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  5. Reviews of Holiday Inn Express & Suites - Detroit Northwest - Livonia, an IHG Hotel

Reviews of Holiday Inn Express & Suites - Detroit Northwest - Livonia, an IHG Hotel 2 stars

27451 Schoolcraft Road, Livonia, MI 48150, United States

#4 of 17 hotels in Livonia

Guests' Choice

Review score

Based on 170 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.4

  • Location

    8.2

  • Facilities

    8.2

  • Staff

    8.7

  • Value for money

    7.8

  • Free WiFi

    7.8

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Showing 1 – 25

  • Reviewed: 28 September 2024

    8.0
    Very good
    • Business trip
    • Couple
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Very noisy

    Shannon and Amy were excellent. Took very good care of us.

    Stayed in August 2024

  • Reviewed: 31 August 2024

    7.0
    It was all right—nothing against the hotel. It was just circumstances.
    • Solo traveller
    • Room with Two Beds - Hearing Accessible - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    They had a bad storm two days before I arrived and they had lost power. So the elevators were out until last night—NOT THEIR FAULT. It just put a damper on things. Staff was helpful—they moved me to the 2nd floor because I have mobility issues.

    Cleanliness

    Stayed in August 2024

  • Reviewed: 29 June 2024

    9.0
    The rooms were clean and comfortable
    • Leisure trip
    • Group
    • Room with Two Beds - Hearing Accessible - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Pool area and bathroom near pool were dirty

    Right off the highway was perfect and easy

    Stayed in June 2024

  • Reviewed: 7 April 2024

    8.0
    Over all it met expectations but it could've been cleaner
    • Leisure trip
    • Group
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Rooms and facilities could have been cleaner

    Location was great and so was the staff

    Stayed in April 2024

  • Reviewed: 29 February 2024

    7.0
    Good stay for events in Detroit without staying downtown.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night

    Some folks being loud in the hallway very late at night, but no fault of the hotel. They had biscuits and gravy on offer, but I guess biscuits were popular. They ran out by 8:30-9am!

    Good location off the highway, great breakfast (one of the best complimentary breakfasts I've had in a while), clean, and serviceable. There was traffic noise from the highway but they provided earplugs in the room. It was only a 20 minute Uber to the concert we attended.

    Stayed in February 2024

  • Reviewed: 26 February 2024

    8.0
    The Staff members were all very friendly and helpful to make sure our stay was good
    • Leisure trip
    • Family with young children
    • Room with Two Beds - Hearing Accessible - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The price could be little cheaper regarding the area of town. Also the swimming pool needs some upgrades. Overall good.

    Very pleased with the Breakfast bar. The lady who was in charge of the breakfast bar was very good and went out of way to sure we got everything we need.

    Stayed in February 2024

  • Reviewed: 6 November 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Room with Two Beds - Hearing Accessible - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The pool was very small. Water freezing. And no towels. Took 10 mins to even get any.

    Breakfast was wonderful and the best part of the experience!!

    Stayed in November 2023

  • Reviewed: 22 September 2023

    7.0
    Will return
    • Business trip
    • Solo traveller
    • Standard King Room
    • Stayed 4 nights
    • Submitted via mobile

    Food quality

    Cleanliness and warm hospitality

    Stayed in September 2023

  • Reviewed: 21 August 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Room with Two Beds - Hearing Accessible - Non-Smoking
    • Stayed 1 night

    We were charged twice for our room and are currently attempting to have one of the charges refunded.

    We slept too late to enjoy the breakfast since we arrived well after midnight.

    Stayed in August 2023

  • Reviewed: 13 August 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    The price is a little expensive for what you get but overall good experience.

    Great hotel pretty clean and comfortable.

    Stayed in August 2023

  • Reviewed: 7 August 2023

    7.0
    Dearborn Heights Visit
    • Leisure trip
    • Group
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights

    The breakfast is basic and limited. The swimming pool is small and water replacement/recycling should be more frequent. The room did not contain complimentary water (the hotel management should revisit this policy).

    The hotel cleanness and quietness. The beds are comfortable. The staff are friendly.

    Stayed in August 2023

  • Reviewed: 31 July 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • King Room - Hearing Accessible - Roll-in Shower
    • Stayed 2 nights
    • Submitted via mobile

    Clean carpet

    Staff parking

    Stayed in July 2023

  • Reviewed: 10 June 2023

    7.0
    A nice hotel to stay at when going to an event downtown and wanting to be closer to traveling back to the west side of M
    • Leisure trip
    • Couple
    • King Room - Hearing Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    A bottle of water was $6 so we went 1 mile down the road to a gas station and got drinks to go with our pizza. We arrived late after going to a concert at Ford Field so we were parched and hungry.

    The staff was friendly, the pillows and mattress were very comfortable. The room was clean. The hotel was conveniently located right off the highway. There was. a good place to grab a pizza across the highway from the hotel. The breakfast was decent.

    Stayed in June 2023

  • Reviewed: 15 May 2023

    8.0
    Very good
    • Business trip
    • Solo traveller
    • King Room - Hearing Accessible/Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    I had a room at the front of the property, which may prove a bit noisy for some due to the noise from the highway.

    All staff I met were friendly and helpful.

    Stayed in May 2023

  • Reviewed: 1 May 2023

    7.0
    Cleanliness is my top priority with price a close second and it met both those requirements.
    • Leisure trip
    • Couple
    • Room with Two Beds - Hearing Accessible - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Check in process was cumbersome in 2023. Everything could have been done online in advance except maybe ID check. And the in room thermostat was blocked by a queen size bed and very inconvenient to adjust

    Breakfast was ok. Hot food just not kept hot and barely warm. Evening staff was very friendly and helpful.

    Stayed in April 2023

  • Reviewed: 29 April 2023

    8.0
    Very good
    • Business trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast

    The bed was comfortable

    Stayed in April 2023

  • Reviewed: 19 April 2023

    9.0
    It was still good overall.
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Did not replace towels or toiletries when picked up dirty towels. I had to CALL and ASK for fresh towels and more toilet tissue.

    Location

    Stayed in April 2023

  • Reviewed: 3 April 2023

    9.0
    it was very good
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    not enough of parking space

    it was very clean

    Stayed in April 2023

  • Reviewed: 13 March 2023

    8.0
    The room was good and the staff was very friendly
    • Leisure trip
    • Solo traveller
    • King Room - Hearing Accessible - Roll-in Shower
    • Stayed 2 nights
    • Submitted via mobile

    I could not sleep, when I stayed before on the back side of the building it seemed quieter on the front side too much traffic all night on the interstate, I could not sleep

    Same old stuff, I skipped the breakfast actually, the last time I stayed I had cereal and the milk in the refrigerator was spoiled and past the due date. I threw it away.

    Stayed in March 2023

  • Reviewed: 2 March 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night

    Hotel is right next to the Interstate and I couldn't sleep well with a North-side room facing the road. Bring ear plugs or get a room on the South side.

    Very clean. great bathroom/shower. Comfortable bed. Easy to use and effective room temperature controls Easy to get to restaurants/bars

    Stayed in March 2023

  • Reviewed: 13 February 2023

    9.0
    Good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    the room was really cold when we arrived

    The staff was amazing and room was beautiful

    Stayed in February 2023

  • Reviewed: 31 January 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Room with Two Beds - Hearing Accessible - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bathroom wasnt working in lobby

    Staff was very helpful when booking.com messed up our reservation.

    Stayed in January 2023

  • Reviewed: 19 September 2022

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Room with Two Beds - Hearing Accessible - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I wish the property offered late check out :(. our boys had a game till 3 pm, so we had a a lot of time to spare between 11 and 3 👎🏼

    Stayed in September 2022

  • Reviewed: 3 August 2022

    8.0
    good value
    • Business trip
    • Solo traveller
    • Standard Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted via mobile

    i liked a lot about the property. one small thing was that the electrical outlets by the bed didn't work. i didn't bring it to the attention of the hotel, because i have limited time and the outlets by the desk worked.

    clean, friendly, convenient, good value

    Stayed in August 2022

Showing 1 – 25

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