1400 Grand Army Highway Route 6, Swansea, MA 02777, United States
#1 of 2 hotels in Swansea
Guests' ChoiceBased on 299 hotel reviews
8.0Cleanliness
8.6
Comfort
8.6
Location
8.5
Facilities
8.2
Staff
8.8
Value for money
7.9
Free WiFi
8.9
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End of dialog contentReviewed: 23 June 2024
Christine
United StatesNo issue with the property
Close to the highway
Stayed in May 2024
Reviewed: 18 May 2024
Noor
CanadaI was charged 68 dollars plus the accommodation fees which I was not aware of that
clean and you get your money worth
Stayed in May 2024
Reviewed: 8 April 2024
Matowaka
United StatesThe pool was small
The room zit was very spacious
Stayed in April 2024
Reviewed: 31 March 2024
Christopher
United StatesThe pool was closed. :-(
Clean, comfortable, great breakfast, staff were attentive and kind.
Stayed in March 2024
Reviewed: 24 March 2024
Kristy
United StatesI didn’t like the creamer for coffee situation- no milk or cream til after breakfast opened and it was all just sitting in cartons on the counter. Everything seemed cheap, from the soap and tissues to the breakfast. But for the price and the fact that the room was spotless, I wasn’t unhappy. Just need cream for the coffee!
The room was huge and clean, convenient to dinner choices…
Stayed in March 2024
Reviewed: 16 January 2024
Christine
United StatesWe had an issue with the TV remote we told the front desk in the morning the remote is not working. We can’t turn the TV on and off and they said they would take care of it. We came back not only didn’t they take care of that they didn’t clean the room The next morning we said you know you never fixed our remote or cleaned the room and I am assuming he was the manager said that we’re gonna give you a credit you’ll receive an email. We received nothing and I think that’s bad customer service.
The hotel was very clean and conveniently located to the highway
Stayed in January 2024
Reviewed: 23 December 2023
Gabreale
United StatesStaff friendliness and helpfulness.
Stayed in December 2023
Reviewed: 12 November 2023
Dale
United StatesThe bathroom could use a refreshing.
The hotel is in a convenient location. It is close to interstate and restaurants. The bed was comfortable, and the room was quiet.
Stayed in October 2023
Reviewed: 7 October 2023
Mary
United StatesI asked a maid 2 doors away from my room to please refill the soap dispenser. Though my room was serviced, the soap dispenser remained empty. The carpets were very badly stained and unsightly. One of the side doors was propped open with a stone. Not sure if a guest or the hotel did this, but it made me feel unsafe. I also felt the price was too high.
Comfortable bed, clean linens. The breakfast included omelets that were fresh and tasted wonderful. Front desk kindly switched me to a king bed when I told them I didn't need 2 queens as my traveling companion backed out. The room was huge.
Stayed in October 2023
Reviewed: 30 September 2023
Smith
United StatesVery difficult to get water temps as we wanted; sometimes cold water couldnt be turned on at sink; sometimes hot not obtainable at sink or shower. 2 luggage carts at entrance not sufficient for size of facility...awaiting availability of a cart held up our check-in for quite awhile.
Breakfast good. Facility overall fine. Staff very pleasant and helpful. Room size very good.
Stayed in September 2023
Reviewed: 12 September 2023
Rickysha
United StatesThe hot water ran out and stayed cold for a while. The pool needs a little TLC. There were algae and hair in the pool. The tub needed some scrubbing.
Easy check-in. Friendly staff. Breakfast is neatly prepared and organized. Customer service was immaculate.
Stayed in September 2023
Reviewed: 19 August 2023
Jingj
United StatesThe air conditioner is very noisy.
The breakfast was good. The room is exceptionally big! Very comfortable stay.
Stayed in August 2023
Reviewed: 6 August 2023
Andrew
United StatesTook a long time for the shower to heat up, whole place smelled of cigarettes, fitness center is a treadmill, bike, & elliptical in a closet
Friendly staff, cleaning crew was super helpful, spacious rooms, great location
Stayed in August 2023
Reviewed: 9 July 2023
Keyser
United StatesWe had no hot water in the shower, but to be honest we didn’t tell them about it until checking out.
Some breakfast items were very good. The scrambled eggs…not so much.
Stayed in July 2023
Reviewed: 6 July 2023
Steven
United StatesVery Good! Location, price was reasonable compared to other hotels in area! Quiet, up on hill, away from noise and traffic!
Stayed in July 2023
Reviewed: 29 June 2023
Laura
United StatesQuiet
Default location for a Newport visit
Stayed in June 2023
Reviewed: 11 June 2023
Hugh
AustraliaA little bit far away from everything, but with car will be no problem.
The room was clean and big. Breakfast was really good and more selections . the e staff we're really nice.
Stayed in June 2023
Reviewed: 3 June 2023
Denise
United StatesHonestly the only thing that I was upset about was the fact that I wanted to extend my stay and unfortunately for us they were completely booked which caused us to to to end end our stay there I think before a room that a guest is in is booked out maybe check to see if they want to extend stay just a suggestion
The breakfast was good and changed on the days I stayed so I was not eating the same thing every morning and the fact that that staff is alert polite and friendly makes it more pleasant and enjoyable
Stayed in June 2023
Reviewed: 25 May 2023
Janet
United StatesEasy access to RWU visit
Stayed in April 2023
Reviewed: 12 May 2023
Mota
Portugalnot run down , clean
clean upkeep was good
Stayed in May 2023
Reviewed: 8 May 2023
George
United StatesWalls in room were slightly thin. Could hear people in next room.
Easy check-in. Nice to have a pool!
Stayed in May 2023
Reviewed: 27 April 2023
Elizabeth
United Statesclean, comfortable beds, fine breakfast, friendly staff
Stayed in April 2023
Reviewed: 27 April 2023
Kim
United StatesFront desk staff was rude, some employees openly discussing the Marijuana they smoked outside and how they were ready for naps. We were there for a kids baseball tournament, very unnecessary discussions to have.
Large room, comfortable beds.
Stayed in April 2023
Reviewed: 24 April 2023
Sandrina
United StatesThe water was not hot enough.
Very professional Very friendly
Stayed in April 2023
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