19901 East Valley View Parkway, Independence, MO 64057, United States
#9 of 20 hotels in Independence
Guests' ChoiceBased on 94 hotel reviews
8.0Cleanliness
8.6
Comfort
8.7
Location
8.8
Facilities
8.2
Staff
8.6
Value for money
8.0
Free WiFi
8.1
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End of dialog contentReviewed: 14 August 2024
Jeanie
United StatesWe didn't try the breakfast this time. The bed and pillows were very comfortable and I especially liked having the magnifying makeup mirror with the very large counter in the bathroom. We will be back.
Stayed in August 2024
Reviewed: 18 November 2023
Burson
United StatesHandicapped accessible bathrooms, needs more safety at the toilet in the room. The rail was too far away for my daughter to reach. Had to use the small towel around the rail and she was able to hold that. To keep from falling over.
Enjoyed everything.
Stayed in November 2023
Reviewed: 13 November 2023
Chambers
United StatesThe mattress was sagging.
Never eat the breakfast. The location is great.
Stayed in November 2023
Reviewed: 8 September 2023
Bonita
United StatesTrash piled up in trash bags from guests by elevator for more than 24 hours even after I made the complaint. 2nd desk attendant finally took care of it.
Room was clean and comfortable. Service was great. Nice and quiet.
Stayed in September 2023
Reviewed: 18 June 2023
Jeff
United StatesBreakfast was awesome. I think the cooks name was Scott and he did an excellent job even served it earlier than advertised. Definitely a person who takes pride in his work.
Stayed in June 2023
Reviewed: 17 April 2023
Shannon
United StatesPillows could have been fluffier
Stayed in April 2023
Reviewed: 31 March 2023
Penny
United StatesI miss the days of full service housekeeping. We came back to our room and was so surprised that only towels were replaced. The beds were unmade and nothing had been cleaned in the bathroom. We generally like to leave a tip, but not this time.
The staff was excellent!! They had a sense of humor that was fantastic. The beds were super comfortable, and it looked to be a newer hotel.
Stayed in March 2023
Reviewed: 26 March 2023
Lenina
United StatesWe had a problem with the microwave in our room not working, but was able to use the one in dining room. Until maintenance was able to fix it.
Breakfast as delicious, room was nice and clean the staff was all friendly and made sure everything was great
Stayed in March 2023
Reviewed: 24 March 2023
Alexis
United Statesthe pool not having a clock
it was very clean and very nice experience
Stayed in February 2023
Reviewed: 7 December 2022
Keri
United StatesI didn’t know about the Rewards program. we rented our room from Wednesday through Saturday and we didn’t have maid services our entire stay. at checking the lady said, since you went through a third party to rent your room we have to charge you a 25.00 fee for incidentals, then we will give it back to you only if there are no charges to your room.
very nice, well kept,
Stayed in November 2022
Reviewed: 5 December 2022
Andrea
United StatesThe bed wasn’t very comfortable
Very clean great location for what we needed.
Stayed in December 2022
Reviewed: 8 November 2022
Brenda
United Stateseasy to get to
Stayed in November 2022
Reviewed: 21 August 2022
Shelley
Malaysiaold noisy lift, poor breakfast- no hot food
clean
Stayed in August 2022
Reviewed: 16 August 2022
Patrick
United StatesNo hot breakfast
Stayed in July 2022
Reviewed: 14 August 2022
Mark
United Statesthat it was advertised there would be a hot buffet and there wasn’t cause they said they were short staffed. for the price we should have had it or got money off the room.
it was clean and nice and convenient to where we were going
Stayed in August 2022
Reviewed: 1 August 2022
Michael
United StatesThere were no scrambled eggs and buffet breakfast. Not sure if this is because of COVID ?
There was no breakfast buffet however the Jimmy Dean biscuit and the pancakes were enough.
Stayed in July 2022
Reviewed: 31 July 2022
Mike
United Statessurroundings need to be better kept. breakfast needs to be better
comfortable room. marginal breakfast. short staffed
Stayed in July 2022
Reviewed: 12 April 2022
Wendy
United StatesI have food issues so the only thing I could eat for breakfast was hot food and there was not any there
location
Stayed in April 2022
Reviewed: 28 March 2022
Nakira
United StatesThe property did not have the room I booked. the originally had me an a entirely different room, I had to argue to have a double queen room for my daughter and I.
the location was perfect!
Stayed in March 2022
Reviewed: 16 March 2022
Jennifer
United StatesThey didn't have the rooms we reserved and one of the rooms was suppose to have a roll in shower that was handicap accessible.
They worked with us to fix the mess up on our reservation. We slept Comfortable and room was clean.
Stayed in March 2022
Reviewed: 28 February 2022
Elizabeth
United StatesNoisy guests during quiet time of between 10pm and 6am. And multiple parking spots taken up at the front by one vehicle with a trailer attached. Should have a designated area for travel trailers.
Breakfast was good. Hotel room was very nice and spacious. Beds are nice and large, very comfortable.
Stayed in February 2022
Reviewed: 13 January 2022
Kristen
United StatesWebsite advertised hot breakfast but ended up being grab and go dt covid. I wouldn't have minded if advertised that way. There were other options to book but chose Holiday Inn expecting hot breakfast.
Nice rooms, comfy bed, clean facilities. Nice pool and hot tub
Stayed in January 2022
Reviewed: 3 November 2021
Scott
United Stateswas upgraded to a king suite but uniformed about cost difference
very clean and fast check in
Stayed in November 2021
Reviewed: 13 September 2024
Jack
United StatesThe place was a little older than I was accustomed to and could have been cleaner. One lamp didn't work at all
The place was a little older than I am accustomed to and could have been cleaner. One lamp didn't work at all
Stayed in August 2024
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