WAS SUPPOSES TO BE GRANTED MY REQUEST

NICE QUIET CLEAN PROPERTY

Stayed in June 2022

The hotel is too old. The lock for the room is old too, it didn’t work, so I have to went to lobby and exchange the room key 2 time. The bed is not comfortable, room is so small.

The staff was nice. And it’s just 7 mins from the airport.

Stayed in June 2022

Room. No Breakfast. elevator.

The staffs are friendly.

Stayed in May 2022

Shuttle pick-up was a long wait, almost an hour. No real breakfast included, no other option for a sit down breakfast nearby.

The staff at checkin were very helpful assisting me with installing my US Sim card. Overall I was pleased with my stay.

Stayed in May 2022

i personally don’t think they’re ready for guests bc there is a lot of work still being done. our first room wasn’t completed so we were moved. The rugs are so new that carpet tacks are still in them (be careful - no barefoot or socks) and the phone isn’t working yet so you have to use ur cell or go to the front desk. The restaurant was also not completed yet.

The renovations are really coming along. Everything is looking so updated and new.

Stayed in April 2022

bar close at 10, no coffee in morning

staff, desk in room

Stayed in April 2022

close to airport yet not really convenient to anything

close to airport, nice room

Stayed in December 2021

Some facilities were closed (understandably) due to Covid.

Clean hotel, nice rooms, friendly staff + free airport shuttle.

Stayed in January 2022