Our hotel rooms bathroom did not lock, the door was loose. The breakfast eating area is very small.

The room was spacious and clean. The staff were very nice.

Stayed in May 2024

The bathroom could have been cleaner. Under the toilet seat was still dirty. Beds weren't very comfortable. They were ok but definitely needed to invest in some more softer mattresses. The sofa bed was horrible, they need to replace those old wire mattresses with some nice memory foam ones.

The place was nice, great location. Pool was nice. Jacuzzi was very relaxing. The room was clean for the most part.

Stayed in May 2024

Pool water was too frothy.. expected some more condiments in room

Everything

Stayed in May 2024

The general manager for the hotel was outstanding. She took very good care of me. I would like to give the general manager of the hotel honorable mention because she met all of my expectations. She escorted me to my room and ensured that I was comfortable and satisfied with my room.

Stayed in April 2024

When we arrival , ac room off, refrigrate not cooling enough

Breakfast

Stayed in March 2024

The third party site booking.com messed up my booking. I booked for 2 queen bed room. But I got a King suite which was not sufficient for a 4 member family. I may have to consider booking through IHG next time. The hotel staff found a 2 queen bed room for me the second night.

Location and breakfast was good.

Stayed in March 2024

The service attitude of the Staff towards a valid claim I had between them and Booking.com. They were not being empathic with my situation and it took too long to get resolved.

I like the location because is close to shopping and eating places. Also easy to get to and easy to move around. Breakfast is good.

Stayed in January 2024

The only disappointment was my TV. The first night it didn't work at all.. The woman at the front desk came and got it to work on the Vizio network. I discovered after that - Netflix and the premium channels didn't work. I asked for help but it was at night and the person wasn't on duty that needed to help with my TV issue. I could have asked for help during the day but left each morning to spend the days with my family.

First and foremost, the staff were amazing and treated me so kindly. I felt like family when I arrived and left. Flo was so helpful and caring and Brannon was especially helpful kind. The breakfast was always hot and well prepared (didn't taste like frozen). I liked that the coffee pots were available 24/7.

Stayed in January 2024

staff was super friendly and welcoming

Stayed in October 2023

The only thing that was a little bothersome was the key cards that we had to use to enter the room. The cards stopped working after some time. We shared this with the front desk and they said are already working on improving the whole key card system.

Loved the rooms and the staff was friendly. We went there during new year's so they gave us a list of different places we could watch the fireworks from. The place is close to many good restaurants and stores as well. Overall, loved it ! If we come to Austin again, we will surely like to stay here.

Stayed in January 2024

The breakfast options were sub par

Powdered eggs was a no no. Crowded

Stayed in November 2023

You need someone running the breakfast who can keep up with the rush. It needs to be pre-emptively stocked, not as a reaction to running out of something. Also, the "store" in the lobby was HIGHLY over priced. $2 for a little microwavable bowl of mac n cheese (which costs $0.60) or for a cup o' noodles (which costs $0.37).

The breakfast on the first day was fantastic! There was a wide selection of everything. However, the woman who was working the first day didn't work the rest of our stay. And the guy that was running it couldn't keep up with the demand. There was always something that was out; juice, pastries, yogurt, milk, you name it.

Stayed in November 2023

Vented above!

The breakfast was the worst Holiday Inn Express I've ever had!! They had known on Tuesday when they ordered for the week that there was a sell out at the hotel. They did not order enough Cinnamon Buns to cover the weekend!! Shame on them!! That is the whole reason I choose Holiday Inn Express! The Bagels were chewy, the eggs overcooked, and the pancakes were rubbery. It was just awful!!

Stayed in November 2023

great location

Stayed in September 2023

The serving area for breakfast was exceedingly warm/hot (maybe the a/c was out at that time). But this was a minor inconvenience. The tub area in our room was pretty "worn" with corroded metal and peeling areas, but also... I can tell it was being attended to as best as possible without the expense of a total replacement. It was clean! :o)

Friendly staff. Nicely appointed rooms and linens/pillows. A/C worked well. Good options for a quick, hot breakfast. Room and common areas were nicely kept up/clean.

Stayed in September 2023

There isn't anything we don't like about this facility. It's near a McDonalds and not far from a Starbucks and HEB.

Location was perfect!! We frequent our stay here when in Austin because of the location. Staff are helpful and friendly. Facilities are always clean and because we stay numerous days, they put us out of the way of high traffic hallways and away from elevator.

Stayed in August 2023

Comfortable bed and pillows

Stayed in August 2023

First room had awful musty smell. Got moved and second room much better. Both bathrooms at this hotel had weird paint stains on bathtubs. Bathrooms not great.

Location and breakfast better than expected

Stayed in July 2023

we weren’t able to use the swimming pool. it was dirty . we had booked the hotel keeping in mind we would be able to have some fun swimming as a family.

good location friendly staff

Stayed in June 2023

pool was dirty, vending machines were broken, staff was always away from the front desk, breakfast ended too early-should have been extended to 10:00am.

convenience

Stayed in May 2023

Rooms were spacious

Stayed in May 2023

Everything ok

The beds were comfortable and the staff very nice. Breakfast was excellent too. Free parking.

Stayed in April 2023

i thought it was expensive for what i got

close to my activity

Stayed in March 2023

Requested a crib did get it. More towels by the pool spa wasn’t working

Breakfast was cold and not many options

Stayed in March 2023