1315 Westgate Dr., Kalamazoo, MI 49009, United States
#6 of 32 hotels in Kalamazoo
Guests' ChoiceBased on 458 hotel reviews
7.8Cleanliness
8.3
Comfort
8.4
Location
8.6
Facilities
8.2
Staff
8.5
Value for money
7.6
Free WiFi
8.1
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End of dialog contentReviewed: 24 June 2024
Eric
United StatesEven though I called a day ahead of time to be sure, the pool lift chair did not work. The battery pack was not charged.
Stayed in June 2024
Reviewed: 19 June 2024
Haris
United StatesLate breakfast start. Staff said the two bed reservation from booking.com was not guaranteed!
Clean and modern
Stayed in June 2024
Reviewed: 16 June 2024
Monica
United StatesIt was ok.
Stayed in June 2024
Reviewed: 6 June 2024
Rick
United StatesOver population in the swimming area that wasn’t well managed….. do to the fact that there was a youth wrestling event in town.
Very friendly staff….. great breakfast in the morning.
Stayed in March 2024
Reviewed: 19 May 2024
Shayna
United StatesCould’ve been a bit more affordable
Prime location
Stayed in May 2024
Reviewed: 15 May 2024
Frances
United KingdomLocation a bit out of the way but good in that it was quiet.
Staff, bed and pillows, good-sized room.
Stayed in May 2024
Reviewed: 11 May 2024
Sarah
United StatesHousekeeping seemed to be having some problems. Our room wasn't clean, and they skipped us entirely one day. Another day they ran out of clean towels. They could do a better job of keeping the breakfast items stocked. I also wish they would use paper plates and cups instead of plastic. The recycling bin was a joke because there was nothing to recycle.
The location was convenient, but the long access road should have a sign. It would be hard to spot at night. Our room was a good size, and the bed was comfortable. The hotel was quiet during the 5 nights we were there. Breakfast included several healthy options, and the breakfast area was bright and pleasant.
Stayed in May 2024
Reviewed: 10 May 2024
Sonia
United StatesThe faucet was not attached to the sink. It worked, but you had to hold it down to pull up the lever. Otherwise, the room was great.
I liked the proximity to the highway. It was easy on and easy off. It is close to lots of places to eat, but is not really in a city per se. If you are looking for a nice place to lay your head after a long drive, this is it.
Stayed in April 2024
Reviewed: 9 May 2024
Sweeney
United StatesMichael at the front desk was very pleasant and helpful.
Stayed in May 2024
Reviewed: 16 April 2024
Rosario
PhilippinesIt was basic but cost more than the other hotels we've been to. We have no complaints about the cleanliness, service and comfort. Just that it was more expensive. It was easy to find. Location was also good. Parking space was enough.
Stayed in March 2024
Reviewed: 18 March 2024
Ramey
United StatesFriendly staff Clean and comfortable room
Stayed in March 2024
Reviewed: 8 March 2024
Hoover
United StatesThe manager was going to see if I could get a partial refund. We had to leave after a couple hours due to an emergency.
We had to leave after a cpl hours due to an emergency.
Stayed in March 2024
Reviewed: 21 January 2024
Lee
United StatesThe parking lot could’ve used a plowing especially the parking spots.
Location was perfect. Had breakfast at our favorite local restaurant.
Stayed in January 2024
Reviewed: 6 January 2024
Lori
United StatesThere was a ‘plastic’ smell in the rooms we couldn’t quite figure out.
Front desk workers were very friendly! In the morning, the only person working the desk was also sweeping & mopping the floors while striking up conversations with the customers. Very hard working, friendly staff. Also asked for adjoining rooms and they found a way to give us that!
Stayed in December 2023
Reviewed: 2 January 2024
Jevan
United StatesPancake machine was always glitching out. Morning manager had to keep adjusting it to make it work. Hot water wasn't always available when coming in past midnight, sometimes would to have something hot to put me to sleep, had to microwave water in my room.
Great choices for breakfast. Room was spacious, clean and modern. Helpful staff. Concierge for example, called restaurants/bars to see if they were still open when I checked in late at night so I wouldn't be just driving aimlessly at night.
Stayed in January 2024
Reviewed: 1 January 2024
Lori
United StatesBoth rooms had a weird plastic smell.
We had two rooms and they were able to get them adjoining.
Stayed in December 2023
Reviewed: 27 December 2023
Kent
United StatesThe background music in the entryway, check-in, and breakfast areas was a bit too loud.
Amanda at Check-In was efficient, friendly, professional, and thorough. Flo went out of her way to ensure that we enjoyed the breakfasts.
Stayed in December 2023
Reviewed: 20 December 2023
Thanaletchumi
MalaysiaBreakfast variety. The same menu were served for the 5 days
The front desk staff were extremely helpful and able to help us to handle our problems and very friendly. We are really appreciative of the extra mile they go to resolving our issues, especially CJ.
Stayed in December 2023
Reviewed: 7 December 2023
Barb
United StatesThe ice machine did not work on our floor and I had to go up to the next floor to get ice. In our room, the charging station under the TV didn’t work.
Room arrangement Breakfast was very good The exercise room had a stationary bicycle
Stayed in December 2023
Reviewed: 5 December 2023
Trenton
United StatesThe smell of weed on the entire 2nd floor. See comments above how the staff was very helpful.
Staff was great. Amanda was helpful. Our first room was very nice however there was people in a room near by that were smoking an unbelievable amount of weed and it basically took over the entire floor. We had not been in the room 5 min and just could not handle the smell. I asked if we could be moved and within 2 min she had us a new room on a different floor. This was great. Again the room was nice and clean. She did mention she was going to investigate the smell since it was a no smoking hotel. There were a bunch of signs as well. Overall no big deal but they were very helpful!
Stayed in December 2023
Reviewed: 1 December 2023
Paigemiller
United StatesThe road that takes you to this hotel is completely unlit at night. When I checked out, the computers were down and I couldn't get a receipt.
New building, room was very nice
Stayed in November 2023
Reviewed: 1 December 2023
Jessica
United Statesdirty bathroom floor
modern
Stayed in November 2023
Reviewed: 19 November 2023
Shannon
United StatesI liked the location and the staff was very friendly at check in.
Stayed in November 2023
Reviewed: 13 November 2023
Michael
United StatesHeating was inoperaBLE
OK
Stayed in November 2023
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